12
NPS
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Schrodinger
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About Schrodinger's Brand
Schr dinger is involved in computational drug designing for pharmaceutical and biotechnology research.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Schrodinger NPS
Schrodinger's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether Schrodinger's customers would recommend using the product based on a scale of -100 to 100.
Schrodinger Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
Schrodinger NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Apr 2023 33 | Apr 2023 | 33 |
May 2023 50 | May 2023 | 50 |
Jan 2024 20 | Jan 2024 | 20 |
Apr 2024 33 | Apr 2024 | 33 |
Nov 2024 15 | Nov 2024 | 15 |
Apr 2025 11 | Apr 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schrodinger Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Schrodinger users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Schrodinger Product Quality
3.6/5
Schrodinger has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Schrodinger's overall Product Quality score rated by its users and customers.
Schrodinger Product Information
Schrodinger’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.schrodinger.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Enterprise
Healthcare
SaaS
Schrodinger Pricing
Schrodinger ROI & Value For Money
4.2/5
Schrodinger has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Schrodinger Customer Satisfaction (CSAT)
Schrodinger Customer Satisfaction (CSAT) Score
50 / 100
Schrodinger has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Schrodinger Customer Service
4/5
Schrodinger has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Schrodinger's Customer Service
Address
120 West 45th Street, 17th Floor, Tower 45, New York City, NY
Website
http://www.schrodinger.com
Schrodinger as an Employer
3.8/5
Schrodinger has a 3.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Schrodinger scored a 12 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Schrodinger would recommend the brand to a friend. ENPS measures how likely Schrodinger employees would recommend working at Schrodinger to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 35% | Promoters |
|---|---|
| 24% | Passive |
| 41% | Detractors |
