Savvy FAQs

Adding availability to your Savvy profile happens right in your Google calendar. Follow the simple instructions in the video belowto connect your Google calendar.

Once you have connected your Google calendar, you can follow the instructions here to mark your availability.

Note that Savvy does not have access to your Google calendar or any of the information in your Google calendar. This is completely private. By linking your Google calendar, you allow Savvy to create a new calendar in your Google calendar called "Savvy Appointments," which Savvy has access to.

Most optimal times to send emails

The best time to send emails is during the week in the mornings when people are settling into work. Tuesdays and Thursdays are slightly better days to send emails than Mondays and Wednesdays. Fridays are the worst as people are getting ready for the weekend.

Suggested 2015 holiday posts:

Thursday, December 3rd9:30-11:30am (your local time)

Tuesday, December 8th9:30-11:30am (your local time)

Tuesday, December 15th9:30-11:30am (your local time)

Most optimal times to post on Facebook

Generally, the more people are at work anddon'twant to be there, the more likely they are to look at Facebook. Lunchtimes and afternoons are good times to post as people are checking Facebook more frequently.

Suggested 2015 holiday posts:

Thursday, December 3rd1pm & 3pm (your local time)

Friday, December 4th1pm & 3pm (your local time)

Thursday, December 10th1pm & 3pm(your local time)

Friday, December 11th1pm & 3pm(your local time)

Tuesday, December 15th1pm & 3pm (your local time)

Friday, December 18th1pm & 3pm(your local time)

Most optimal times to post on Twitter

For Twitter, its best to tweet at least twice a day during the week. The best times are during lunch and when people are on their commutes home.

Suggested 2015 holiday posts:

Wednesday, December 2nd12pm, 5pm & 6pm (your local time)

Thursday, December 3rd12pm, 5pm & 6pm (your local time)

Friday, December 4th12pm, 5pm & 6pm (your local time)

Tuesday, December 8th12pm, 5pm & 6pm (your local time)

Tuesday, December 15th12pm, 5pm & 6pm (your local time)

Most optimal times to post on LinkedIn

People are checking LinkedIn the most whenthey'reat work. While most people check LinkedIn throughout the day, the beginning and end of the day are especially high traffic times.

Suggested 2015 holiday posts:

Wednesday, December 2nd9am & 5pm (your local time)

Thursday, December 3rd9am & 5pm (your local time)

Tuesday, December 8th9am & 5pm (your local time)

Tuesday, December 15th9am & 5pm (your local time)

Don't forget to post on YouTube and Instagram as well! They're great channels to post original content and make announcements to your followers and fans.

Savvy handles payments and gives you 100% of what you charge*. You set your price. We charge the learner when they book and send the money to you automatically when the session is done.

By popular demand we switched from bank transfertoPayPal for all teacher payment. The service is fast and secure and most of our teachersin many parts of the world have a PayPal account already.

To get paid for the sessions you teach, follow these steps:

(1) If you don't have a PayPal account: Create aPayPal account

Setting up a new Paypal account only takes a minute. Find all information at https://www.paypal.com/webapps/mpp/get-started/account-setup or on the Paypal website for your respective country.

(2) Enter your PayPal email in Savvy

Go to www.savvy.is > sign in (if you're not signed in already) > click on your name on the top right > "My Account"

Scroll tothe section labeled "Payments" and click on the turquoise pencil icon next to where it says "Receive Payments With" Once you've entered your PayPal associated email address, click "save" and you're all set to receive payments from Savvy.

(*) You can read more about Savvy's service fees and pricing here.

Contact us at [email protected] if you have any questions, comments, or if we can assist you with your account setup.

As one of our special Beta users, it's completely free to use Savvy and we aren't charging a fee because we're excited to have you help us evolve the product. At some point we will charge a small fee (of up to 15% per session) for the operation of the site. We've been working very closely with our teachers and will keep everybody in the loop.

You can readmore about our service terms and pricing here.

Savvy Private Beta- September25, 2015

After Alpha comes Beta. And, tomake it extra special wecall our new release a "Private Beta" because only very special people get access. You are likely one of them - why else would you be reading our Release Notes? We are not going to quote Urban Dictionary's definition of "Beta" here but instead tell you about the awesomeness we just added to Savvy: From "a" like automated paymentto "z" like - uhm - Profile Creation Wizard:

NEW FEATURESOur Alpha teachers are all incredibly handsome, amazinglytalented, and they have been the best guides for prioritizingfeatures that take Savvy from great to OMG:

Profile Creation and Account ManagementSavvy teachers can now quickly set up their own Savvy pages, upload and edit their video and photo and updatetheir teacher profile:

Teacher Profile: teacher can create and edit their profile

Teacher Profile: teacher can create and edit topics

Teacher Profile: teacher can edit their name and title

Teacher Profile: teacher can upload aprofile photo

Teacher Profile: teacher can connect their Google calendar during profile creation; new step-by-step guidance and feature for authorizing Google calendar

Teacher Profile: teacher upload and record profile video

Teacher Profile: improved recording and re-recording for video

Teacher Profile: teacher can select to offer 25 or 55 minute slot or both

Account Creation: Auto-assign a suggested unique username for new users

Account Creation: Our brand new Profile Creation Wizard guides new teachers through the quick process to set up their Savvy page. It literally takes three quick steps to get up and running

Next week Availability

4-week scheduling: Savvy now automatically synchronize a teacher's calendars for the next four weeks (creating more available slots for Savvy sessions)

Learners can now navigate by week to find the best slot for their learning session for the next few weeks.

New Homepage

Home is where the heart is. Weredesigned our online home to make it look much nicer and to give visitorsa better idea of what the Savvy experience is like for teachers and their learners. We make it super easy for interested teachers to sign up for our Beta - oh, and we send them a super nice welcome email. Love, Team Savvy

Real-time Calendar Updates

We love when things are fast. We just made calendar synchronization so fast we call it "real time". When you mark a slot as available on your Google Calendar or edit an existing slot it nowtakes no more than a few seconds to reflectyour new availability on your Savvy Page. So use that shiny smart device of yours to touch and tap and flick around your calendar so your learners see instantly when they can book time with you. Sweet.

User Dashboard

We added a new control panel:

Learners see all their teachers, booked and historic sessions in one spot. We made it easy to view session details and to book again with teachers they worked with before.

Teachers see all their learners, past and upcoming sessions. We made it easy for teachersto manage all their learners and sessions in one place.

Security

Session specific rooms ensure that only signed in learners and teachers can access a scheduled video session. For other users the link video link won't work. This way we keep your video sessions secure and private.

Password reset is now an email-based self-service for users who forgot their Savvy account credentials

Security: we disabled your browser's feature to auto-fill passwords for your protection: thisadded layer of security prevents unauthorized changes to your sensitive account information

Security: we request users to reauthenticate before editing sensitive account detailslike bank information

Signing in puts the user into a secure session (https)

Secure Payments: we now pay all teachers automatically and process all payments through a securepayment service

Usability Improvements

Booking flow: we added quick change icons to the bookingoverview screen so that learners can apply quick tweaks when booking a session

Life happens. We added a feature for learners and teachers tocancel a session Savvy session, when necessary.

We improved the experience of connecting to a Savvy video session: before the session starts learner and teacher can get situated, adjust their cam and see when the other person joins.

A timer and subtlenotificationshelp keep the video session moving and make it easy for the teacher to wrap up when the scheduled time is up.

We applied many UI tweaks and polish, streamlined navigation flow for web and mobile

Oh, and we updated our Terms of Service and Privacy Policy.

FIXED ISSUES

Some call them "bugs" and give them exoticnames like "#91964576". We don't name them as we don't want to get too attached. Instead, we get rid of them pronto. Here are the ones that are no longer bothering us:

Profile Editor: user can get into the booking flow from the edit view of their own topic

Topic URL should pertain only to that teacher

after editing my topic and saving, can no longer edit topics

Profile edit: limit session price to min $10 and max $9999 (or local currency equivalent)

Show correct error messages when input fields are empty or inconsistent

Optimize touch targets for mobile devices

Video uploader accepts non-video file formats

Portrait format mobile video shows up huge on teacher profile

Several fixes for browser compatibility across Chrome, Firefox, Safari, IE on Web and Mobile.

Video Upload: current video plays while recording a new one

Video auto-play not working on newly created profiles

Learner can skip session length selection and end up booking a 0 minute slot

Profile Edit: Upload video not working inmobileSafari

Booking Flow: Selecting the last slot of the day doesn'ttake session length into consideration

Need to limit file size and max time for uploaded videos

claim your name: missing error message when username is already taken

Chat: right part of text chat window isn't clickable

Firefox user can't join videosession

Safari layout issues with video session

Layout tweaksfor IE11 / Edge

Video uploader reduces audio quality

Reset password allows users to create a password with fewer than 8 characters

Real Name should support international characters and non-latin scripts

Many cross browser mobile and web layout tweaks

KNOWN ISSUES

Whoa, there are still somefeatures that aren't quite working the way they should. And that's a nice way of saying "we know there are some bugs we haven't completely fixed yet". There, we said it. Most of these have simple workarounds (see below). But, we totally get that they can be prettyannoying, so we're working hard on getting these fixed:

Video chat not working inold versions of Firefox, Safari and Chrome

Update your browser to the latest version to avoid incompatibilities

Switch on your browser's auto-update feature so you always use the latest and greatest.

Video chat: both parties click on the video chat link but both see the waiting screen and aren't getting connected

Make sureyou always use the latest browser version. Sign in to Savvy before your session so we know you are really you.

Video chat: microphone not working

The other person can't hear you at all while you can hearthem well. Check your audio settings: is your built-in or external microphone connected, unmuted? Does your microphone work in other apps?

In some cases we

Video chat: in some browsers, temporary slowness of the internet connection can cause echo cancellation to fail.

reload the browser tab or windowthe active video chat is in

use headphones to avoid speaker/mic echo

Video chat: video freezes to a still image for one of the two parties

reload the browser tab or windowthe active video chat is in

Teacher calendar: Google calendar contains the Savvy video link but also adds a Google Hangout video chat link, which can be confusing

That's a user-specific setting in your Google calendar settings: when active, Google calendar will auto-add a Hangout link to every appointment you create. You can either ignore the Google Hangout video link and just click on the Savvy video link inside the appointment, OR switch change your setting in GCal Settings (scroll down)Automatically add videocalls to events I create [x] No. All done.

Chat History: text chats between teacher and learner get lost when reloading the page and when ending the session

We're working on preserving all chat messages. In the future we will offer the option to receive a transcript of chat messages foreach session.

Video upload and processing is slow

We're looking into options fora faster video upload and processing

Currently, Savvy is only integrated with Google calendar. Our teachers love how easy it is to manage their schedules in their existing Google calendar.

If you do not have a Google account, you can sign up for one for free here.

If you use an Outlook calendar, you can synch it with Google Calendar in order to use Outlook as your primary calendar system. Here are simple instructions on how to use Google Calendar from within your existing Outlook calendar.

You can also transfer calendar events from a different calendar system (for example iCal) to your Google calendar. Here is an article on how to import events from a different calendar to Google calendar.

We may add more calendars to Savvy in the future. If you have a specific calendar you would like to use, please send us an email at [email protected] and we'll be sure to look into the possibility of integrating it with Savvy.

Wisdom Collective, Inc. dba Savvy - Terms of Service

Update History:

October 26, 2016: Added rules for the Savvy Learner Referral Program

July 18, 2016: Updated Stripe Terms, Adding Paypal payout option

Stripe updated their Service AgreementOn July 18th, Stripe updated their Services Agreement (formerly the Terms of Service) for users in the U.S. to better reflect the new products and features we've launched, including Connect and Relay. They've also improved the clarity and consistency throughout the agreement. You can see the latest here: https://stripe.com/legal.

We're adding the option to pay teachers with PaypalTeachers who opt to get paid via Paypal are herewith informed thatreceiving funds via Paypal is subject to Paypal's Terms of Service and Privacy Policy.

November 30, 2015: Added Terms for Gift Certificates

September28, 2015: Included Payment Terms (Stripe)

Welcome to Savvy!

