100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
San Bernardino Sun
Marketing or Exec? Claim Your Free Account
About San Bernardino Sun's Brand
San Bernardino Sun is a local news source that features breaking news related to sports, entertainment, lifestyle, and more.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
4/5
Customer Service
San Bernardino Sun NPS
San Bernardino Sun's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether San Bernardino Sun's customers would recommend using the product based on a scale of -100 to 100.
San Bernardino Sun Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
San Bernardino Sun NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
San Bernardino Sun Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of San Bernardino Sun users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
San Bernardino Sun Product Quality
4/5
San Bernardino Sun has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock San Bernardino Sun's overall Product Quality score rated by its users and customers.
San Bernardino Sun Product Information
San Bernardino Sun’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://sbsun.com
- Company Size
- 1-10 Employees
Industry
Tech
Content
Media
Sports & Entertainment
San Bernardino Sun Pricing
San Bernardino Sun ROI & Value For Money
5/5
San Bernardino Sun has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock San Bernardino Sun's overall ROI score rated by its users and customers.
San Bernardino Sun Customer Satisfaction (CSAT)
San Bernardino Sun Customer Satisfaction (CSAT) Score
100 / 100
San Bernardino Sun has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
San Bernardino Sun Customer Service
4/5
San Bernardino Sun has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock San Bernardino Sun's overall Customer Service score rated by its users and customers.
About San Bernardino Sun's Customer Service
Address
San Bernardino, CA
Website
http://sbsun.com
Phone Number
909-889-9666
San Bernardino Sun as an Employer
Consumer vs. Employees
San Bernardino Sun scored a 100 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of San Bernardino Sun would recommend the brand to a friend. ENPS measures how likely San Bernardino Sun employees would recommend working at San Bernardino Sun to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
