-34
NPS
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SC Ventures
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About SC Ventures' Brand
Hybrid investment/venture/consulting firm of C-level operator/entrepreneurs
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
2/5
Customer Service
SC Ventures NPS
SC Ventures's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether SC Ventures's customers would recommend using the product based on a scale of -100 to 100.
SC Ventures Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
SC Ventures NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Jun 2024 -33 | Jun 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SC Ventures Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SC Ventures users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SC Ventures Product Quality
2.5/5
SC Ventures has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SC Ventures' overall Product Quality score rated by its users and customers.
SC Ventures Product Information
SC Ventures’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://scven.com/
- Company Size
- 1-10 Employees
SC Ventures Pricing
SC Ventures ROI & Value For Money
3/5
SC Ventures has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock SC Ventures' overall ROI score rated by its users and customers.
SC Ventures Customer Satisfaction (CSAT)
SC Ventures Customer Satisfaction (CSAT) Score
33 / 100
SC Ventures has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SC Ventures Customer Service
2/5
SC Ventures has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock SC Ventures' overall Customer Service score rated by its users and customers.
About SC Ventures's Customer Service
Address
244 5th Avenue, p272, New York City, NY 10001
Website
http://scven.com/
SC Ventures as an Employer
Consumer vs. Employees
SC Ventures scored a -34 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of SC Ventures would recommend the brand to a friend. ENPS measures how likely SC Ventures employees would recommend working at SC Ventures to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
