-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sagacity Media
Marketing or Exec? Claim Your Free Account
About Sagacity Media's Brand
Sagacity Media manages several media properties, including Portland Monthly and Seattle Metropolitan Bride.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
4/5
Customer Service
Sagacity Media NPS
Sagacity Media's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sagacity Media's customers would recommend using the product based on a scale of -100 to 100.
Sagacity Media Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sagacity Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sagacity Media Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sagacity Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sagacity Media Product Quality
2.5/5
Sagacity Media has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sagacity Media's overall Product Quality score rated by its users and customers.
Sagacity Media Product Information
Sagacity Media’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://sagacitymedia.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Sagacity Media Pricing
Sagacity Media ROI & Value For Money
2/5
Sagacity Media has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sagacity Media's overall ROI score rated by its users and customers.
Sagacity Media Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sagacity Media Customer Service
4/5
Sagacity Media has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sagacity Media's overall Customer Service score rated by its users and customers.
About Sagacity Media's Customer Service
Address
623 SW Oak St., Suite 300, Portland, OR
Website
http://sagacitymedia.com
Phone Number
503-222-5144
Sagacity Media as an Employer
2.4/5
Sagacity Media has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Sagacity Media scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Sagacity Media would recommend the brand to a friend. ENPS measures how likely Sagacity Media employees would recommend working at Sagacity Media to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