Wisdom Collective, Inc. (Wisdom Collective, we, us, our, Savvy) provides its services (described below) to you through its website located at http://savvy.is (Site, Website, Savvy), mobile applications and related services (collectively, such services, including any new features and applications, and the Site, the Service(s)), subject to the following Terms of Service (as amended from time to time, the Terms of Service). We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time without further notice. You should periodically visit this page to review the current Terms of Service so you are aware of any revision to which you are bound. If we do this, we will post the changes to these Terms of Service on this page and will indicate at the top of this page the date these terms were last revised. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service. If you do not agree to abide by these or any future Terms of Service, do not use or access (or continue to use or access) the Service. It is your responsibility to regularly check the Site to determine if there have been changes to these Terms of Service and to review such changes.

In addition, when using certain services, you shall be subject to any additional terms applicable to such services that may be posted on the Service from time to time, including, without limitation, the Privacy Policy located at savvy.is/privacy. All such terms are hereby incorporated by reference into these Terms of Service.

Access and Use of the Service

Services Description: The Savvy Service connects users seeking knowledge (collectively, Learner(s)) to information, expertise, content, persons, skills, services and offers related to subjects and areas of interest for the purpose of learning, education, information acquisition, coaching, mentoring, guidance (collectively, Session(s)), and provides users with expertise (collectively, Teacher(s)) with a platform to provide Learners with such information and sessions.

If you are registering on behalf of a Teacher, you represent and warrant that you have the authority to bind such Teacher to these Terms of Service, and, for purposes hereof, the term you shall also be deemed to include the Teacher on whose behalf you have registered for the Service.

Your Registration Obligations: You may be required to register with Savvy in order to access and use certain features of the Service. If you choose to register for the Service, you agree to provide and maintain true, accurate, current and complete information about yourself or the Teacher you represent as prompted by the Services registration form. Registration data and certain other information about you are governed by our Privacy Policy. If you are under 13 years of age, you are not authorized to use the Service, with or without registering. In addition, if you are under 18 years old, you may use the Service, with or without registering, only with the approval of your parent or guardian.

Member Account, Password and Security: You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify Savvy of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. Savvy will not be liable for any loss or damage arising from your failure to comply with this Section.

Modifications to Service: Savvy reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that Savvy shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

General Practices Regarding Use and Storage: You acknowledge that Savvy may establish general practices and limits concerning use of the Service, including without limitation the maximum period of time that data or other content will be retained by the Service and the maximum storage space that will be allotted on Savvys servers on your behalf. You agree that Savvy has no responsibility or liability for the deletion or failure to store any data or other content maintained or transmitted by the Service. You acknowledge that Savvy reserves the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that Savvy reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.

Mobile Services: The Service includes certain services that are available via a mobile device, including (i) the ability to upload content to the Service via a mobile device, (ii) the ability to browse the Service and the Site from a mobile device and (iii) the ability to access certain features through an application downloaded and installed on a mobile device (collectively, the Mobile Services). To the extent you access the Service through a mobile device, your wireless service carriers standard charges, data rates and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding Savvy and other entities by SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us. In the event you change or deactivate your mobile telephone number, you agree to promptly update your Savvy account information to ensure that your messages are not sent to the person that acquires your old number.

PaymentServices:Payment processing services on Savvyare provided by Stripe and by Paypal and are subject to the Stripe Connected Account Agreemen which includes the Stripe Terms of Service (collectively, the Stripe Services Agreement) and by Paypal User Agreement and the Privacy Policy for Paypal Services (collectively, the "Paypal User Agreements"). By agreeing to these terms or continuing to operate as a useronSavvy, you agree to be bound by the Stripe Services Agreement and the Paypal User Agreements, as the same may be modified by Stripe and Paypal from time to time. As a condition of Savvyenabling payment processing services through Stripe and Paypal, you agree to provide Savvyaccurate and complete information about you and your business, and you authorize Savvyto share it and transaction information related to your use of the payment processing services provided by Stripe and Paypal.

Conditions of Use

User Conduct: You are solely responsible for all information, data, text, software, music, sound, photographs, graphics, video, messages or other materials (content) that you upload, post, publish or display (hereinafter, post) or email or otherwise transmit or use via the Service. The following are examples of the kind of content and/or use that is illegal or prohibited by Savvy. Savvy reserves the right to investigate and take appropriate legal action against anyone who, in Savvys sole discretion, violates this provision, including without limitation, removing the offending content from the Service, suspending or terminating the account of such violators and reporting you to the law enforcement authorities. You agree to not use the Service to:

post, email or otherwise transmit any content that (i) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of anothers privacy, hateful racially, ethnically or otherwise objectionable; (ii) you do not have a right to transmit under any law or under contractual or fiduciary relationships; (iii) poses or creates a privacy or security risk to any person; (iv) infringes any intellectual property or other proprietary rights of any party; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, junk mail, spam, chain letters, pyramid schemes, contests, sweepstakes, or any other form of solicitation; (vi) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or (vii) in the sole judgment of Savvy, is objectionable or which restricts or inhibits any other person from using or enjoying the Service, or which may expose Savvy or its users to any harm or liability of any type;

impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;

solicit personal information from anyone under the age of 18;

harvest or collect email addresses or other contact information of other users from the Service or the Site by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;

advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized;

interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service; or

violate any applicable local, state, national or international law, or any regulations having the force of law;

further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or

obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Service.

Learner Fee Terms: When you use the Services to purchase a Session, Savvy will verify your payment information, but the full purchase price of such Session will only be charged to your credit card or other payment instrument if and when you complete the purchase of the Session. In addition to the purchase price you pay for Savvy Sessions, you acknowledge that Savvy reserves the right to charge for any portion of the Service (Service Fees) and to change its Service Fees from time to time at its discretion. You agree to pay all fees when due in accordance with the terms set forth on the Site and these Terms of Use. If you are required to provide Savvy information regarding your credit card or other payment instrument, you represent and warrant that such information is true and accurate and that you are authorized to use that payment instrument. You further agree to promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur.

If you dispute any charges you must let Savvy know within sixty days after the date that we charge you. If Savvy terminates your account and use of the Service because you have breached these Terms of Use, you shall not be entitled to the refund of any unused portion of fees or payments (if any). Service Fees are non-refundable.

Teacher Fee Terms: If you are a Teacher, Savvy will endeavor to remit Revenue (defined below) to you, less Savvys applicable fees (as described on the Site and in the Services), within thirty days of the Start Date (defined below). For purposes hereof, Revenue shall mean gross revenue actually received by Savvy from its sale of Sessions hereunder, less taxes, refunds, returns, chargebacks, and bad debt. For purposes hereof, the Start Date shall be defined as 24 hours after the successful conclusion of the relevant Session. If the Session got canceled or rescheduled by the Teacher, the Cancellation Policy defines whether or not Revenue will be remitted. All Revenue will be paid to Teacher in accordance with the payment information provided by the Teacher to Savvy through the Service, and Teacher is solely responsible for ensuring such information remains accurate and up to date. Teacher will be responsible for all taxes in connection with the Sessions (excluding taxes based on Savvys net income). If Teacher disputes any payments, Teacher must let Savvy know within sixty days after the date that Savvy pays you.

Cancellation and Refunds: If you wish to cancel or obtain a refund for a Session, please see Savvys Cancellation Policy located at Cancellation Policy.

Special Notice for International Use; Export Controls: Software (defined below) available in connection with the Service and the transmission of applicable data, if any, is subject to United States export controls. No Software may be downloaded from the Service or otherwise exported or re-exported in violation of U.S. export laws. Downloading or using the Software is at your sole risk. Recognizing the global nature of the Internet, you agree to comply with all local rules and laws regarding your use of the Service, including as it concerns online conduct and acceptable content.

Commercial Use: Unless otherwise expressly authorized herein or in the Service, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or transmit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service. The Service is for your personal use and may not be used for direct commercial endeavors.

Teacher Sessions

All Sessions made available in connection with the Service are made available directly by the relevant Teacher (not Savvy itself) and are redeemable solely for the applicable services of the relevant Teacher. The Teacher, not Savvy, is the provider of the Session and the services and is solely responsible for redeeming any Offer you purchase.

The following terms and conditions apply to all Sessions:

Redemption frequency is determined by Teacher.

Use of Sessions relating to alcoholic beverages is at the sole discretion of the Teacher and is subject to compliance with applicable law.

Sessions cannot be combined with any other Sessions, vouchers, third party certificates, coupons, or promotions, unless otherwise specified by the Teacher.

Session credit cannot be used for taxes, tips or prior balances, unless permitted by the Teacher.

Reproduction, sale or trade of any Session is prohibited.

Any attempted redemption not consistent with these Terms of Use will render the Session void.

Sessions are void to the extent prohibited by law.

If you are a Teacher, you are the holder and issuer of each Session you make in connection with the Service. Teachers agree to accepting a Learners purchase of a Session at any time they marked and published as available for Savvy Sessions in their calendar. As a holder and issuer of the Session, the Teacher represents, warrants and agrees that it (i) has obtained all necessary permits, licenses and certifications to hold and issue a Session as required by applicable law, (ii) shall fully honor and redeem all Sessions and (iii) shall be solely and fully responsible for any and all injuries, illnesses, damages, claims, liabilities, losses and costs suffered by or related to a customer concerning any Session or caused in whole or in part the Teacher, as well as for any unclaimed property liability arising from unredeemed Sessions or portions thereof. Each Teacher hereby waives, and releases and will hold harmless Savvy and its officers, directors, employees and agents from, any claim, liabilities, losses, damages, or injury arising from or related to any Session or any act or omission of Teacher in connection with an Session or the services or goods provided in connection therewith and/or as it relates to compliance with applicable unclaimed property and other laws relating to the redemption of Sessions or any portion thereof.

Intellectual Property Rights

Service Content, Software and Trademarks: You acknowledge and agree that the Service may contain content (Service Content) that is protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorized by Savvy, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Service Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you legally upload to the Service. In connection with your use of the Service you shall not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. Any use of the Site or the Service Content other than as specifically authorized herein is strictly prohibited. The technology and software underlying the Service or distributed in connection therewith is the property of Savvy, our affiliates and our partners (the Software). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by Savvy.

The Savvy name and logo are trademarks and service marks of Wisdom Collective, Inc. (collectively the Savvy Trademarks). Other company, product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Savvy. Nothing in this Terms of Service or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Savvy Trademarks displayed on the Service, without our prior written permission in each instance. All goodwill generated from the use of Savvy Trademarks will inure to our exclusive benefit.

Third Party Material: Under no circumstances will Savvy be liable in any way for any content posted by third parties or at the direction of users, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed or otherwise transmitted via the Service. You acknowledge that Savvy does not pre-screen content, but that Savvy and its designees shall have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service. Without limiting the foregoing, Savvy and its designees shall have the right to remove any content that violates these Terms of Service or is deemed by Savvy, in its sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.

User Content Posted on the Site: You are solely responsible for the content and other materials you post on or through the Service or the Site or transmit to or share with other users or recipients (collectively, User Content). You will not post or transmit any content that you did not create or that you do not own all right, title and interest in and to, including, without limitation, all copyright and rights of publicity contained therein. By posting any User Content you hereby grant and will grant Savvy and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicenseable, perpetual, irrevocable license to copy, display, transmit, perform, distribute, store, modify and otherwise use your User Content in connection with the operation of the Service. Additionally, by posting any User Content publicly, you hereby grant and will grant Savvy and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicenseable, perpetual, irrevocable license to copy, display, transmit, perform, distribute, store, modify and otherwise use your User Content for the promotion, advertising or marketing of the Service, in any form, medium or technology now known or later developed.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Site or the Service (Submissions), provided by you to Savvy are non-confidential and Savvy shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

You acknowledge and agree that Savvy may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms of Service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Savvy, its users and the public. You understand that the technical processing and transmission of the Service, including your content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Copyright Complaints: Savvy respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify Savvy of your infringement claim in accordance with the procedure set forth below.

