13
NPS
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Sargent & Lundy
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About Sargent & Lundy's Brand
Brand at a Glance
92%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Sargent & Lundy NPS
Sargent & Lundy's Net Promoter Score (NPS) is a 13 with 52% Promoters, 9% Passives, and 39% Detractors. Net Promoter Score tracks whether Sargent & Lundy's customers would recommend using the product based on a scale of -100 to 100.
Sargent & Lundy Overall NPS
| 52% | Promoters |
|---|---|
| 9% | Passives |
| 39% | Detractors |
Sargent & Lundy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -33 | May 2023 | -33 |
Jul 2023 -20 | Jul 2023 | -20 |
Sep 2023 -9 | Sep 2023 | -9 |
Nov 2023 -17 | Nov 2023 | -17 |
Feb 2024 -16 | Feb 2024 | -16 |
Mar 2024 -8 | Mar 2024 | -8 |
Apr 2024 6 | Apr 2024 | 6 |
Jun 2024 5 | Jun 2024 | 5 |
Jan 2025 10 | Jan 2025 | 10 |
Feb 2025 14 | Feb 2025 | 14 |
Dec 2025 18 | Dec 2025 | 18 |
Jan 2026 13 | Jan 2026 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sargent & Lundy NPS by Gender
Sargent & Lundy's NPS was rated 25 by Male customers on Comparably.
Male
25
Sargent & Lundy's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Sargent & Lundy's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sargent & Lundy NPS by Ethnicity
Sargent & Lundy's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Sargent & Lundy Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Sargent & Lundy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sargent & Lundy Customer Loyalty Score by Gender
Sargent & Lundy's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Sargent & Lundy Customer Loyalty Score by Ethnicity
Sargent & Lundy's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sargent & Lundy.
100
out of 100
Caucasian
Sargent & Lundy Product Quality
3.9/5
Sargent & Lundy has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Sargent & Lundy Product Information
Sargent & Lundy’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.sargentlundy.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Sargent & Lundy Product Quality
Sargent & Lundy's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Sargent & Lundy's Product Quality.
Ranked Sargent & Lundy Product Quality the Highest
Sargent & Lundy Product Quality Score by Gender
Sargent & Lundy's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sargent & Lundy.
Male
3.9/5
Female
N/A
Sargent & Lundy Product Quality Score by Ethnicity
Sargent & Lundy's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sargent & Lundy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Sargent & Lundy Pricing
Sargent & Lundy ROI & Value For Money
3.9/5
Sargent & Lundy has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Sargent & Lundy ROI
Sargent & Lundy's ROI score was rated highest by Caucasian customers.
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Ranked Sargent & Lundy ROI the Highest
Sargent & Lundy ROI Score by Gender
Sargent & Lundy's ROI score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sargent & Lundy.
Male
3.9/5
Female
N/A
Sargent & Lundy ROI Score by Ethnicity
Sargent & Lundy's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sargent & Lundy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Sargent & Lundy Customer Satisfaction (CSAT)
Sargent & Lundy Customer Satisfaction (CSAT) Score
62 / 100
Sargent & Lundy has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
38%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sargent & Lundy Customer Satisfaction
Sargent & Lundy's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Sargent & Lundy Customer Satisfaction the Highest
Sargent & Lundy Customer Satisfaction Score by Gender
Sargent & Lundy's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Sargent & Lundy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sargent & Lundy's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sargent & Lundy.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Sargent & Lundy Customer Service
3.7/5
Sargent & Lundy has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Sargent & Lundy's Customer Service
Address
55 East Monroe Street, Chicago, IL
Website
http://www.sargentlundy.com
Phone Number
3122691789
Quick Insights into Sargent & Lundy Customer Service
Sargent & Lundy's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Sargent & Lundy's Customer Service score.
Ranked Sargent & Lundy Customer Service the Highest
Sargent & Lundy Customer Service Score by Gender
Sargent & Lundy's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sargent & Lundy.
Male
3.9/5
Female
N/A
Sargent & Lundy Customer Service Score by Ethnicity
Sargent & Lundy's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sargent & Lundy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Sargent & Lundy as an Employer
4.5/5
Sargent & Lundy has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sargent & Lundy scored a 13 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Sargent & Lundy would recommend the brand to a friend. ENPS measures how likely Sargent & Lundy employees would recommend working at Sargent & Lundy to a friend.
Net Promoter Score
13
NPS Score
| 52% | Promoters |
|---|---|
| 9% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 53% | Promoters |
|---|---|
| 29% | Passive |
| 18% | Detractors |
