Santander Bank Employee Reviews
Out of 112 Santander Bank employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping Santander Bank improve their work culture. The Operations team, with 67% positive reviews, reports the best experience at Santander Bank compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 43% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Don't really know them, to be honest.
Very knowledgeable, lead teams with the highest professionalism
Listens and supports team members
very relatable and down to earth management in the U.S. I feel like any one of us could be in their position one day.
Encouraging and Listens to employees
What does the leadership team need to get better at?
They cannot improve. They are destroying what Sovereign Bank built. They have zero interest in the communities and customers. They take and take, but never give. Disgusting people!
Communication with their employees, accepting that they need to be just as involved with out of the way branches as others, and understanding the community their branches are located in.
Remove the sales aspect/tactics. Foster development of relationships with clients
Complete double standard the managers do as little as possible
Be involved more spending time with staff and perhaps taking calls and working the system to understand tge pressures. They focus more on absent staff rather than those who are more reliable. We have lost some amazing managers over the last 12 months. Their knowledge and people skills are missed.
Review from Customer Support Dept
What is the best part about your compensation package?
Benefits are awesome. Definitely the best I've had in the industry. But the trade off is that I feel like I'm selling my soul working for an entity with so little concern for the experience of their customer.
6% match and decent cash payouts
Bonus scheme is attractive and the discount are useful.
Review from Customer Support Dept
The medical coverage for sure
Great benefits, time off and work perks.
Why do you feel undervalued and what would make you feel better about your compensation?
Pay that reflects my knowledge and abilities. Seperate sick days from vacation days. Time to actually use the "benefits" they offer.
I feel as per market standards the pay is low
Can not survive working there for peanuts
Poor wages for employees Did increase in salary
Hourly rate doesn't match those of participating companies.
Review from Customer Support Dept
What are some of the best things about your team?
We laugh and have fun. We work well together.
My work colleagues are the best thing about my job
Almost everyone takes pride in their work and are willing to help each other.
They care about our customers, for real.
Amazing they got round the iexchange
What do your coworkers need to improve and how could you work together better?
Ability to collaborate on more matters
Not necessarily the coworkers issues, more of a training issue.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The volunteering in my branch neighborhood and the giving back to the community.
At branch level, the staff are very helpful and customer focused
My branch team. We care about our community even though Santander does nit.
Respectful, supportive, fair, simple and customer friendly
People are very, overly interested in getting along with others. I didn't like this at first but it's a good way to build trust I suppose.
What needs to change to make the company culture better?
Overhaul it from the top down.
Training, promoting qualified people, not necessarily those with longer tenure.
Review from Customer Support Dept
They could care less about you
Review from Operations Dept
What did you like most about the interview process?
It was quick and easy
It was very structured so knew what to expect
It was transparent, direct and expectations were evaluated
I enjoyed speaking with the nice woman
Transparent and Looks for the pros
What would you improve about your company's interview process?
Act like you care about or are at least interested in the candidate.
What makes you most happy at work?
The customer service and the fun with my co-workers.
what makes me most happy is working with my team and getting to see our customers happy
Review from Operations Dept
Getting to interact with clients, build rapport, and really learn and assist clients
We respect each other's opinions and differences
Growth and Learning new techniques
What's going wrong and how can it be improved?
They need to fix employee retention at the branch level, everything flows from that.
Supervisors should be prepared for unexpected problems. The computers and software is outdated.
Review from Customer Support Dept
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