-73
NPS
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Saint Francis Hospital and Medical Center
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About Saint Francis Hospital and Medical Center's Brand
Saint Francis Hospital and Medical Center has been an anchor institution in north central Connecticut since 1897.
Brand at a Glance
58%
Customer Loyalty
1.9/5
Product Quality
2.3/5
Pricing
2.1/5
Customer Service
Saint Francis Hospital and Medical Center NPS
Saint Francis Hospital and Medical Center's Net Promoter Score (NPS) is a -73 with 9% Promoters, 9% Passives, and 82% Detractors. Net Promoter Score tracks whether Saint Francis Hospital and Medical Center's customers would recommend using the product based on a scale of -100 to 100.
Saint Francis Hospital and Medical Center Overall NPS
| 9% | Promoters |
|---|---|
| 9% | Passives |
| 82% | Detractors |
Saint Francis Hospital and Medical Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Dec 2020 -50 | Dec 2020 | -50 |
Apr 2022 0 | Apr 2022 | 0 |
Aug 2022 -40 | Aug 2022 | -40 |
Mar 2023 -51 | Mar 2023 | -51 |
Apr 2023 -57 | Apr 2023 | -57 |
Sep 2023 -63 | Sep 2023 | -63 |
Jan 2024 -66 | Jan 2024 | -66 |
Jan 2025 -72 | Jan 2025 | -72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saint Francis Hospital and Medical Center NPS by Gender
Saint Francis Hospital and Medical Center's NPS was rated -100 by Female customers on Comparably.
Female
-100
Saint Francis Hospital and Medical Center's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Saint Francis Hospital and Medical Center's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Saint Francis Hospital and Medical Center NPS by Ethnicity
Saint Francis Hospital and Medical Center's NPS was rated -34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
Saint Francis Hospital and Medical Center NPS by Usage
Saint Francis Hospital and Medical Center's NPS was rated -34 points by customers who have used Saint Francis Hospital and Medical Center's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Saint Francis Hospital and Medical Center Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Saint Francis Hospital and Medical Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Saint Francis Hospital and Medical Center Customer Loyalty Score by Gender
Saint Francis Hospital and Medical Center's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Saint Francis Hospital and Medical Center Customer Loyalty Score by Ethnicity
Saint Francis Hospital and Medical Center's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Saint Francis Hospital and Medical Center.
70
out of 100
African American/Black
Saint Francis Hospital and Medical Center Customer Loyalty Score by Usage
Saint Francis Hospital and Medical Center's Customer Loyalty score was rated 40% by customers who have used Saint Francis Hospital and Medical Center's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Saint Francis Hospital and Medical Center Customer Loyalty Score by Industry
Saint Francis Hospital and Medical Center's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Saint Francis Hospital and Medical Center Product Quality
1.9/5
Saint Francis Hospital and Medical Center has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Saint Francis Hospital and Medical Center Product Information
Saint Francis Hospital and Medical Center’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Saint Francis Hospital and Medical Center's product the highest.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Saint Francis Hospital and Medical Center Product Quality
Saint Francis Hospital and Medical Center's Product Quality score was rated highest by African American/Black customers.
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Ranked Saint Francis Hospital and Medical Center Product Quality the Highest
Saint Francis Hospital and Medical Center Product Quality Score by Gender
Saint Francis Hospital and Medical Center's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Saint Francis Hospital and Medical Center.
Female
1.5/5
Male
N/A
Saint Francis Hospital and Medical Center Product Quality Score by Ethnicity
Saint Francis Hospital and Medical Center's Product Quality score was rated 2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Saint Francis Hospital and Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2 | African American/Black | 2 |
Saint Francis Hospital and Medical Center Product Quality Score by Usage
Saint Francis Hospital and Medical Center's Product Quality score was rated 2 stars by customers who have used Saint Francis Hospital and Medical Center's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Saint Francis Hospital and Medical Center Product Quality Score by Industry
Saint Francis Hospital and Medical Center's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Saint Francis Hospital and Medical Center Pricing
Saint Francis Hospital and Medical Center ROI & Value For Money
2.3/5
Saint Francis Hospital and Medical Center has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Saint Francis Hospital and Medical Center Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Saint Francis Hospital and Medical Center ROI
Saint Francis Hospital and Medical Center's ROI score was rated highest by African American/Black customers.