Savvy will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (DMCA) and other applicable intellectual property laws with respect to any alleged or actual infringement. A notification of claimed copyright infringement should be emailed to Savvys Copyright Agent at [email protected] (Subject line: DMCA Takedown Request).

To be effective, the notification must be in writing and contain the following information:

an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;

a description of the copyrighted work or other intellectual property that you claim has been infringed;

a description of where the material that you claim is infringing is located on the Site or Service, with enough detail that we may find it on the Site or Service;

your address, telephone number, and email address;

a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law;

a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owners behalf.

Counter-Notice: If you believe that your User Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owners agent, or pursuant to the law, to post and use the content in your User Content, you may send a written counter-notice containing the following information to the Copyright Agent:

your physical or electronic signature;

identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled;

a statement that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and

your name, address, telephone number, and e-mail address, a statement that you consent to the jurisdiction of the federal court located within the Northern District of California and a statement that you will accept service of process from the person who provided notification of the alleged infringement.

If a counter-notice is received by the Copyright Agent, Savvy will send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at our sole discretion.

Repeat Infringer Policy: In accordance with the DMCA and other applicable law, Savvy has adopted a policy of terminating, in appropriate circumstances and at Savvy's sole discretion, users who are deemed to be repeat infringers. Savvy may also at its sole discretion limit access to the Site and/or terminate the memberships of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Third Party Websites

The Service may provide, or third parties may provide, links or other access to other sites and resources on the Internet. Savvy has no control over such sites and resources and Savvy is not responsible for and does not endorse such sites and resources. You further acknowledge and agree that Savvy shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such site or resource. Any dealings you have with third parties found while using the Service are between you and the third party, and you agree that Savvy is not liable for any loss or claim that you may have against any such third party.

Third Party Services

You may enable various online services to be directly integrated into your Savvy experience, or log in to the Service via various online third party services such as social media and social networking services like Facebook (Integrated Services). By logging in or directly integrating these Integrated Services into the Service, we make your online experiences richer and more personalized. To take advantage of this feature and capabilities, we may ask you to authenticate, register for or log into Integrated Services on the websites of their respective providers. By logging into or enabling Integrated Services within the Service, you are allowing us to pass your log-in information to these providers for this purpose. As part of such integration, such Integrated Services will provide us with access to certain information that you have provided to such Integrated Services, and we will use, store and disclose such information in accordance with this Privacy Policy. For more information about the implications of activating these Integrated Services and Savvys use, storage and disclosure of information related to you and your use of such services within Savvy (including your friend lists and the like), please see our Privacy Policy at savvy.is/privacy. However, please remember that the manner in which Integrated Services use, store and disclose your information is governed solely by the policies of such third parties, and Savvy shall have no liability or responsibility for the privacy practices or other actions of any third party site or service that may be enabled within the Service.

In addition, Savvy is not responsible for the accuracy, availability or reliability of any information, content, goods, data, opinions, advice or statements made available in connection with Integrated Services. As such, Savvy is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Integrated Services. Savvy enables these features merely as a convenience and the integration or inclusion of such features does not imply an endorsement or recommendation.

Savvy Learner Referral Program

Learners on Savvy enjoy their learning experience and often recommend Savvy to their friends. Were starting a Savvy Learner Referral Program (the program) that rewards active learners (users who take paid Savvy lessons) for bringing new active learners onto the platform. A new active learner is a user who has not previously signed up for Savvy and has not taken a paid lesson on Savvy.

After taking a Savvy lesson select users ("the sender") may receive a referral code which they can share with a friend ("the receiver"). After the receivercompletes a paid session, both the sender and the receiver getone $10 discount code each. These discount codes have no cash value andcan'tbe refunded. Discount codes can be redeemed as discount toward a future booking on Savvy.

There is no limitation to the number of learners a single active user can refer and receive rewards for. Credit is issued in form of discount codes. Multiple referral rewards increase the value of the discount code.

Discount codes are non-transferrable and are treated as Gift Certificates (see rules for redemption, expiration, limitations and policies, risk of loss and fraud in section Gift Certificates below).

Savvy reserves the right to select discount recipients, senders and receivers, to exclude users from receiving or using discount codes and to suspend or terminate the program anytime without notice.

Gift Certificates

a. Redemption.Gift Certificates ("Gifts", "Gift Cards", "Gift Codes") must be redeemed through our Website. Only one Gift Certificate can be used in a single purchase. Gift Certificatescan'tbe combined with other Gift Certificates or Discounts. The recipient can use the Gift Certificate balance towards the purchase of Savvy Sessions or other valid products. Each Gift Certificate may be restricted to a specific service e.g. they may only be valid for booking a session with a specific teacher or for a specific topic or type of session. If a booking exceeds the amount of the Gift Certificate, the remaining balance must be paid with a credit card or other available payment method.b. Expiration.Gift Certificates do not expire. Once Gift Certificates are redeemed for a Savvy product or service, the Gift Certificates are considered used. Unused balance can be used toward a future purchase.c. Limitations.Gift Certificates cannot be used to purchase other Gift Certificates. Gift Certificates cannot be refunded, reloaded, resold, transferred for value, redeemed for cash or applied to any other account, except to the extent required by law. d. Gift Certificate Policies.Gift Certificates and their use on the Website are subject to compliance with all agreements and policies in effect. We may provide Gift Certificate purchasers with information about the redemption status of Gift Certificates.e. Risk of Loss.The risk of loss and title for Gift Certificates pass to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable. We are not responsible for replacing or reissuing lost or stolen Gift Certificates.f. Fraud.We reserve the right to close user accounts and request alternative forms of payment if a fraudulently obtained Gift Certificate is either redeemed through Website or is redeemed and used to make purchases on the Website.

Additional Terms for Teachers

Providing Sessions. The Sessions listings and information you provide must be accurate, complete, and not misleading. You agree to not misrepresent in any way, whether material or not, any aspect of your identity, background, skills, qualifications, credentials, regulated status, or professional standing when using the Service. You agree to comply with all applicable laws and regulations in the jurisdictions in which you provide or offer to provide a Session. If your offer or provision of a Session requires a license or other regulatory approval, you must first obtain that license or approval and remain in good standing before offering or providing the Session.

You agree to protect the privacy and legal rights of the Learners of your Sessions. You are the sole data controller of the personal data you collect in relation with your Sessions and must comply with any applicable data protection law. If your Learners provide you with personal information, you must provide legally adequate privacy notice and protection for those Learners. Further, you may only use that information for the limited purposes for which the Learner has given you permission to do so.

Savvy has no obligation to display your Sessions listings or information and reserves the right to display Sessions listings or information to Learners in any manner determined by Savvy, including but not limited to the right to move a listing to a more appropriate category.

Disclosure to Third Parties. Savvy may disclose to Learners or other third parties information regarding your aggregate activity on Sessions (for example, how often and how soon you respond to Learner messages on average, the number of repeat Learners you have, the average duration of your Session, number of free/paid sessions conducted, feedback ratings and reviews (both positive and negative) on your performance). Such information may also be available on third-party websites. For further information about the use of your information or data, please refer to Savvy's Privacy Policy.

Verifying Teacher Details: Savvy may in some instances attempt to verify certain information provided by you, although Savvy has no obligation to do so.

Basic Use Requirements: To use the Service, you will need a device capable of making a video call and working Internet access.

Pricing and Payments: Savvy Sessions are provided for a fee. To charge a fee for your Session you must provide us with your payout information agree to the payment terms. You may not collect fees for a Session outside of Savvy. You may set the price for your Session in the currencies permitted by Savvy, but the price must be presented to the Learner inclusive of all applicable taxes (including value added taxes). The price of your Session may be displayed in your Learners local currency; however, Savvy is not responsible for the accuracy of currency rates or conversion.

You may be charged a fee to use the Service, as specified in Service Fees (which may be revised by Savvy from time to time).

You are also responsible for determining if a Session is taxable and the applicable tax rate to collect for each taxing jurisdiction where Sessions are sold. You are responsible for remitting taxes due on a Session to the appropriate tax authority. Where either Savvy or its payment processor is required by applicable (local) legislation to determine, apply, and pay the applicable taxes on payments made or received by any one of them, Savvy or the payment processor (and not you) will be responsible for applying, collecting, and remitting the taxes to the appropriate taxing authority. If Savvy collects and remits value added taxes on consumer payments (where required of Savvy by applicable local law) and this remittance fulfills the applicable requirements for value added taxes on those consumer payments, such taxes will not be passed on to you by Savvy. Where Savvy is required to collect and remit taxes as described in this section, you and Savvy will recognize a supply from you to Savvy for tax purposes, and you will comply with the relevant tax obligations arising from this additional supply. Savvy will deduct an amount equal to such taxes from the priceyou'veset for your Session in addition to the applicable Sessions transaction fee, if any. The remainder (sales price less Sessions transaction fee and amount equal to any taxes paid by Savvy on your behalf) will be remitted to you. You are responsible for providing any applicable tax residency certificates to Savvy. If Savvy or its service provider does not receive such documentation, Savvy will deduct taxes at the applicable tax rate.

Other Payment Processing Methods: Savvy may make available to you various payment processing methods to facilitate the collection of fees for Sessions. You must abide by any relevant terms and conditions or other legal agreement, whether with Savvy or a third party, that governs your use of a given payment processing method. Savvy may add or remove payment processing methods at its sole discretion and without notice to you.

Special Refund Requirements: The payment processors terms and conditions regarding refunds will apply except that you authorize Savvy to give your Learner a full refund of the Savvy fee on your behalf in the event that you cancel the Session.

Recorded Sessions: You are not allowed to record a Session without the Learners explicit consent to the recording. Separately, Savvy may record a Session: (i) for quality assurance purposes; (ii) in response to a report of abuse as detailed below under Misuse of the Service; or (iii) for offering paid or free value-added services for the Learner or Teacher. You expressly authorize the use of your image for the purposes set out above.

Misuse of the Service. Please ensure that you use the Service in accordance with our Terms of Service and Privacy Policy. There is an option available in the Service to report abuse. A report of abuse may trigger a recording of the Session in progress and/or access to the chat history by Savvy as required in order to investigate the reported abuse.

Access to Data in the Service. Savvy or its agents may access and review Session recordings, messages, chat transcripts, or other private information in the Service to provide Learner service, review claims of abuse, and for other reasons in accordance with Savvys general Privacy Policy, unless stated otherwise.

Indemnification. You are solely responsible for, and Savvy has no responsibility to you or to any third party for any Sessions you offer or provide. To the maximum extent permitted by law, you agree to hold harmless and indemnify Savvy and its affiliates, officers, agents, and employees from any claim, suit, or action arising from or related to your use of the Service; taxes related to the Sessions you provide; or violation of these Terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs, and attorneys fees, unless you can demonstrate that you are not at fault and have not breached any provisions of these Terms or that you are not responsible as a result of strict liability provisions under applicable law.

Additional Terms for Learners

Using the Service: You may use the Service to browse, locate, schedule, and/or take a Session. Some Sessions may be offered by Savvy while others may be made available by third parties (each referred to as a Teacher).

Important Disclaimers: Savvy does not participate in the provision of advice or the creation of the content of any Session offered by a Teacher, and does not represent or endorse and will not be responsible for: (a) the reliability or performance of any Teacher; (b) the safety, quality, accuracy, reliability, integrity or legality of any Session offered or provided by a Teacher; or (c) the truth or accuracy of the description of any Session offered or provided by a Teacher, or of any advice, opinion, offer, proposal, statement, data or other information provided by a Teacher displayed, distributed, or purchased through the Service. Savvy disclaims all liability for the actions, errors or omissions of Teachers.

We recognize that in some countries, you might have legal rights as a consumer. If you are using the Service for a personal purpose, then nothing in these Additional Terms limits any consumer legal rights which may not be waived by contract.

Verifying Teacher Details: Although Savvy may in some instances attempt to verify certain information provided by Teachers, Savvy has no obligation to do so and makes no representations regarding the accuracy of such verification. It is your responsibility to verify the identity, qualifications and status of a Teacher.

Basic Use Requirements: To use the Service, you will need a device capable of making a video call and working Internet access. This device and access to the Internet are not covered by any payment for a Session or Service.

