-28
NPS
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Seaboard Marine
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About Seaboard Marine's Brand
Established in 1983, Seaboard Marine, a wholly owned subsidiary of Seaboard Corporation, is a premier ocean transportation company.
Brand at a Glance
78%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Seaboard Marine NPS
Seaboard Marine's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Seaboard Marine's customers would recommend using the product based on a scale of -100 to 100.
Seaboard Marine Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Seaboard Marine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
May 2021 -100 | May 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 -50 | Mar 2022 | -50 |
May 2022 -67 | May 2022 | -67 |
Dec 2022 -71 | Dec 2022 | -71 |
Jul 2023 -44 | Jul 2023 | -44 |
Sep 2023 -50 | Sep 2023 | -50 |
Dec 2023 -45 | Dec 2023 | -45 |
Jan 2024 -33 | Jan 2024 | -33 |
Oct 2024 -24 | Oct 2024 | -24 |
Feb 2025 -29 | Feb 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Seaboard Marine NPS by Gender
Male customers rated Seaboard Marine's NPS 75 points higher than Female customers.
Male
-25
Seaboard Marine's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
-100
Seaboard Marine's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Seaboard Marine NPS by Ethnicity
Seaboard Marine's NPS was rated -100 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Seaboard Marine NPS by Age
Seaboard Marine's NPS was rated -67 points by customers ages 56-60 on Comparably.
Seaboard Marine NPS by Usage
Seaboard Marine's NPS was rated -100 points by customers who have used Seaboard Marine's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Seaboard Marine Customer Reviews
Out of the 4 Seaboard Marine customer reviews 1 was positive and 3 were constructive. Seaboard Marine customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Seaboard Marine Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Seaboard Marine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Seaboard Marine Customer Loyalty Score by Gender
Male customers rated Seaboard Marine's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
Seaboard Marine Customer Loyalty Score by Ethnicity
Seaboard Marine's Customer Loyalty score was rated 70% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Seaboard Marine.
70
out of 100
Hispanic or Latino
Seaboard Marine Customer Loyalty Score by Age
Seaboard Marine's Customer Loyalty score was rated 70% by customers ages 56-60 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
Seaboard Marine Customer Loyalty Score by Usage
Seaboard Marine's Customer Loyalty score was rated 78% by customers who have used Seaboard Marine's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Seaboard Marine Customer Loyalty Score by Industry
Seaboard Marine's Customer Loyalty score was rated 70% by Logistics and Supply Chain industry customers.
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Seaboard Marine Product Quality
3.2/5
Seaboard Marine has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Seaboard Marine Product Information
Seaboard Marine’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Logistics and Supply Chain industry rated Seaboard Marine's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Marine
Quick Insights into Seaboard Marine Product Quality
Seaboard Marine's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Seaboard Marine Product Quality the Highest
Ranked Seaboard Marine Product Quality the Lowest
Seaboard Marine Product Quality Score by Gender
Male customers rated Seaboard Marine's Product Quality score 1.7 stars higher than Female customers.
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Male
3.5/5
Female
1.8/5
Seaboard Marine Product Quality Score by Ethnicity
Seaboard Marine's Product Quality score was rated 1.5 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Seaboard Marine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Seaboard Marine Product Quality Score by Age
Seaboard Marine's Product Quality score was rated 2.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Seaboard Marine.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.6 | 56-60 | 2.6 |
Seaboard Marine Product Quality Score by Usage
Seaboard Marine's Product Quality score was rated 2.2 stars by customers who have used Seaboard Marine's products/services for Over 10 Years.
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Seaboard Marine Product Quality Score by Industry
Seaboard Marine's Product Quality score was rated 2.6 stars by Logistics and Supply Chain industry customers.
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Seaboard Marine Pricing
Seaboard Marine ROI & Value For Money
3/5
Seaboard Marine has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Seaboard Marine Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Logistics and Supply Chain industry.
