12
NPS
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SCAN Health Plan
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About SCAN Health Plan's Brand
SCAN was founded in 1977 by a group of twelve diverse senior activists in Long Beach, California who were determined to improve access to the care and services they needed so they could stay healthy and independent. They brought together experts in medicine, gerontology, psychology, and social services and formed the not-for-profit Senior Care Action Network, now known as SCAN. Today, SCAN continues to innovate the way seniors are cared for through a variety of programs, products, benefits and services including SCAN Health Plan, Independence at Home, Healthcare in Action, Welcome Health, myPlace Health, and Homebase Medical. To learn more, visit our website at www.thescangroup.org. Mission: Keeping Seniors Healthy and Independent.
Brand at a Glance
63%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3/5
Customer Service
SCAN Health Plan NPS
SCAN Health Plan's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether SCAN Health Plan's customers would recommend using the product based on a scale of -100 to 100.
SCAN Health Plan Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
SCAN Health Plan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 100 | Dec 2024 | 100 |
Mar 2025 0 | Mar 2025 | 0 |
Jul 2025 15 | Jul 2025 | 15 |
Jan 2026 25 | Jan 2026 | 25 |
Mar 2026 11 | Mar 2026 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SCAN Health Plan NPS by Gender
SCAN Health Plan's NPS was rated 0 by Female customers on Comparably.
Female
0
SCAN Health Plan's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
SCAN Health Plan's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
SCAN Health Plan NPS by Ethnicity
SCAN Health Plan's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
SCAN Health Plan NPS by Age
SCAN Health Plan's NPS was rated 0 points by customers ages 66+ on Comparably.
SCAN Health Plan NPS by Usage
SCAN Health Plan's NPS was rated 0 points by customers who have used SCAN Health Plan's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
SCAN Health Plan Customer Reviews
Out of the 2 SCAN Health Plan customer reviews 1 was positive and 1 was constructive. SCAN Health Plan customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SCAN Health Plan Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of SCAN Health Plan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SCAN Health Plan Customer Loyalty Score by Gender
SCAN Health Plan's Customer Loyalty score was rated 55 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SCAN Health Plan.
Female
55%
Yes
Male
N/A
Yes
SCAN Health Plan Customer Loyalty Score by Ethnicity
SCAN Health Plan's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SCAN Health Plan.
55
out of 100
Caucasian
SCAN Health Plan Customer Loyalty Score by Age
SCAN Health Plan's Customer Loyalty score was rated 55% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SCAN Health Plan.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 55% | 66+ | 55% |
SCAN Health Plan Customer Loyalty Score by Usage
SCAN Health Plan's Customer Loyalty score was rated 55% by customers who have used SCAN Health Plan's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SCAN Health Plan Product Quality
3.3/5
SCAN Health Plan has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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SCAN Health Plan Product Information
SCAN Health Plan’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into SCAN Health Plan Product Quality
SCAN Health Plan's Product Quality score was rated highest by Female customers.
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Ranked SCAN Health Plan Product Quality the Highest
SCAN Health Plan Product Quality Score by Gender
SCAN Health Plan's Product Quality score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SCAN Health Plan.
Female
3/5
Male
N/A
SCAN Health Plan Product Quality Score by Ethnicity
SCAN Health Plan's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SCAN Health Plan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
SCAN Health Plan Product Quality Score by Age
SCAN Health Plan's Product Quality score was rated 2.7 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SCAN Health Plan.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.7 | 66+ | 2.7 |
SCAN Health Plan Product Quality Score by Usage
SCAN Health Plan's Product Quality score was rated 2.7 stars by customers who have used SCAN Health Plan's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SCAN Health Plan Pricing
SCAN Health Plan ROI & Value For Money
3.6/5
SCAN Health Plan has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into SCAN Health Plan ROI
SCAN Health Plan's ROI score was rated highest by customers ages 66+.
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Ranked SCAN Health Plan ROI the Highest
SCAN Health Plan ROI Score by Gender
SCAN Health Plan's ROI score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SCAN Health Plan.
Female
3.7/5
Male
N/A
SCAN Health Plan ROI Score by Ethnicity
SCAN Health Plan's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SCAN Health Plan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
SCAN Health Plan ROI Score by Age
SCAN Health Plan's ROI score was rated 3.7 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SCAN Health Plan.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.7 | 66+ | 3.7 |
SCAN Health Plan ROI Score by Usage
SCAN Health Plan's ROI score was rated 3.6 stars by customers who have used SCAN Health Plan's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SCAN Health Plan Customer Satisfaction (CSAT)
SCAN Health Plan Customer Satisfaction (CSAT) Score
56 / 100
SCAN Health Plan has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SCAN Health Plan Customer Satisfaction
SCAN Health Plan's Customer Satisfaction score was rated highest by customers who have used SCAN Health Plan's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked SCAN Health Plan's Customer Satisfaction.
Ranked SCAN Health Plan Customer Satisfaction the Highest
SCAN Health Plan Customer Satisfaction Score by Gender
SCAN Health Plan's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SCAN Health Plan.
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
SCAN Health Plan Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SCAN Health Plan's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SCAN Health Plan.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
SCAN Health Plan Customer Satisfaction Score by Age
SCAN Health Plan's Customer Satisfaction score was rated 50 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SCAN Health Plan.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 50% |
SCAN Health Plan Customer Satisfaction Score by Usage
SCAN Health Plan's Customer Satisfaction score was rated 50 points by customers who have used SCAN Health Plan's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SCAN Health Plan Customer Service
3/5
SCAN Health Plan has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About SCAN Health Plan's Customer Service
Address
3800 Kilroy Airport Way, Ste 100, Long Beach, CA 90806
Website
https://www.thescangroup.org/
SCAN Health Plan's Social Links
Quick Insights into SCAN Health Plan Customer Service
SCAN Health Plan's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked SCAN Health Plan's Customer Service score.
Ranked SCAN Health Plan Customer Service the Highest
SCAN Health Plan Customer Service Score by Gender
SCAN Health Plan's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SCAN Health Plan.
Female
2.6/5
Male
N/A
SCAN Health Plan Customer Service Score by Ethnicity
SCAN Health Plan's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SCAN Health Plan.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
SCAN Health Plan Customer Service Score by Age
SCAN Health Plan's Customer Service score was rated 2.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SCAN Health Plan.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
SCAN Health Plan Customer Service Score by Usage
SCAN Health Plan's Customer Service score was rated 2.5 stars by customers who have used SCAN Health Plan's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SCAN Health Plan as an Employer
2.8/5
SCAN Health Plan has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
SCAN Health Plan scored a 12 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of SCAN Health Plan would recommend the brand to a friend. ENPS measures how likely SCAN Health Plan employees would recommend working at SCAN Health Plan to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