Purchasing a Session: In order to schedule certain Sessions, you may be required to provide information about yourself such as your name, address, and billing details to Savvy. Savvys Privacy Policy explains how we treat your personal data and protect your privacy when using the Service. You agree that any such information you provide to Savvy will always be accurate, correct and up to date.

When you schedule a Session you are committing to purchase that Session from the Teacher, so please review the Session description carefully before purchasing it. A Teacher may change the pricing and availability of a Session at any time before you purchase it. You can purchase Sessions on the Savvy site using the payment methods offered. Savvy may make available to you various payment processing methods to facilitate the purchase of a Session. You must abide by any relevant terms and conditions or other legal agreement, whether with Savvy or a third party, that governs your use of a given payment processing method. Savvy may add or remove payment processing methods at its sole discretion and without notice to you.

Once your purchase is complete, Savvy or Savvys payment processor may charge your credit card or other form of payment that you indicate for any Session ordered, along with any additional applicable amounts (including any Taxes). Taxes means any duties, customs fees, VAT or other taxes such as withholding taxes (other than income tax) associated with the sale of a Session, including any related penalties or interest. You agree to pay and are solely responsible for all amounts due for your purchase of a Session, including Taxes.

Compliance with Tax Laws: You must comply with any and all applicable tax laws, including the reporting and payment of any Taxes arising in connection with your use of the Service. The reporting and payment of any such applicable Taxes are your responsibility.

Refunds: The payment processors terms and conditions regarding refunds apply to your purchase of a Session except that you can also request a full or partial refund from the Teacher, and if the refund offered by the Teacher is unsatisfactory you can appeal that decision to Savvy under the terms of the 100% Satisfaction Guarantee. If a refund is granted for a Session, you may no longer be able to access the recording of that Session if one was made.

Recorded Sessions. You are not allowed to record a Session without the Teachers explicit consent to the recording. Separately, Savvy may record a Session (i) for quality assurance purposes; (ii) in response to a report of abuse as detailed below under Misuse of the Service; or (iii) for offering paid or free value-added services for the Learner or Teacher. You expressly authorize the use of your image for the purposes set out above.

Misuse of the Service. Please ensure that you use the Service in accordance with our Terms of Service and Privacy Policy. You can report abuse by contacting us. A report of abuse may trigger a recording of the Session in progress and/or access to the chat history by Savvy as required in order to investigate the reported abuse.

Access to Data in the Service. Savvy or its agents may access and review Session recordings, messages, chat transcripts, or other private information in the Service to provide Learner service, review claims of abuse, and for other reasons in accordance with Savvys general Privacy Policy, unless stated otherwise.

Apple-Enabled Software Applications

Savvy offers Software applications that are intended to be operated in connection with products made commercially available by Apple Inc. (Apple), among other platforms. With respect to Software that is made available for your use in connection with an Apple-branded product (such Software, Apple-Enabled Software), in addition to the other terms and conditions set forth in these Terms of Service, the following terms and conditions apply:

Savvy and you acknowledge that these Terms of Service are concluded between Savvy and you only, and not with Apple, and that as between Savvy and Apple, Savvy, not Apple, is solely responsible for the Apple-Enabled Software and the content thereof.

You may not use the Apple-Enabled Software in any manner that is in violation of or inconsistent with the Usage Rules set forth for Apple-Enabled Software in, or otherwise be in conflict with, the App Store Terms of Service.

Your license to use the Apple-Enabled Software is limited to a non-transferable license to use the Apple-Enabled Software on an iPhone OS Product that you own or control, as permitted by the Usage Rules set forth in the App Store Terms of Service.

Apple has no obligation whatsoever to provide any maintenance or support services with respect to the Apple-Enabled Software.

Apple is not responsible for any product warranties, whether express or implied by law. In the event of any failure of the Apple-Enabled Software to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Apple-Enabled Software to you, if any; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Apple-Enabled Software, or any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty, which will be Savvys sole responsibility, to the extent it cannot be disclaimed under applicable law.

Savvy and you acknowledge that Savvy, not Apple, is responsible for addressing any claims of you or any third party relating to the Apple-Enabled Software or your possession and/or use of that Apple-Enabled Software, including, but not limited to: (i) product liability claims; (ii) any claim that the Apple-Enabled Software fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

In the event of any third party claim that the Apple-Enabled Software or the end-users possession and use of that Apple-Enabled Software infringes that third partys intellectual property rights, as between Savvy and Apple, Savvy, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist supporting country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

If you have any questions, complaints or claims with respect to the Apple-Enabled Software, they should be directed to Savvy as follows:

[email protected]

415-666-6888

Savvy and you acknowledge and agree that Apple, and Apples subsidiaries, are third party beneficiaries of these Terms of Service with respect to the Apple-Enable Software, and that, upon your acceptance of the terms and conditions of these Terms of Service, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Service against you with respect to the Apple-Enable Software as a third party beneficiary thereof.

Indemnity and Release

You agree to release, indemnify and hold Wisdom Collective, Inc. and its affiliates and their officers, employees, directors and agent harmless from any from any and all losses, damages, expenses, including reasonable attorneys fees, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of the Service, any User Content, your connection to the Service, your violation of these Terms of Service or your violation of any rights of another.

Disclaimer of Warranties

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. SAVVY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

SAVVY MAKES NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS, (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.

Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT SAVVY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF SAVVY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT SHALL SAVVYS TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID SAVVY IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE.

Arbitration

At Wisdom Collective, Inc.s or your election, all disputes, claims, or controversies arising out of or relating to the Terms of Service or the Service that are not resolved by mutual agreement may be resolved by binding arbitration to be conducted before J.A.M.S./Endispute, Inc., or its successor. Unless otherwise agreed by the parties, arbitration will be held in San Francisco, California before a single arbitrator mutually agreed upon by the parties, or if the parties cannot mutually agree, a single arbitrator appointed by J.A.M.S./Endispute, Inc., and will be conducted in accordance with the rules and regulations promulgated by J.A.M.S./Endispute, Inc. unless specifically modified in the Terms of Service. The arbitration must commence within forty-five (45) days of the date on which a written demand for arbitration is filed by either party. The arbitrators decision and award shall be made and delivered within sixty (60) days of the conclusion of the arbitration and within six (6) months of the selection of the arbitrator. The arbitrator will not have the power to award damages in excess of the limitation on actual compensatory, direct damages set forth in the Terms of Service and may not multiply actual damages or award punitive damages or any other damages that are specifically excluded under the Terms of Service, and each party hereby irrevocably waives any claim to such damages. The arbitrator may, in his or her discretion, assess costs and expenses (including the reasonable legal fees and expenses of the prevailing part) against any party to a proceeding. Any party refusing to comply with an order of the arbitrators will be liable for costs and expenses, including attorneys fees, incurred by the other party in enforcing the award. Notwithstanding the foregoing, in the case of temporary or preliminary injunctive relief, any party may proceed in court without prior arbitration for the purpose of avoiding immediate and irreparable harm. The provisions of this arbitration section will be enforceable in any court of competent jurisdiction.

Termination

You agree that Savvy, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Service and remove and discard any content within the Service, for any reason, including, without limitation, for lack of use or if Savvy believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of Service, may be referred to appropriate law enforcement authorities. Savvy may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of this Terms of Service may be effected without prior notice, and acknowledge and agree that Savvy may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that Savvy shall not be liable to you or any third-party for any termination of your access to the Service.

User Disputes

You agree that you are solely responsible for your interactions with any other user in connection with the Service and Savvy will have no liability or responsibility with respect thereto. Savvy reserves the right, but has no obligation, to become involved in any way with disputes between you and any other user of the Service.

General

These Terms of Service constitute the entire agreement between you and Savvy and govern your use of the Service, superseding any prior agreements between you and Savvy with respect to the Service. You also may be subject to additional terms and conditions that may apply when you use affiliate or third-party services, third-party content or third-party software. These Terms of Service shall be governed by the laws of the State of California without regard to its conflict of law provisions. With respect to any disputes or claims not subject to arbitration, as set forth above, you and Savvy agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within San Francisco, California. The failure of Savvy to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties intentions as reflected in the provision, and the other provisions of these Terms of Service remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The section titles in these Terms of Service are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail. The Service may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or links to notices generally on the Service.

Your Privacy

At Savvy, we respect the privacy of our users. For details please see our Privacy Policy. By using the Service, you consent to our collection and use of personal data as outlined therein.

Notice for California Users

Under California Civil Code Section 1789.3, users of the Service from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact us at :

Wisdom Collective Inc., 3435 Cesar Chavez Street, Suite 336, San Francisco CA 94110

Questions? Concerns? Suggestions?

Phew. That was quite a document to read. Were glad you made it all the way through. Let us know your thoughts. We love to hear from you! Please contact us at [email protected] to report any violations of these Terms of Service or to pose any questions regarding this Terms of Service or the Service.

Ready to tell learners about the 1-2-3 discounts you're offering? Our Marketing Specialists have put together an email template and social media posts that you can use to tell learners about booking sessions with you using the exclusive 1-2-3 discounts.

With these materials, it will only take a few minutesto let your existing network know about this great reason to start learning with you!

Email Template

Hi [First Name],

I want to tell you about a new platform I recently joined to teach learners over live one-on-one video chat! Its called Savvy and it makes it super easy for you to learn with its simple scheduling and booking.

As a new learner on Savvy, you can get $10 off your first session, $20 off your second session, and $30 off your third session. This is good for 25 or 55 minute sessions. Contact me for your first exclusive coupon and save!

Heres how Savvy works. You can see the topics I teach, my rates, and availability right on my Savvy page. Select the topic and time you want and in a few clicks, youll be booked for a personal one-on-one video session with me. Joining the session is as easy as clicking a link and you can learn from the convenience of your own home.

Heres the link to my Savvy page: [Insert Savvy Page URL]

Learning is now easier and more affordable than ever. Cant wait to get started with you!

Facebook Posts

You can now book a personal 1:1session with me to learn [Insert Topic] on Savvy! As a new learner, Savvy is giving you $10 off your 1st session, $20 off your 2nd session, and $30 off your 3rd session, contact me to get this exclusive deal! Oh, and sessions happen over live high-quality video chat from anywhere in the world. [Insert Savvy Page URL]

Im teaching how to [Insert Topic] on live one-on-one video chat. Right now, Savvy is giving new learners $10 off their 1st session, $20 off their 2nd session, and $30 off their 3rd session. Booking is super easy and secure. Contact me to get this exclusive offer and start learning! [Insert Savvy Page URL]

Tweets

Want to learn how to [Insert Topic]? I can teach you on live 1:1 video on @savvy_HQ. Get $10 off your 1st session now! [Insert Savvy URL]

Learn how to [Insert Topic] on live 1:1 video chat. Book now and save $60 on your first 3 sessions![Insert Savvy URL] @savvy_HQ

I teach private 1:1 lessons on [Insert Topic] via live video chat! Book now and save $10, $20, and $30[Insert Savvy URL] @savvy_HQ

If you have any questions or need any advice, contact our Marketing Specialists at [email protected]

We take extra measures to keep your paymentinformation completely safe:

For Teachers: you receive payments via PayPal which is a highly secure paymentplatform. You control all settings and the connection to your bank account in your PayPal account settings. All we need to pay you is your email address that is associated with your PayPal account. No bank details needed. That way we're keeping all your information completely secure. You can find more information about PayPals world-class security at https://www.paypal.com/aw/webapps/mpp/paypal-safety-and-security.

For Learners:We use a trusted payment processor called Stripe that keeps your paymentinformation (like your credit or debit card information) completely private and secure. In fact, we don't even have access to your datainour system: your personal information is always securely encrypted and is used safely when you use your cardto book lessons on Savvy. You can findmore information about Stripe's certifiedsecurity standards at https://stripe.com/docs/security/stripe.

You know teachers who would be awesome at teaching one-on-one on Savvy. It's time to tell them about us!

Belowis a short email template to help you tell teachers about how Savvy works.