Quick Insights into Seaboard Marine ROI
Seaboard Marine's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Seaboard Marine ROI the Highest
Ranked Seaboard Marine ROI the Lowest
Seaboard Marine ROI Score by Gender
Male customers rated Seaboard Marine's ROI score 1.6 stars higher than Female customers.
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Male
3.1/5
Female
1.5/5
Seaboard Marine ROI Score by Ethnicity
Seaboard Marine's ROI score was rated 1.6 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Seaboard Marine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
Seaboard Marine ROI Score by Age
Seaboard Marine's ROI score was rated 2.1 stars by customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.1 | 56-60 | 2.1 |
Seaboard Marine ROI Score by Usage
Seaboard Marine's ROI score was rated 1.6 stars by customers who have used Seaboard Marine's products/services for Over 10 Years.
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Seaboard Marine ROI Score by Industry
Seaboard Marine's ROI score was rated 2.1 stars by Logistics and Supply Chain industry customers.
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Seaboard Marine Customer Satisfaction (CSAT)
Seaboard Marine Customer Satisfaction (CSAT) Score
27 / 100
Seaboard Marine has an overall Customer Satisfaction score of 27 rated by its users and customers.
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Very Satisfied
27%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
19%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Seaboard Marine Customer Satisfaction
Seaboard Marine's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Seaboard Marine Customer Satisfaction the Highest
Ranked Seaboard Marine Customer Satisfaction the Lowest
Seaboard Marine Customer Satisfaction Score by Gender
Male customers rated Seaboard Marine's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Seaboard Marine.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 34% | |
Very Dissatisfied | 33% |
Seaboard Marine Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Seaboard Marine's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Seaboard Marine Customer Satisfaction Score by Age
Seaboard Marine's Customer Satisfaction score was rated 33 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Seaboard Marine.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 33% |
Seaboard Marine Customer Satisfaction Score by Usage
Seaboard Marine's Customer Satisfaction score was rated 0 points by customers who have used Seaboard Marine's products/services for Over 10 Years.
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Seaboard Marine Customer Satisfaction Score by Industry
Seaboard Marine's Customer Satisfaction score was rated 33 points by Logistics and Supply Chain industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Seaboard Marine Customer Satisfaction Score by Industry",
"text": "Seaboard Marine's Customer Satisfaction score was rated 33 points by Logistics and Supply Chain industry customers.",
"bars": [
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Seaboard Marine's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Seaboard Marine Customer Service
3/5
Seaboard Marine has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Seaboard Marine's Customer Service
Address
8001 Northwest 79th Avenue, Miami, FL 33166-2154
Website
http://www.seaboardmarine.com/
Phone Number
(305) 863-4444
Seaboard Marine's Social Links
Quick Insights into Seaboard Marine Customer Service
Seaboard Marine's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Seaboard Marine Customer Service the Highest
Ranked Seaboard Marine Customer Service the Lowest
Seaboard Marine Customer Service Score by Gender
Male customers rated Seaboard Marine's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Seaboard Marine.
Male
2.7/5
Female
2/5
Seaboard Marine Customer Service Score by Ethnicity
Seaboard Marine's Customer Service score was rated 1.8 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Seaboard Marine.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
Seaboard Marine Customer Service Score by Age
Seaboard Marine's Customer Service score was rated 2.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Seaboard Marine.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 2.6 | 56-60 | 2.6 |
Seaboard Marine Customer Service Score by Usage
Seaboard Marine's Customer Service score was rated 2 stars by customers who have used Seaboard Marine's products/services for Over 10 Years.
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Seaboard Marine Customer Service Score by Industry
Seaboard Marine's Customer Service score was rated 2.6 stars by Logistics and Supply Chain industry customers.
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Seaboard Marine as an Employer
Consumer vs. Employees
Seaboard Marine scored a -28 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Seaboard Marine would recommend the brand to a friend. ENPS measures how likely Seaboard Marine employees would recommend working at Seaboard Marine to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 61% | Promoters |
|---|---|
| 8% | Passive |
| 31% | Detractors |
