17
NPS
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Brand Page
SCP
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About SCP's Brand
Shah Capital Partners is a venture capital firm focuses on technology investments.
Brand at a Glance
65%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
SCP NPS
SCP's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether SCP's customers would recommend using the product based on a scale of -100 to 100.
SCP Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
SCP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jan 2023 -66 | Jan 2023 | -66 |
Feb 2023 -25 | Feb 2023 | -25 |
Mar 2023 -34 | Mar 2023 | -34 |
Jun 2023 -15 | Jun 2023 | -15 |
Dec 2023 -25 | Dec 2023 | -25 |
Mar 2024 9 | Mar 2024 | 9 |
Jan 2025 17 | Jan 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SCP Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of SCP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SCP Product Quality
3.1/5
SCP has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SCP's overall Product Quality score rated by its users and customers.
SCP Product Information
SCP’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://shahcap.com/
- Company Size
- 1-10 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
SCP Pricing
SCP ROI & Value For Money
3/5
SCP has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock SCP's overall ROI score rated by its users and customers.
SCP Customer Satisfaction (CSAT)
SCP Customer Satisfaction (CSAT) Score
50 / 100
SCP has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SCP Customer Service
3/5
SCP has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock SCP's overall Customer Service score rated by its users and customers.
About SCP's Customer Service
Address
Santa Clara, CA
Website
http://shahcap.com/
SCP as an Employer
4.1/5
SCP has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SCP scored a 17 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of SCP would recommend the brand to a friend. ENPS measures how likely SCP employees would recommend working at SCP to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