Email Template

Hi [First Name],

I want to tell you about a new platform I joined to teach learners over live one-on-one video chat! Its called Savvy and it makes it super easy for you to teach learners with its simple scheduling and booking.

As youre an awesome teacher with existing learners, I thought Savvy would be a great platform for you to use to manage all your learners.

You can set up a Savvy profile in a few minutes. On your profile, you can tell learners about topics you teach, your rates, your bio, and even upload a short video so learners get a feel for who you are. You can also add availability to your Savvy profile right from your existing Google calendar. That way, learners can automatically see when you're available and book a lesson with you in a few clicks.

Savvy also handles all payments so you don't have to worry about collecting payments from learners (isn't that great?!). You will automatically receive a payment into your account after each session you teach on Savvy. Right now, as they're a beta product, they're not charging a fee or taking a commission for teaching on Savvy so it's a great time to join.

You can learn more about their features here: https://www.savvy.is/teaching

Let me know if youre interested in joining! They have a teacher referral program so I can let them know that I referred you. :)

The Savvy Team is super helpful so if you have any questions,feel free to reach out to them by clicking on the above link and writing your message in their live chat feature.

Thanks!

Savvy connects your browser directly with the other person's browser for your live video learning session. The speed of your (and the other person's) internet connection has a direct impact on the quality of your Savvy session. A fast internet connection willconnect you smoothly, give you crystal clear audio and high-definition video. However, slow internet speed will cause all sorts of connectivity issues, poor video and audio quality.

Here are the top tips for optimizing your internet speed:

Test your internet speedFind out how fast or slow your connection is and how your bandwidth compares to others. Try sites like http://speedtest.net or http://fast.com Note that your speed might fluctuate - you may have a fast connection at times but experience temporary slowness. Test your connection speeds frequently, especially when you experience slowness.A fastdownload speed (2MB/s or more) means that you will be able to receive data fast enough to see and hear the other side with high quality video and audio. Fast upload speed (2MB/s or more) means that you can broadcast video and audio data fast enough so that the other side can hear and see you with no delay and with high quality. If your or the other user's internet speeds are slow you will experience a reduction in video quality on one or both ends and potentiallyaudio delays or echoing. Very slow connection speeds lead to loss of video or audio (as described here ).Read on to find out how you can improve your internet speed:

Getclose to your routerThe closer you are to your wifi router, the faster the signal will be. Wifi has trouble passing through walls and doors, this will slow you down.

Find a good spot for your routerFor the best signal, your router should be out in the open free from obstructions and walls. Ideally somewhere near the center of the house.

Restart your routerRouters are just like mini computers, and like computers they can sometimes get themselves in a tizzy and need to be restarted for better performance.

Check other devices on your networkIs your housemate currently binge watching every episode of GoT at the same time? If so ask him to stop as you're trying to expand your mind rather than finding out if Jon Snow has died or not, personally I've never watched the show but my guess is they kill him off then bring him back in a dream. Or was that JR?

Any other applications using your networkShut down any other internet enabled apps that you don't need to free up internet bandwidth. If in doubt, try closing down and restarting your browser or (better yet) shut down your machine and reboot (yes, I know!).

Install a wifi repeateror powerline adapter. Those will extend the range of your wifi signal. However, whilethese range extendersboost your wireless signal they relay data to your router which can sometimes actually slow down your connection speed. It's always better to be close to your router or to follow this advice:

Use Ethernet cable instead of wifiTry plugging your computer directly into the router. I see you rolling your eyes: a cable! Trust me, this eliminates all possibility of wifi interference. If the cable connection gives you significant faster internet speed it might be time for a faster wifi router and for placing it in a way to give you a strong wifi signal where you use your computer the most.

Change wireless channelsWireless routers transmit on a channel, if your neighbours devices are all transmitting on this channel it will lead to a slow down of your wifi. Most routers allow you to change the channel to decrease the congestion. See http://www.howtogeek.com/howto/21132/change-your-wi-fi-router-channel-to-optimize-your-wireless-signal/ for a general guide

Check with your internet providerContact your service provider to report slowness and to find out which speeds you should expect based on the plan you are on. In many cases they can upgrade you to higher speeds where available.

Check your hardwareAfter optimizing your internet speed with the ten suggestions above you'll have to take a look at the hardware you are using since that might be limiting you: is your desktop, laptop or mobile device fast enough to handle audio and video streams efficiently? It is always a good idea to close all programs you don't need before a video session. The most effective way is to reboot your device frequently or prior to a call. This will give you the best performance your hardware is capable of.

Savvy Cancellation and Refund Policy

We created Savvy to help more people teach and learn from each other. Were sure you are looking forward to your session with your Savvy Teacher or Learner. But, what happens if you have to cancel or reschedule a booked session? What if the other party doesnt show or something else goes wrong which prevents you from having your session? This document answers these questions.

Full refund up to 24 hours before your session.

Golden Rule

Once a Savvy session is booked, both parties commit, prepare, and make a promise to show up on time. Thanks for treating each other with respect by entering your session on time.

Life happens. If you have to cancel or reschedule a session, contact us immediately at [email protected] at least 24 hours before your session so we can help coordinate.

For Learners

Once you book a session with a Savvy teacher, they commit to coming online and expect to start the session with you on time. You should always avoid being late, canceling or rescheduling sessions.

If you need to cancel or reschedule, let us know at least 24 hours ahead of time

At Savvy, we make it easy for Teachers and Learners to coordinate their schedules. However, your Teacher needs at least a 24 hours notice if you want to change your session. If you cancel less than 24 hours from the scheduled start of the Savvy Session or youdon'tshow up, you will be charged the full session price. Payments for missed sessions are not reusable, refundable, or transferable. You can cancel and reschedule sessions up to 24 hours before your session by contacting us at [email protected].

We Give You a Credit or Refund

If you need to cancel a scheduled session, you have to contact us more than 24 hours before the session starts. We then give you the option to get a full refund of the session price or you can use the full session price as credit you can use to schedule another session on Savvy.

Sessions that are less than 24 hours away are non-refundable let us know before then so we can give you a full refund or credit.

You Wont Be Charged If Your Teacher Cancels

Well contact you in the unlikely event that your Savvy Teacher needs to cancel or reschedule your booked session. Youwon'tget charged if your Teacher cancels. You can use the credit for your canceled session to book another session on Savvy or request a refund (see above).

If your Teacher doesnt show up on time

If your teacher doesnt show up on time for the session, please wait for 10 minutes from the scheduled start time before leaving and considering the session a no-show. The other person may be having technical difficulties or just running late. We send them a reminder before the session and another message right at the session start time to let them know youre waiting online.

If you wait in the video session for at least 10 minutes after the scheduled start time and the teacher never shows up, youwon'tbe charged for the scheduled session.

[email protected] 100% Satisfaction Guarantee

Weve built Savvy to be inspiring, satisfying and effective for our Learners and Teachers alike. Our Teachers are vetted by the community. We are using the latest peer-to-peer video technology for high quality learning sessions. Should you ever be disappointed with the quality of teaching or encounter unexpected technical issues, wed love to hear from you so we can help resolve the issue or give you a partial or full refund or credit toward your next Savvy session.

For Teachers

Once a learner books time with you, they commit to coming online and expect to start the session with you on time. You should always avoid being late, canceling or rescheduling sessions in order to maintain your online reputation.

If you need to cancel or reschedule, let us know at least 24 hours ahead of time

You can cancel sessions up to 24 hours before the session start by contacting us at [email protected]. Well let your learner know that youcan'tmake the original time and will encourage them to schedule another time that matches your availability. For that, it is crucial that your linked calendar is current so we can show your next available times on Savvy. Youwon'tget paid if you cancel sessions.

You Will Get Paid If Your Learner Cancels Less Than 24 Hours Before The Session

If your learner cancels a booked and paid session with less than 24 hours notice before the session start, you will receive payment for the session.

If your Learner doesnt show up on time

If your learner doesnt enter the session on time, please wait for at least 10 minutes from the scheduled start time before leaving and considering the session a no-show. The other person may be having technical difficulties or just running late. We send them a reminder before the session and another message right at the session start time to let them know youre waiting online.

If you wait 10 minutes after the scheduled start time and the learner never shows up, the session is considered held and you will receive payment.

You Can Contact Us Anytime

Were here to help. Send us an email at .

If you've connected your Google calendar with Savvy and the availability you're marking is not showing up on your Savvy profile,its most likely because the new availability you created wasnt saved under your Savvy Appointments calendar. When you create a new event in your Google calendar, make sure you save it under Savvy Appointments so Savvy picks up the information and automatically updates your Savvy profile with the availability.

Watch thevideo below to see howto mark availability in your Google calendar.

In a few simple clicks, you can remove Savvy completely from your Google account. Watch the short video below we created to show you how to do this.

We've madea short video to show you how to disconnect and reconnect your Google calendar! Follow the step by step instructions in the video below.

Marking your availability is super easy to do! Follow the simple step by step instructions inthe video below to mark availability on your Savvy page.

Back to Savvy Homepage

We are here:

3435 CESAR CHAVEZ ("Army") ST. Studio #336, San Francisco, CA 94110

in the "Old Sears Building" on the corner of Valencia Street.The entrance to the building is behind the Print Shop:

DOOR: On the keypad, look up "Savvy" or press 071 to be buzzed in; We're on the 3rd floor in Suite 336. TRANSIT: 24th Street BART and the J Muni stop are 3 blocks from us. Bus lines 27, 36 and 49. PARKING: Consider riding your bike, taking public transit or a shared ride. There are few one hour parking spaces next to the print shop. All other spots are reserved and will result in towing. There is ample metered street parking.

It's time to let learners know about your Savvy profile! Savvy's Marketing Specialists are excited to help you make it super easy to get the word out on your Savvy page. We've put together an email template and sample social media posts to help you get discovered.

With these marketing materials ready to go, it will take you a minute or less to share your Savvy page with learners!

Email Template

Hi [First Name],

I want to tell you about a new platform I just joined to teach learners over live one-on-one video chat! Its called Savvy and it makes it super easy for you to learn with its simple scheduling and booking.

Heres how it works. You can see the topics I teach, my rates, and availability right on my Savvy page. Select the topic and time you want and in a few clicks, youll be booked for a personal one-on-one video session with me. Joining the session is as easy as clicking a link and you can learn from the convenience of your own home.

Heres the link to my Savvy page: [Insert Savvy Page URL]

If youdon'tsee any availability, just click Request a time and well find a time that works for you. Oh, and you can also send me any questions by messaging me directly on my Savvy page.

Learning is now easier than ever. Cant wait to get started with you!

Facebook Posts

You can now book a personal one-on-one session with me to learn [Insert Topic] on Savvy! Sessions happen over live high-quality video chat from anywhere in the world. Just pick the time that works for you and youll be on your way to learning, its never been easier! [Insert Savvy Page URL]

Im teaching how to [Insert Topic] on live one-on-one video chat. Have a personalized learning experience from the comfort of your own home. Booking is super easy and secure. See my availability and select the time that works for you. Cant wait to get started with you![Insert Savvy Page URL]

Tweets

Want to learn how to [Insert Topic]? I can teach you via live one-on-one video on @savvy_HQ. Starting learning today [Insert Savvy URL]

I teach private 1:1 lessons on [Insert Topic] via live video chat! Just pick the time that works for you [Insert Savvy URL] @savvy_HQ

Learn how to [Insert Topic] on live one-on-one video chat anywhere in the world. Get started today! [Insert Savvy URL] @savvy_HQ

If you have any questions or need any advice, contact our Marketing Specialists at [email protected]

Savvy connects your browser directly with the other person'sbrowser. Here is what you can do if youcan't hear or see the other person or if they can't hear or see you:

Restart your browserIt is possible that your audio or video is blocked by an app that is open in another browser tab. Shut down your browser, restart, and click on the Savvy video link to join your session again. This resolves most issues.

Ask the other person to restart their browserChances are that the other person's browser or computer is causing the issue. Use the chat window to ask them to close and restart their browser and to join the session again by clicking on the Savvy video link after restarting.

Close other appsPrograms like Skype may hold on to your microphone or audio devices so your browser can't access them. Close all programs you don't need before joining your Savvy session.

