-66
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
San Jose Water Company
Marketing or Exec? Claim Your Free Account
About San Jose Water Company's Brand
Brand at a Glance
83%
Customer Loyalty
2.6/5
Product Quality
2.1/5
Pricing
2.9/5
Customer Service
San Jose Water Company NPS
San Jose Water Company's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether San Jose Water Company's customers would recommend using the product based on a scale of -100 to 100.
San Jose Water Company Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
San Jose Water Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Apr 2026 -50 | Apr 2026 | -50 |
Jun 2026 -60 | Jun 2026 | -60 |
Jul 2026 -67 | Jul 2026 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
San Jose Water Company NPS by Gender
San Jose Water Company's NPS was rated -100 by Male customers on Comparably.
Male
-100
San Jose Water Company's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
San Jose Water Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
San Jose Water Company NPS by Usage
San Jose Water Company's NPS was rated -100 points by customers who have used San Jose Water Company's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
San Jose Water Company Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of San Jose Water Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
San Jose Water Company Customer Loyalty Score by Gender
San Jose Water Company's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of San Jose Water Company.
Male
100%
Yes
Female
N/A
Yes
San Jose Water Company Customer Loyalty Score by Usage
San Jose Water Company's Customer Loyalty score was rated 100% by customers who have used San Jose Water Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
San Jose Water Company Product Quality
2.6/5
San Jose Water Company has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock San Jose Water Company's overall Product Quality score rated by its users and customers.
San Jose Water Company Product Information
San Jose Water Company’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.sjwater.com
- Company Size
- 201-500 Employees
Industry
Tech
Utilities
Quick Insights into San Jose Water Company Product Quality
San Jose Water Company's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked San Jose Water Company's Product Quality.
Ranked San Jose Water Company Product Quality the Highest
San Jose Water Company Product Quality Score by Gender
San Jose Water Company's Product Quality score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of San Jose Water Company.
Male
1.8/5
Female
N/A
San Jose Water Company Product Quality Score by Usage
San Jose Water Company's Product Quality score was rated 1.8 stars by customers who have used San Jose Water Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
San Jose Water Company Pricing
San Jose Water Company ROI & Value For Money
2.1/5
San Jose Water Company has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock San Jose Water Company's overall ROI score rated by its users and customers.
Quick Insights into San Jose Water Company ROI
San Jose Water Company's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked San Jose Water Company's ROI score.
Ranked San Jose Water Company ROI the Highest
San Jose Water Company ROI Score by Gender
San Jose Water Company's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of San Jose Water Company.
Male
1.5/5
Female
N/A
San Jose Water Company ROI Score by Usage
San Jose Water Company's ROI score was rated 1.5 stars by customers who have used San Jose Water Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
San Jose Water Company Customer Satisfaction (CSAT)
San Jose Water Company Customer Satisfaction (CSAT) Score
25 / 100
San Jose Water Company has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
San Jose Water Company Customer Service
2.9/5
San Jose Water Company has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock San Jose Water Company's overall Customer Service score rated by its users and customers.
About San Jose Water Company's Customer Service
Website
http://www.sjwater.com
Quick Insights into San Jose Water Company Customer Service
San Jose Water Company's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked San Jose Water Company's Customer Service score.
Ranked San Jose Water Company Customer Service the Highest
San Jose Water Company Customer Service Score by Gender
San Jose Water Company's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of San Jose Water Company.
Male
2.5/5
Female
N/A
San Jose Water Company Customer Service Score by Usage
San Jose Water Company's Customer Service score was rated 2.5 stars by customers who have used San Jose Water Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
San Jose Water Company as an Employer
Consumer vs. Employees
San Jose Water Company scored a -66 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of San Jose Water Company would recommend the brand to a friend. ENPS measures how likely San Jose Water Company employees would recommend working at San Jose Water Company to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 14% | Promoters |
|---|---|
| 72% | Passive |
| 14% | Detractors |
