16
NPS
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Sam Edelman
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About Sam Edelman's Brand
Sam Edelman delivers fashion forward womens' footwear, apparel and accessories.
Brand at a Glance
68%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
3/5
Customer Service
Sam Edelman NPS
Sam Edelman's Net Promoter Score (NPS) is a 16 with 53% Promoters, 10% Passives, and 37% Detractors. Net Promoter Score tracks whether Sam Edelman's customers would recommend using the product based on a scale of -100 to 100.
Sam Edelman Overall NPS
| 53% | Promoters |
|---|---|
| 10% | Passives |
| 37% | Detractors |
Sam Edelman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 3 | Feb 2023 | 3 |
Apr 2023 7 | Apr 2023 | 7 |
May 2023 10 | May 2023 | 10 |
Jul 2023 9 | Jul 2023 | 9 |
Aug 2023 9 | Aug 2023 | 9 |
Dec 2023 6 | Dec 2023 | 6 |
Jan 2024 8 | Jan 2024 | 8 |
Feb 2024 7 | Feb 2024 | 7 |
Apr 2024 11 | Apr 2024 | 11 |
May 2024 13 | May 2024 | 13 |
Feb 2025 15 | Feb 2025 | 15 |
Mar 2026 16 | Mar 2026 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sam Edelman NPS by Gender
Sam Edelman's NPS was rated -6 by Female customers on Comparably.
Female
-6
Sam Edelman's NPS was rated -6 by Female customers on Comparably.
47%
Promoters
0%
Passives
53%
Detractors
Male
N/A
Sam Edelman's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Sam Edelman NPS by Ethnicity
Sam Edelman's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
African American/Black 34 | African American/Black | 34 |
Other -100 | Other | -100 |
Sam Edelman NPS by Age
Sam Edelman's NPS was rated 0 points by customers ages 31-35 on Comparably.
Sam Edelman NPS by Usage
Sam Edelman's NPS was rated the highest by customers who have used Sam Edelman's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
Over 10 Years 20 | Over 10 Years | 20 |
Sam Edelman Customer Reviews
Out of the 2 Sam Edelman customer reviews 0 were positive and 2 were constructive. Sam Edelman customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Sam Edelman Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Sam Edelman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sam Edelman Customer Loyalty Score by Gender
Sam Edelman's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Sam Edelman Customer Loyalty Score by Ethnicity
Sam Edelman's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sam Edelman.
64
out of 100
Caucasian
70
out of 100
African American/Black
40
out of 100
Other
Sam Edelman Customer Loyalty Score by Age
Sam Edelman's Customer Loyalty score was rated 78% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
Sam Edelman Customer Loyalty Score by Usage
Sam Edelman's Customer Loyalty score was rated the highest by customers who have used Sam Edelman's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sam Edelman Customer Loyalty Score by Industry
Sam Edelman's Customer Loyalty score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sam Edelman Product Quality
2.9/5
Sam Edelman has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Sam Edelman Product Information
Sam Edelman’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Sam Edelman's product the highest. Reviewers from the Marketing, Advertising and Research industry rated Sam Edelman the lowest at 3.5.
- Website
- http://www.samedelman.com
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Sam Edelman Product Quality
Sam Edelman's Product Quality score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by Other customers.
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Ranked Sam Edelman Product Quality the Highest
Ranked Sam Edelman Product Quality the Lowest
Sam Edelman Product Quality Score by Gender
Sam Edelman's Product Quality score was rated 2.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sam Edelman.
Female
2.4/5
Male
N/A
Sam Edelman Product Quality Score by Ethnicity
Sam Edelman's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sam Edelman.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 1.5 | Other | 1.5 |
Sam Edelman Product Quality Score by Age
Sam Edelman's Product Quality score was rated 2.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sam Edelman.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
Sam Edelman Product Quality Score by Usage
Sam Edelman's Product Quality score was rated the highest by customers who have used Sam Edelman's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sam Edelman Product Quality Score by Industry
Sam Edelman's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Sam Edelman Pricing
Sam Edelman ROI & Value For Money
3/5
Sam Edelman has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Sam Edelman Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from Sam Edelman.
Quick Insights into Sam Edelman ROI
Sam Edelman's ROI score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by Other customers.
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Ranked Sam Edelman ROI the Highest
Ranked Sam Edelman ROI the Lowest
Sam Edelman ROI Score by Gender
Sam Edelman's ROI score was rated 2.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sam Edelman.
Female
2.4/5
Male
N/A
Sam Edelman ROI Score by Ethnicity
Sam Edelman's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sam Edelman.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 1.5 | Other | 1.5 |
Sam Edelman ROI Score by Age
Sam Edelman's ROI score was rated 2.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sam Edelman.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
Sam Edelman ROI Score by Usage
Sam Edelman's ROI score was rated the highest by customers who have used Sam Edelman's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sam Edelman ROI Score by Industry
Sam Edelman's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sam Edelman Customer Satisfaction (CSAT)
Sam Edelman Customer Satisfaction (CSAT) Score
54 / 100
Sam Edelman has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
21%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sam Edelman Customer Satisfaction
Sam Edelman's Customer Satisfaction score was rated highest by customers who have used Sam Edelman's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Sam Edelman Customer Satisfaction the Highest
Ranked Sam Edelman Customer Satisfaction the Lowest
Sam Edelman Customer Satisfaction Score by Gender
Sam Edelman's Customer Satisfaction score was rated 38 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sam Edelman.
38 / 100
FemaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 54% |
Sam Edelman Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sam Edelman's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sam Edelman.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to African American/Black
Sam Edelman's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Sam Edelman's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sam Edelman.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Sam Edelman Customer Satisfaction Score by Age
Sam Edelman's Customer Satisfaction score was rated 33 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sam Edelman.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% |
Sam Edelman Customer Satisfaction Score by Usage
Sam Edelman's Customer Satisfaction score was rated the highest by customers who have used Sam Edelman's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sam Edelman Customer Service
3/5
Sam Edelman has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Sam Edelman's Customer Service
Address
130 West 57th Street Suite 11B, New York City, NY 10019
Website
http://www.samedelman.com
Phone Number
212-245-7993
Quick Insights into Sam Edelman Customer Service
Sam Edelman's Customer Service score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Sam Edelman's Customer Service score.
Ranked Sam Edelman Customer Service the Highest
Ranked Sam Edelman Customer Service the Lowest
Sam Edelman Customer Service Score by Gender
Sam Edelman's Customer Service score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
Sam Edelman Customer Service Score by Ethnicity
Sam Edelman's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sam Edelman.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 3 | African American/Black | 3 |
Other 1.5 | Other | 1.5 |
Sam Edelman Customer Service Score by Age
Sam Edelman's Customer Service score was rated 2.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sam Edelman.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
Sam Edelman Customer Service Score by Usage
Sam Edelman's Customer Service score was rated the highest by customers who have used Sam Edelman's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sam Edelman Customer Service Score by Industry
Sam Edelman's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Sam Edelman as an Employer
2.5/5
Sam Edelman has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Sam Edelman scored a 16 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Sam Edelman would recommend the brand to a friend. ENPS measures how likely Sam Edelman employees would recommend working at Sam Edelman to a friend.
Net Promoter Score
16
NPS Score
| 53% | Promoters |
|---|---|
| 10% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 45% | Promoters |
|---|---|
| 20% | Passive |
| 35% | Detractors |