Restart your computerYes, that's a big ask. But sometimes it is necessary. And it resolves 99% of all "can't hear you / can't see you" problems.

Ask the other person to restart their computerTurning their computer off entirely and starting it again will make sure that no other programs are blocking their video or audio.

If none of these resolve your issue and you still have trouble with getting a proper video or audio connection, here are some bonus tips:

Check internet speedYour or the other person's internet speed may be too slow to send or receive video or audio data. Make sure that both yourinternet connections arestable and fast enough. HERE are some valuable tips for testing and optimizing your internet speed (remember that it could be the other side that's slow and causing the issue).

Check HardwareMake sure your microphone is unmuted, your local volume is up, external webcams or microphones are properly connected and plugged in. Unplug headphones, check your volume settings again.

Troubleshoot AudioIf you can't hear the other side of they can't hear you, check out the audio indicators under your and the other person's video while you are in the session: make sure that both sides make some noise and check out the thin colored bars:LOCAL Audio: When you speak, you should see a colored audio indicator under your video in the lower left corner. If you don't see the indicator moving while you speak, then your system is the reason why the other side can't hear you. Check allsuggestions above (e.g. restart your browser or reboot your computer) to fix the problem on your end.REMOTE Audio:When the person on the other side speaks you should see a colored audio indicator under their video (shown as a thin line on the bottom of your browser window, underneath the big video). If you don't see the indicator moving while the other person speaks, then their system is causing the issue. Ask them to follow steps 1 - 5 above, particularly to restart their browser or reboot their computer to fix the problem on their end.

We created Savvy to help more people teach and learn from each other. Were sure youre excited to win our Sweepstakes.In case you have any questions, this document outlines the general rules and guidelines for the Sweepstakes.

Eligibility: The Sweepstakes is open only to those who sign up at the online sweepstakes pages. If you are under 13 years of age, you are not authorized to use theService, with or without registering. Wisdom Collective, Inc. (Wisdom Collective, we, us, our, Savvy) provides its services to you through its website located at http://savvy.is (Site, Website, Savvy), mobile applications and related services (collectively, such services, including any new features and applications, and the Site, the Service(s)). In addition, if you are under 18 years old, you may use the Service, with or without registering, only with the approval of your parent or guardian. The Sweepstakes is only open to legal residents of countries that allow sweepstakes and is void where prohibited by law. The Sweepstakes is subject to all applicable federal, state and local laws and regulations.

Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of Savvy, as final and binding as it relates to the content. Wisdom Collective, Inc. (Wisdom Collective, we, us, our, Savvy) provides its services to you through its website located at http://savvy.is (Site, Website, Savvy), mobile applications and related services (collectively, such services, including any new features and applications, and the Site, the Service(s)). The Sweepstakes is subject to all applicable federal, state and local laws.

Sweepstakes Period: Entries will be accepted online starting on or about February 8, 2016 and ending February 22, 2016. All online entries must be received by February 22, 2016 at 11:59PM PST.

How to Enter: The Sweepstakes must be entered by submitting an entry using the online form provided on the Sweepstakes sites. (Website, Site) is operated by Wisdom Collective, Inc. The entry must fulfill all sweepstakes requirements, as specified, to be eligible to win a prize. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Savvy. You may enter only once and you must fill in the information requested. You may not enter more times than indicated by using multiple email addresses, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of Savvy.

Prizes: Winners will receive a free one-on-one video session with a Savvy Teacher (value ranging from $90-$150 and dependant on the Teachers hourly rate). Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by the Sponsor. No cash or other prize substitution permitted except at Sponsor's discretion. The prize is nontransferable. Any and all prize related expenses, including without limitation any and all federal, state, and/or local taxes shall be the sole responsibility of the winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for Savvy to use winner's name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.

Odds: The odds of winning depend on the number of eligible entries received. In addition, Participants may increase their chances of winning by sharing the Sweepstakes on Facebook and Twitter.

Winner selection and notification: Winners of the Sweepstakes will be selected in a random drawing under the supervision of the Sponsor. Winners will be notified via email to the email address they entered the Sweepstakes with within five (5) days following the winner selection. Savvy shall have no liability for a winner's failure to receive notices due to winners' spam, junk e-mail or other security settings or for winners' provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within 15 days from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, prize may be forfeited and an alternate winner selected.

The receipt by winner of the prize offered in this Sweepstakes is conditioned upon compliance with any and all federal and state laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY ANY WINNER (AT SPONSOR'S SOLE DISCRETION) WILL RESULT IN SUCH WINNER'S DISQUALIFICATION AS WINNER OF THE SWEEPSTAKES AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.

Rights Granted by you: By entering this content you understand that Savvy, anyone acting on behalf of Savvy, or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the World, your entry, including, without limitation, the entry and winner's name, portrait, picture, voice, likeness, image or statements about the Sweepstakes, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any further compensation.

Terms: Savvy reserves the right, in its sole discretion to cancel, terminate, modify or suspend the Sweepstakes should (in its sole discretion) a virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Sweepstakes. In such case, Savvy may select the recipients from all eligible entries received prior to and/or after (if appropriate) the action taken by Savvy. Savvy reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Sweepstakes or website or violates these Terms & Conditions.

Savvy has the right, in its sole discretion, to maintain the integrity of the Sweepstakes, to void votes for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by sweepstakes rules; or the use of bots, macros or scripts or other technical means for entering.

Any attempt by an entrant to deliberately damage any web site or undermine the legitimate operation of the sweepstakes may be a violation of criminal and civil laws and should such an attempt be made, Savvy reserves the right to seek damages from any such person to the fullest extent permitted by law.By entering the Sweepstakes you agree to receive email newsletters periodically from Savvy. You can opt-out of receiving this communication at any time by clicking the unsubscribe link in the newsletter.

Limitation of Liability: By entering you agree to release and hold harmless Savvy and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant's participation in the sweepstakes and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries.

Disputes: THIS SWEEPSTAKES IS GOVERNED BY THE LAWS OF THE UNITED STATES OF AMERICA AND CALIFORNIA, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Sweepstakes, participant agrees that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with this Sweepstakes, shall be resolved individually, without resort to any form of class action, exclusively before a court located in California having jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys' fees, other than participant's actual out-of-pocket expenses (i.e. costs associated with entering this Sweepstakes), and participant further waives all rights to have damages multiplied or increased.

Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the Savvy Web Site. To read the Privacy Policy, click here.

Sponsor: The Sponsor of the Sweepstakes is Savvy. Savvy.is is operated by Wisdom Collective, Inc. 3435 CESAR CHAVEZ ("Army") ST. Studio #336, San Francisco, 94110

How you can contact us

Please feel free to contact us if you have any questions about the Sweepstakes or Savvys Privacy Policy. You may contact us as follows: [email protected]

Wisdom Collective, Inc. dba Savvy - Privacy Policy

Last revised: August 18, 2015

Your Privacy Is Very Important to Us

Welcome to Savvy! Savvy.is (Website, Site) is operated by Wisdom Collective, Inc. (Savvy, we, us and/or our) and has been created to provide information about our company and its Servicesto our users (you, your). This Privacy Policy sets forth Savvys policy with respect to information including personally identifiable data (Personal Data) and other information that is collected from Site visitors and users of the Services. We want to make your experience rewarding and enjoyable, and we want you to use Savvy.is and all of our services with complete confidence. We have created this Privacy Policy to demonstrate our commitment to privacy and security and supplement our Terms of Service.

About This Document

This Privacy Policy describes how we collect information from users of our Website, those who use our products and services (the Services) but do not have accounts ("Visitors"), and those who register and use our Services ("Members"). It describes what we do with the information we collect, and the choices Visitors and Members have concerning the collection and use of such information.

Information We Collect

When you interact with us through the Site or the Services, we may collect Personal Data and other information from you, as further described below:

Personal Data That You Provide Through the Site: We collect Personal Data from you when you voluntarily provide such information such as when you register for access to the Services (for example, name, email address, and payment information), use certain Services, contact us with inquiries or respond to one of our surveys. Wherever Savvy collects Personal Data we make an effort to provide a link to this Privacy Policy.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Savvy and the authorized third parties referred to herein located in the United States.

Non-Identifiable or Aggregated Data: When you interact with Savvy through the Site or Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Savvy may store such information itself or such information may be included in databases owned and maintained by Savvy affiliates, agents or service providers. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors' Internet service providers, and how our users use and interact with the Savvy Service. Also, in an ongoing effort to better understand and serve the users of the Services, Savvy often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis. Savvy may share this non-identifiable and aggregate data with its affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify you personally. Savvy may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

In operating this Site, we may also use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyze Site usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a help section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Sites features.

Location Information: Our Service may collect and use your location information (for example, by using the GPS on your mobile device) to provide certain functionality of our Service. If you choose to enable our location features, your location information may be publicly displayed within the Service. Please keep in mind that other users can see this information about you, and they may use it or disclose it to other individuals or entities outside of our control and without your knowledge. Your location information may be subject to abuse, misuse, and monitoring by others, so please be careful if you choose to enable location functionality. We may also use your location information in an aggregate way, as described above in the Aggregated Personal Data section.

Google Analytics and Segment: We may allow third party service providers to use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of the Services. For example, we use Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Service. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/. Simiarly, we use Segment, a hub to collect customer analytics data for improving the user experience. For more information on Segments privacy practices, go to https://segment.com/docs/legal/privacy/

How We Might Use Your Personal Data and Other Information

Savvy uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services.

Savvy and its subsidiaries and affiliates (the Related Companies) may also use your Personal Data and other personally non-identifiable information collected through the Site to help us improve the content and functionality of the Site, to better understand our users and to improve the Services. Savvy and its Related Companies may use this information to communicate with you regarding the Services or to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to "opt-out" of receiving future marketing communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below. Note however that as user of the Service you cannot opt-out of some administrative communications that are reasonably necessary to the Service, such as billing or service notifications.

If Savvy intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

Keeping You Safe: Disclosure of Your Personal Data and Other Information

Savvy is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

Business Transfers And Change of Ownership

As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

Related Companies

We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy.

Agents, Consultants and Related Third Parties

Savvy, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

Legal Requirements

Savvy may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Savvy, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.

Your Choices

You can use the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.

Exclusions

This Privacy Policy does not apply to any Personal Data collected by Savvy other than Personal Data collected through the Site or Services. This Privacy Policy shall not apply to any unsolicited information you provide to Savvy through this Site or through any other means. This includes, but is not limited to, information posted to any public areas of the Site, such as bulletin boards (collectively, Public Areas), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, Unsolicited Information). All Unsolicited Information shall be deemed to be non-confidential and Savvy shall be free to reproduce, use, disclose, distribute and exploit such Unsolicited Information without limitation or attribution.

How We Protect Children

Savvy does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Site. We encourage parents and legal guardians to monitor their childrens Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on this Site without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Savvy through this Site, please contact us, and we will endeavor to delete that information from our databases.

Links to Other Web Sites

This Privacy Policy applies only to the Site. This Site may contain links to other web sites not operated or controlled by Savvy (the Third Party Sites). The policies and procedures we described here do not apply to the Third Party Sites. The links from this Site do not imply that Savvy endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Integrating Third Party Services within the Services: The Service may allow you to enable various online third party services, such as social media and networking services (Integrated Services). By directly integrating these services, we make your online experiences richer and more personalized. To take advantage of this feature, we may ask you to provide us your username and password for the relevant Integrated Service. By enabling or logging in via such Integrated Services, you are allowing us to pass your log-in information to these service providers for this purpose. When you add an Integrated Services account to the Service or log into the Service using your Integrated Services account, we will collect your login information and other relevant information necessary to enable the Service to access that Integrated Service and your data contained within that Integrated Service. As part of such integration, the Integrated Service will provide us with access to certain information that you have provided to such Integrated Service, and we will use, store and disclose such information in accordance with this Privacy Policy. However, please remember that the manner in which Integrated Services use, store and disclose your information is governed by the policies of such third parties, and Savvy shall have no liability or responsibility for the privacy practices or other actions of any Integrated Services that may be enabled within the Service.

