-50
NPS
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Samaritan Technologies
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About Samaritan Technologies' Brand
Samaritan Technologies is the developer of volunteer management software for nonprofits and other similar businesses.
Brand at a Glance
47%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
3/5
Customer Service
Samaritan Technologies NPS
Samaritan Technologies's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Samaritan Technologies's customers would recommend using the product based on a scale of -100 to 100.
Samaritan Technologies Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Samaritan Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Jul 2023 -33 | Jul 2023 | -33 |
Jun 2025 -50 | Jun 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Samaritan Technologies Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Samaritan Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Samaritan Technologies Product Quality
2.9/5
Samaritan Technologies has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Samaritan Technologies Product Information
Samaritan Technologies serves markets in the United States. Samaritan Technologies supports Web devices and offers products for medium and large sized businesses.
Samaritan Technologies’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.samaritan.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Languages Supported
English
Product Type
Volunteer Management Software
Samaritan Technologies Pricing
Samaritan Technologies ROI & Value For Money
2.6/5
Samaritan Technologies has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Samaritan Technologies Pricing Plans
Samaritan Technologies has a pricing structure that accommodates medium and large businesses. Starting from $2500/year, Samaritan Technologies uses a subscription model and offers the following: Simply Samaritan:, # of Coordinators: 1, and 1st year: $2,500. For the users that are not ready to commit yet, Samaritan Technologies also offers a free trial.
Who Uses Samaritan Technologies?
Medium Businesses
Large Enterprises
Samaritan Technologies Customer Satisfaction (CSAT)
Samaritan Technologies Customer Satisfaction (CSAT) Score
25 / 100
Samaritan Technologies has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Samaritan Technologies Customer Service
3/5
Samaritan Technologies has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Samaritan Technologies's Customer Service
Address
353 East 400 South, Salt Lake City, UT
Website
http://www.samaritan.com
Phone Number
888.904.6060
Samaritan Technologies as an Employer
3.5/5
Samaritan Technologies has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Samaritan Technologies scored a -50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Samaritan Technologies would recommend the brand to a friend. ENPS measures how likely Samaritan Technologies employees would recommend working at Samaritan Technologies to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
