-100
NPS
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SBM Site Services
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About SBM Site Services' Brand
Brand at a Glance
60%
Customer Loyalty
2/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
SBM Site Services NPS
SBM Site Services's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether SBM Site Services's customers would recommend using the product based on a scale of -100 to 100.
SBM Site Services Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
SBM Site Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Sep 2020 -100 | Sep 2020 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SBM Site Services Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of SBM Site Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SBM Site Services Product Quality
2/5
SBM Site Services has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock SBM Site Services' overall Product Quality score rated by its users and customers.
SBM Site Services Product Information
SBM Site Services’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
SBM Site Services Pricing
SBM Site Services ROI & Value For Money
2.2/5
SBM Site Services has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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SBM Site Services Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SBM Site Services Customer Service
2/5
SBM Site Services has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock SBM Site Services' overall Customer Service score rated by its users and customers.
SBM Site Services as an Employer
2.2/5
SBM Site Services has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
SBM Site Services scored a -100 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of SBM Site Services would recommend the brand to a friend. ENPS measures how likely SBM Site Services employees would recommend working at SBM Site Services to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 11% | Promoters |
|---|---|
| 18% | Passive |
| 71% | Detractors |