We Protect Your Personal Data

Savvy takes reasonable steps to protect the Personal Data provided via the Site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet, email or other electronic transmission is ever fully secure or error free, so you should take special care in deciding what information you send to us in this way.

Other Terms and Conditions

Your access to and use of this Site and the Services is subject to the Terms of Service.

Your Credit Card Information Is Secure

We are committed to handling your customer information with high standards of information security. Your credit card information is stored only in encrypted form and processed using a secured order server with Secure Socket Layer (SSL) technology. We restrict access to your personally identifiable information only to employees with proper clearance who need to know that information in order to provide products or services to you. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.

Our Credit Card Fraud Policy

In the unlikely event that you experience unauthorized use of your credit card, promptly report the fraudulent activity to your credit card company. Under the Fair Credit Billing Act, you are only liable for the first $50 of the fraudulent charges. Please check with your credit card company to verify specific terms and conditions.

We may change our Privacy Policy from time to time

The Site and our business may change from time to time. As a result, at times it may be necessary for Savvy to make changes to this Privacy Policy. Savvy reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

It is important that you update your information

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How you can contact us

Please also feel free to contact us if you have any questions about Savvys Privacy Policy or the information practices of this Site. You may contact us as follows: [email protected]

Terms of Service

After a great Private Beta we just released a new Savvy version.And, tomake it extra, extra special wecall ita "PUBLICBeta" because that's what the cool kids use these days. You are likely one of them - why else would you be reading our Release Notes? We're not going to quote Urban Dictionary's definition of "Beta" here but instead tell you about the awesomeness we just added to Savvy: From "a" like "automated timezone setting"to "z" like - uhm - Gift Cardz:)

NEW FEATURESWe've received a lot of amazing feedback from our teachers and learners about the Private Beta. They loved all the new features and improved stability in our Private Beta. And because they love us as much as we love them, they gave us the gift of many, many more awesome requirements. We've worked tirelessly, bribed our office squirrels to work overtime and fed our engineers with energy drinks and pie to make the magic happen. Here's a list of all the awesomeness we've just released in the Savvy Public Beta:

New Homepage Makes It Easy To Discover Savvy Teachers

The all new Savvy homepage now allows interested teachers to join easily and helps interested teachers connect with the best teachers:

Home is where the heart is. Weredesigned our online home for Public Beta to make it look much nicer and to give visitorsa better idea of what the Savvy experience is like for teachers and their learners. We make it super easy for interested teachers to sign up for our Beta - oh, and we send them a super nice welcome email. Love, Team Savvy

Teachers can sign up directly from the Savvy homepage by clicking "Teach" and "Get started"

Learners can now find the best teacher for the topics they are interested in. Our new browse feature allows discovery by categories and based on specific requirements like expertise level, style

Learners can find teachers based on their preferred session time (matching teacher availability)

We have an updated logo and our new homepage usesan updated color scheme and visual design

User Messaging, Savvy Teacher Page and Profile CreationSavvy teachers now get guidance onsetting up their own Savvy pages, upload and edit their video and photo and updatetheir teacher profile:

Messaging: interested or current learners can now easily message teachers right from their Savvy page. The communication protects the learner's and teacher's privacy.

Teacher Profile: pages now look awesome when shared on Facebook and Twitter

Topic Pages: Now every topic you teach is clickable on your Savvy page and has its own landing page. For easy sharing and for targeted outreach, especially for teachers who offer a range of different topics

Free Sessions: We can now addressspecial requests to set certain topics to a $0 price - e.g. for free introduction sessions teachers want to offer.

In-person teaching: we now allow teachers to mark whether they teach a session online via live video or in person (incl. address and map details included in the reminder emails to the learner)

Teacher Profile: to make their Savvy page look more beautiful and attractive to learners: when teachers don't yet have a video uploaded their Savvy page now shows a larger version of their profile picture as a nicer placeholder

Profile Creation Wizard: the updated savvy.is/teaching wizard guides new users to creating their Savvy page and connecting their calendar in under 4 minutes.

Teacher Profile: Video auto-plays muted, on click it unmutes and restarts

Teacher Profile: we've improved the image and video uploader

Teacher profiles: you can now copy text from the page to paste it somewhere else, e.g. for copying topic text

Real-time Calendar Updates

We love when things are fast. We just made calendar synchronization so fast we call it "real time". When you mark a slot as available on your Google Calendar or edit an existing slot it nowtakes no more than a few seconds to reflectyour new availability on your Savvy Page. So use that shiny smart device of yours to touch and tap and flick around your calendar so your learners see instantly when they can book time with you. Sweet.

User Dashboard

In the Private Beta weadded a new control panel and we made it smarter in our latest version:

Dashboard improvements: teachers can see past and upcoming sessions and manage their learners easily. Learners can see their teachers, past and upcoming sessions, details of their goals, and easy access to rebook a session for a weekly occurrence.

Easy Booking and Rebooking for Weekly Sessions

Rebook: it is now possible to book weekly sessions with a teacher with just one click. For a series of sessions the learner only pays for the first session at booking time and gets notified and charged for future sessions 48 hours prior to the respective start time.

Booking: learners can now book sessions 12 weeks into the future, based on the teacher's availability

Booking: learners can easily explore a teacher's availability bynavigatingto next and previous weeks

Booking page now has a progress indicator so the learner gets a visual feedback while the payment is processed.

Booking confirmation: we now separate email threads for every booking confirmation email (before they all got clustered by Gmail into one thread, regardless of the learner). This makes learner management easier.

Booking flow: clicking on the teacher image now takes the learner back to the profile page for easy navigation

Booking buffer: by default teachers can be booked for sessions that are at least 12 hours in the future. We can reduce this buffer to 1 hour for each teacher individually upon request

Booking a free sessions now doesn't require the learner to add a credit card anymore

Cancel Session: we added afeature to allow teacher and learner to cancel sessions easily when needed. For now cancellations are email based. We're working on an integrated solution. Our Cancellation Policy is here, btw. Thanks for asking.

Gift Cards and Discounts

Gift Cards: anyone can now gift a Savvy session by purchasing a gift card right from the teacher's Savvy page. Teacher and Buyer receive confirmation emails. Gift cards can be downloaded, printed, or sent directly to the recipient.

Discount Codes / Coupons: we can generate coupons / discount codes as per a teacher's request for a fixed amount off (e.g. $20 off for one session) or a percentage off (e.g. 50% off your next booking). Coupons can be configured to be limited to a specific learner, a specific teacher, for a specific timeframe and with an expiration date or maximal number of uses. Discount codes can also be applied for rebooking / booking a series of sessions.

Video Session Improvements

Video Session: created browser-specific guides to get ready for a video session. Providing better guidance for Safari plug-in installation.

Video Chat: learner and teacher now see an on-screen reminder 5 minutes before their session ends and non-dismissable on-screen message when they are past their booked session time (helping teachers to stay within the scheduled time)

Video chat: detecting connectivity problems, audio and video issues, manage poor video and audio quality and guide userson fixing those

Video chat: the text chat is now smarter: it recognizes web links and you can minimize it to move it out of the waywhen it's not needed.

Video Session: user can close the session from a link in the header

Session goals show in the top bar of the video session and can be updated by the teacher and learner

Usability Improvements

Automatictimezone setting: teachers and learners get their time zones set automatically. Session times always show in local time in the user interface and in all confirmation and notification emails

The Savvy navigation bar now shows details of the user when signed in and makes it easy to access profile management, account settings and the learner / teacher dashboard.

Security and Payment

Reset Password: we made it even easier and safer for all users to reset a forgotten password

Booking and Payment: we now show more detailed messages when something goes wrong while processing a learner's card

Technical Improvement

Many (many!) technical improvements "under the hood" to make our platform faster and even more robust in all popular web and mobile browsers.

We moved our tech to a highly scalable framework that keeps pace with our rapid feature development and user growth while keeping the app very responsive and easy to use.

Oh, and we updated our with the rules for the new gift card / discount code feature and including details about our secure payment provider.

FIXED ISSUES

Some call them "bugs" and give them exoticnames like "#91964576". We don't name them as we don't want to get too attached. Instead, we get rid of them pronto. Here are the ones that are no longer bothering us:

Teacher Profile: Editing the title starts playing the video

My Profile and My Account: layout broken on iOS

Some very large profile image file sizes make profile pages slow to load

Scrolling a form on iOS and Android sometimes reveals hidden content

Incorrect plural form on the rebooking page

HTML code showing in the UI when booking a session

Mobile layout issues with input field spacing

Audioissue: teacher hears an echo of their own voice

Video chat: learner and teacher online but aren't getting connected

Video chat: Mic gets muted if the user had used Skype before the session

Beta signup form: button layout issue on Firefox

"You are already signed in" warning

My Topic partially cut off for long descriptions

Safari: profile pages and side page can be scrolled sideways

Video upload: need to set time limit to 10 minutes

Video Chat: Android mobile chat is covered by the self-view video

Booking on iOS: can't proceed to the payment screen

Video Chat layout issues on Windows Internet Explorer

Video Chat layout issues on Windows Edge Browser

Don't show days when teacher only has 30 minute slots available to learners who intend to book a full hour session

Savvy ignores Google Calendar event with a specific color (weird, I know, but that did actually happen)

Top bar stays open too often - make sure it moves out when mouse pointer isn't near the top of the session window

Sync problem with all-day availability

iOS homepage layout skewed on iPhone and iOS

Some teachers didn't receive email confirmations for booked sessions (temporary issue with email job queue)

Teacher Profile: Google Calendar shows as "linked to Savvy" even though all app permissions got removed and the calendar got deleted

Name and Title overlap in profile editing

Clicking on Payment edit icon causes JS error

Catch all card declined errors

Safari browser: self-video is too small

Gift cards: "Review Gift" button should show a warning message if there is no valid TO: email address

Validate gift card / code before confirming the booking

Don't offer to use Gift Cards for FREE sessions

Pre-fill from: and email fields when the gift buyer is signed in to Savvy

Gift Card Purchase: preserve values even if user uses browser "back" button to navigate between pages

Gift Card Preview is hard to close

Gift Card Layout: footer is not visible, layout is off on iPhone 6s

Gift Card Layout: layout is off on iOS in landscape mode (iPhone, iPad)

Gift Card: not rendering special characters

Gift Card: applied gift card amount isn't updating if user switches to a different session length

Gift Card: can't "unapply" gift card before booking

Gift Card booking: confirmation email shows total gift card value instead of redeemed value for the respective booking

For anonymous gift card buyers (not signed in) the Credit Card submit button should say "Enter" (instead of "Save")

Gift Card: server error when user is not signed in

Gift Card: need to show credit card typ on gift payment page

Gift Card: make CC number, expiry and CVV fields smarter

Gift Card: buyers should be able to use "back" button to navigate to the previous page without losing context and data

Gift Cards: remove "Apply" and "Cancel" buttons on the purchase confirmation screen (those were from the *booking* flow)

Gift Cards: "Get another gift" link is broken

Gift Cards: make code more user friendly by making it up of the user's name

Gift Cards: show a message when the card has no balance left or is expired

Gift Cards: post-session email says teacher gets paid but that isn't true if a gift card was used

Teacher Profile: Windows Internet Explorer shows footer on the top

Add new maintenance and error pages: in the unlikely event of a server downtime or critical error users will now see a more useful message.