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Ranked Saint Francis Hospital and Medical Center ROI the Highest
Saint Francis Hospital and Medical Center ROI Score by Gender
Saint Francis Hospital and Medical Center's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Saint Francis Hospital and Medical Center.
Female
1.5/5
Male
N/A
Saint Francis Hospital and Medical Center ROI Score by Ethnicity
Saint Francis Hospital and Medical Center's ROI score was rated 2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Saint Francis Hospital and Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2 | African American/Black | 2 |
Saint Francis Hospital and Medical Center ROI Score by Usage
Saint Francis Hospital and Medical Center's ROI score was rated 2 stars by customers who have used Saint Francis Hospital and Medical Center's products/services for Over 10 Years.
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Saint Francis Hospital and Medical Center ROI Score by Industry
Saint Francis Hospital and Medical Center's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Saint Francis Hospital and Medical Center Customer Satisfaction (CSAT)
Saint Francis Hospital and Medical Center Customer Satisfaction (CSAT) Score
11 / 100
Saint Francis Hospital and Medical Center has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
78%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Saint Francis Hospital and Medical Center Customer Satisfaction
Saint Francis Hospital and Medical Center's Customer Satisfaction score was rated highest by African American/Black customers.
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Ranked Saint Francis Hospital and Medical Center Customer Satisfaction the Highest
Saint Francis Hospital and Medical Center Customer Satisfaction Score by Gender
Saint Francis Hospital and Medical Center's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Saint Francis Hospital and Medical Center.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Saint Francis Hospital and Medical Center Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Saint Francis Hospital and Medical Center's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Saint Francis Hospital and Medical Center.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Saint Francis Hospital and Medical Center Customer Satisfaction Score by Usage
Saint Francis Hospital and Medical Center's Customer Satisfaction score was rated 33 points by customers who have used Saint Francis Hospital and Medical Center's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Saint Francis Hospital and Medical Center Customer Satisfaction Score by Industry
Saint Francis Hospital and Medical Center's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "max",
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}Saint Francis Hospital and Medical Center Customer Service
2.1/5
Saint Francis Hospital and Medical Center has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Saint Francis Hospital and Medical Center's Customer Service
Address
114 Woodland St, Hartford, CT 06105
Website
http://www.stfranciscare.com/
Phone Number
860-714-4000
Quick Insights into Saint Francis Hospital and Medical Center Customer Service
Saint Francis Hospital and Medical Center's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Saint Francis Hospital and Medical Center's Customer Service score.
Ranked Saint Francis Hospital and Medical Center Customer Service the Highest
Saint Francis Hospital and Medical Center Customer Service Score by Gender
Saint Francis Hospital and Medical Center's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Saint Francis Hospital and Medical Center.
Female
1.5/5
Male
N/A
Saint Francis Hospital and Medical Center Customer Service Score by Ethnicity
Saint Francis Hospital and Medical Center's Customer Service score was rated 2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Saint Francis Hospital and Medical Center.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 2 | African American/Black | 2 |
Saint Francis Hospital and Medical Center Customer Service Score by Usage
Saint Francis Hospital and Medical Center's Customer Service score was rated 2 stars by customers who have used Saint Francis Hospital and Medical Center's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Saint Francis Hospital and Medical Center Customer Service Score by Industry
Saint Francis Hospital and Medical Center's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Saint Francis Hospital and Medical Center as an Employer
2.6/5
Saint Francis Hospital and Medical Center has a 2.6/5 stars for its overall company culture rated by their employees
top
35%
CEO of Saint Francis Hospital and Medical Center
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Saint Francis Hospital and Medical Center scored a -73 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Saint Francis Hospital and Medical Center would recommend the brand to a friend. ENPS measures how likely Saint Francis Hospital and Medical Center employees would recommend working at Saint Francis Hospital and Medical Center to a friend.
Net Promoter Score
-73
NPS Score
| 9% | Promoters |
|---|---|
| 9% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
