57
NPS
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SC&H Group
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About SC&H Group's Brand
Management consulting firm
Brand at a Glance
54%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
SC&H Group NPS
SC&H Group's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether SC&H Group's customers would recommend using the product based on a scale of -100 to 100.
SC&H Group Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
SC&H Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 75 | Nov 2022 | 75 |
Jan 2023 80 | Jan 2023 | 80 |
Jun 2023 49 | Jun 2023 | 49 |
Aug 2023 57 | Aug 2023 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SC&H Group Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of SC&H Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SC&H Group Product Quality
3.5/5
SC&H Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SC&H Group's overall Product Quality score rated by its users and customers.
SC&H Group Product Information
SC&H Group’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://scandh.com
- Company Size
- 201-500 Employees
Industry
Tech
Small Business Services
SC&H Group Pricing
SC&H Group ROI & Value For Money
3.4/5
SC&H Group has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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SC&H Group Customer Satisfaction (CSAT)
SC&H Group Customer Satisfaction (CSAT) Score
83 / 100
SC&H Group has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SC&H Group Customer Service
3.1/5
SC&H Group has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About SC&H Group's Customer Service
Address
910 Ridgebrook Road, Sparks Glencoe, MD
Website
http://scandh.com
Phone Number
410-403-1500
SC&H Group as an Employer
4.3/5
SC&H Group has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
SC&H Group scored a 57 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of SC&H Group would recommend the brand to a friend. ENPS measures how likely SC&H Group employees would recommend working at SC&H Group to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