Confirmation email times are off (timezone issue)

More user-friendly error message with helpful and actionable guidance

Security: only logged-in users can see their own appointments

Replace payment iFrame for increased compatibility and reliability

Fix multi-timezone isssue with multiple session bookings (rebook) - taking different DST dates into account across different regions

Video Chat: Error message shows "microphone isn't connected" when really the user didn't allow their browser to use their *cam*

Booking with gift card or coupon: user can book a session without entering a credit card if their

Polish: available sessions for rebook spill over beyond their fields

Beta signup skips profile creation wizard

Signing in shows confirmation of payment method (iFrame issue - solved by removing iFrame altogether)

Applied discount not showing in booking confirmation email

iPhone booking confirmation screen clips confirmation button

Vertical spacing on free session confirmation screen

Footer moves up when resetting password

Confirm button not showing

"Apply Discount Code" makes no sense for $0 sessions

Only allow one username per email address

Daily Calendar Refresh: cleanup task to remove dead events

Usernames: remove filler words

Auto-generate unique usernames

Show message if a user tries to create an account with an email address that already exists in our system

Booking flow: show the "proceed" button only when all selections were made (prevent users from skipping)

Endless spinner when applying discount code (add timeout)

Invalidate reset password token on first use. Detect outdatedpassword reset link and guide user

Gift cards: don't ask redeemer for their credit card if the gift card covers the total session price

On payment screen show "complete" button as inactive until payment info is entered completely (currently it is invisible until all info is entered)

Reserved bookings are added to the teacher's Google calendar twice.

Timezone is not being updated unless user quits browser (this affects users who keep their Savvy booking sessionopen while traveling across timezones)

Hitting "back" from confirmation screen breaks layout

Booking: harmonize visual design of buttons

Harmonize terminology: "Sign in" (instead of "Log in")

"Cancel Session" isn't showing for sessions that start in less than 24 hours

Teacher Profile: Savvy page title should show the name of the teacher e.g. "Learn from Molly Mahoney"

Video Chat: when learner enters trailing blanks to their name the video session link (constructed from the teacher and learner name) becomes invalid.

KNOWN ISSUES

Whoa, there are still somefeatures that aren't quite working the way they should. And that's a nice way of saying "we know there are some bugs we haven't completely fixed yet". There, we said it. Most of these have simple workarounds (see below). But, we totally get that they can be prettyannoying, so we're working hard on getting these fixed:

Video chat not working inold versions of Firefox, Safari and Chrome

Update your browser to the latest version to avoid incompatibilities

Switch on your browser's auto-update feature so you always use the latest and greatest.

Video chat: microphone not working

The other person can't hear you at all while you can hearthem well. Check your audio settings: is your built-in or external microphone connected, unmuted? Does your microphone work in other apps?

In some cases restarting your computer may be necessary to unlock your microphone and webcam.

Video chat: in some browsers, temporary slowness of the internet connection can cause echo cancellation to fail.

reload the browser tab or windowthe active video chat is in

use headphones to avoid speaker/mic echo

Video chat: video freezes to a still image for one of the two parties

reload the browser tab or windowthe active video chat is in

Teacher calendar: Google calendar contains the Savvy video link but also adds a Google Hangout video chat link, which can be confusing

That's a user-specific setting in your Google calendar settings: when active, Google calendar will auto-add a Hangout link to every appointment you create. You can either ignore the Google Hangout video link and just click on the Savvy video link inside the appointment, OR switch change your settingin GCal Settings (scroll down)Automatically add videocalls to events I create [x] No. All done.

Chat History: text chats between teacher and learner get lost when reloading the page and when ending the session

We're working on preserving all chat messages. In the future we will offer the option to receive a transcript of chat messages foreach session.

Video upload and processing is slow

We're looking into options fora faster video upload and processing

Were excited to help you spread the gift of learning this holiday season! You already know a lot of folks who would love to gift a session with you to someone they know, or recommend you to a friend. People are always looking for easy ways to give meaningful gifts.

We've created simple, ready-to-use materials to get folks buying gift sessions with you. Weve researched the best times to send emails and post to social media, paying attention to the top online spending days leading up to Christmas. To help you get the word out, weve created templates for emails and social media posts that you can use right away or customize to your voice.

Using this toolkit, it will only take you 10-15 minutes a week to send out emails and post to social media promoting gift sessions with you.Tap into the network you already have by sending a few emails (to current and former students, friends and family, and anyone else who knows you teach) and posting on your social media (like Facebook, Twitter, LinkedIn, Instagram etc).

Here is a quick 3 step marketing plan (you can always add more to it):

view the Marketing Toolkit as a Google Doc

Download ready to use emails and social media posts in your Marketing Toolkit below or.

Feel free to reach out to one of our marketing specialists at [email protected] if you need help or advice!

Savvy Alpha - July 28, 2015

Doesn't alphasound pretty cool: alpha particle, alpha dog, alphabet, alfalfa. We learned so much from our early users that we did a little happy danceandthen squeezed many new, cool, important features into one impressive release. Here is the list, from "a" like auto-play to "z" like - uhm - time zone:

NEW FEATURES

Auto-play video in profiles

Sign in to Savvy:We keep you secure. You can now sign in to your profile or manage your account settings by signing in to your Savvy account with your email and password

User remains signed in for 90 days: no need to sign in to your Savvy account for a while once you are authenticated. That makes accessing your account or joining a video session a one-click action. Sweet!

For improved security, we request users tore-authenticate with their passwordwhen they try tochange sensitive account settings such as payment and payout details

Password Reset feature: happens to all of us. You can totally recall the password you used for your hotmail account 5 years ago, but you just can't get back into Savvy. Sucks. When you are done trying, justrequest a new one by clicking "Forgot password". And, voil - a reset link gets delivered to your email inbox.

Create and edit topics for your teacher profile

Format options for topic text: bullets help structure topic descriptions

Teachers can link their Google Calendar to their Savvy profile

Booked sessions show as "BOOKED" in teacher's Google Calendar and contain name of the learner, session goal, video link

Pre-select 25 min and 55 min slots as default

Record profile video: right from your browser. Are you ready for your closeup?

Upload profile video: publishyour favorite intro-video to your Savvy profile, right from your smartphone or Mac/PC.

View as Learner: see what your learners see when they view your Savvy profile. Amazing.

For Learners: ability to securely enter and change payment method

For Teachers: ability to securely enter and change payout method

Switch to automatic secure payment processing: we are using Stripe to handle all payments in a certified secure, fast and automated way.

Session price setting: $10 - $9999 (or equivalent in international currency)

Detect valid bank routing and account numbers

Chat auto-expands when the other party sends a message

Chat turns web addresses into clickable links automatically: pretty useful when exchanging web addresses and links to shared docs during a Savvy learning session

Users can disconnect from video chat by clicking the "hang up" icon: even the best sessions have to come to an end. But there is always the next session to look forward to.

Sessions shouldn't be booked less than 12 hours ahead of time: adding a buffer to avoid unexpected last-second bookings and to give both sides enough time to prepare for their session.

Send email confirmation to teacherand learner for booked session

Send email reminder to teacherand learner 15 minutes before session start

Send email to teacherand learneronce session is completed

Video chat: graceful handling of low-bandwidth situation

Session-specific video rooms: only the signed-in teacher and learner can enter the Savvy video session.

Make Session Goal editable: at the beginning of each session, teacher and learner can see the session goal. A click allows toedit and save the revised goal

We updated ourTerms of Service, Privacy Policy, and Cancellation Policy pages and linked them to savvy.is

International time zone support: oh man, we are all so international. When a teacher connects with a learner in a different part of the planet, we take care of showing them the right times in their local time zone - automagically - in booking, calendar and all email communication, notifications and reminders.

FIXED ISSUES

Some call them "bugs" and give them exoticnames like "#91964576". We don't name them as we don't want to get too attached. Instead, we get rid of them pronto. Here are the ones that are no longer bothering us:

Scheduling: takes session length into consideration

Scheduling: last half hour of availability isn't showing

Video upload: limit file size and type

Video upload and creation has to be supportedon mobile devices

Newly connected calendar not populating Savvy availability

User can skip session length selection and end up booking a 0 min slot

Edit profile: newly uploaded image not showing

Profile video should pause when user starts to edit their title

Security: disablebrowser feature to auto-fill password to prevent unauthorized edits

Changing user name not updating instantly

Account setup: eMail should check for correct format

Various layout issues on Safari for desktop and iOS

Video upload: current video plays while uploading or recording

Mobile video recording: portrait format videos turn out too large on profile page

Mobile web: touch targets are too small to hit easily on mobile devices

Account Settings and Profile Management: input validation for all fields and meaningful user guidancewhen fields are empty

Uploaded Profile images get squished (should be cropped)

Profile picture upload should verify file formats

Switching from "View as Learner" back to Teacher view should automatically switch back into edit mode

Multiple browser support: harmonize layout and features across majormobile and web browsers on all popular devices

Teacher calendar: entries include learner name in title and body, session length and link to video

Available times show out of sequence

times that have already passed show as available on Savvy

Make video chat responsive for Android Chrome

Disable "save as" for profile videos

Video chat link in Google calendar contained zero width unicode character which isn't visible but changes the web address, resulting in learner and teacher missing each other if the learner copies and pastes that address into the browser bar

Need a waiting screen for video room whileuser waits for the other user to join

Claim your name:when using an email address that was already used to claim a Savvy user name, the error message says "user name already taken"

Scheduling: Savvy shows available times earlier than the current time

Timezone support: times in email should be converted touser's preferred timezone

Improve layout for small screens: we hate squinting and we have fat fingers, too.

KNOWN ISSUES

Whoa, there are still somefeatures that aren't quite working the way they should. And that's a nice way of saying "we know there are some bugs we haven't completely fixed yet". There, we said it. Most of these have simple workarounds (see below). But, we totally get that they can be superannoying, so we're working hard on getting these fixed:

Video chat: in some browsers, temporary slowness of the internet connection can cause echo cancellation to fail.

reload the browser tab or windowthe active video chat is in

use headphones to avoid speaker/mic echo

Video chat: video freezes to a still image for one of the two parties

reload the browser tab or windowthe active video chat is in

Video chat: both parties click on the video chat link but both see the waiting screen and aren't getting connected

Upgrade your browser to the latest version

Video chat: microphone not working

The other person can't hear you at all while you can hearthem well. Check your audio settings: is your built-in or external microphone connected, unmuted? Does your microphone work in other apps?

In some cases we

Teacher calendar: Google calendar contains the Savvy video link but also adds a Google Hangout video chat link, which can be confusing

That's a user-specific setting in your Google calendar settings: when active, Google calendar will auto-add a Hangout link to every appointment you create. You can either ignore the Google Hangout video link and just click on the Savvy video link inside the appointment, OR switch change your setting in GCal Settings (scroll down)Automatically add videocalls to events I create [x] No. All done.

Video chat not working inold versions of Firefox, Safari and Chrome

Update your browser to the latest version to avoid incompatibilities

Switch on your browser's auto-update feature so you always use the latest and greatest.

Chat History: text chats between teacher and learner get lost when reloading the page and when ending the session

We're working on preserving all chat messages. In the future we will offer the option to receive a transcript of chat messages foreach session.

Video upload and processing is slow

We're looking into options fora faster video upload and processing

Savvy Service Fees and Pricing

Savvy provides Learners and Teachers with the worlds most effective and inspiring platform for 1:1 learning. We do not charge any subscription or membership fees.

To ensure great service and the operation of the site including matching, scheduling, payments, video sessions and reviews, we may charge a session fee from the teacher as a percentage of the total session price as set by the teacher.

For Learners

There are no fees for Learners: When you book a session with your Savvy teacher, you pay the price you see on Savvy, which is the exact same price your teacher set for the session. Its that simple.

Find more details under Learner Fee Terms in our Terms of Service.

For Teachers

You set your own price for the sessions you offer. Savvy may take a percentage of the total session price for each session you teach. When your Learner books a session, we charge the full session price. 24 hours after the successful completion of the session we release the funds to you (less the service fees and potential taxes).

Find more details under Teacher Fee Terms in our Terms of Service.

How is the Session Price Defined?

Teachers set the prices for sessions they teach thats what learners pay when they book sessions on Savvy.

We may take a service fee from the teacher, as described above.

How much is the service fee?

We are so excited to have you on board as early Savvy user. Your comments and feedback help us improve the service and evolve Savvy into the amazing experience you expect as Teacher and Learner. Since some features may still be a little rough around the edges in these early days, we are not charging a service fee at this time. Cool, right?

Once we move out of our early product phase, we will have to start charging a very competitive fee to cover our costs and to build the features you and other members of our community love. Well let you know before we reach that stage.

You Can Contact Us Anytime

Let us know if you have any questions. We love to hear from you via email at [email protected].