Sears Home Services NPS & Customer Reviews

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Sears Home Services

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Sears Home Services

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About Sears Home Services' Brand

Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home.

Brand at a Glance

74%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Sears Home Services NPS

Sears Home Services's Net Promoter Score (NPS) is a -98 with 1% Promoters, 0% Passives, and 99% Detractors. Net Promoter Score tracks whether Sears Home Services's customers would recommend using the product based on a scale of -100 to 100.

Sears Home Services Overall NPS

-98

NPS

1%	Promoters
0%	Passives
99%	Detractors

Sears Home Services NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2025 -97	Jun 2025	-97
Jul 2025 -97	Jul 2025	-97
Aug 2025 -97	Aug 2025	-97
Sep 2025 -97	Sep 2025	-97
Oct 2025 -97	Oct 2025	-97
Nov 2025 -97	Nov 2025	-97
Dec 2025 -97	Dec 2025	-97
Jan 2026 -97	Jan 2026	-97
Feb 2026 -97	Feb 2026	-97
Mar 2026 -97	Mar 2026	-97
Apr 2026 -97	Apr 2026	-97
May 2026 -99	May 2026	-99

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Sears Home Services NPS by Gender

Male customers rated Sears Home Services's NPS 2 points higher than Female customers.

Male

-98

Sears Home Services's NPS was rated -98 by Male customers on Comparably.

Promoters

Passives

99%

Detractors

Female

-100

Sears Home Services's NPS was rated -100 by Female customers on Comparably.

Promoters

Passives

100%

Detractors

Sears Home Services NPS by Ethnicity

Sears Home Services's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -100	Caucasian	-100
Hispanic or Latino -92	Hispanic or Latino	-92
African American/Black -100	African American/Black	-100
Asian or Pacific Islander -88	Asian or Pacific Islander	-88
Native American -100	Native American	-100
Other -100	Other	-100

Sears Home Services NPS by Age

Sears Home Services's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

26-30

100%

31-35

92%

36-40

100%

41-45

100%

46-50

98%

51-55

100%

56-60

100%

61-65

99%

66+

100%

Sears Home Services NPS by Usage

Sears Home Services's NPS was rated the highest by customers who have used Sears Home Services's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -96	Less than 1 Year	-96
1 to 2 Years -100	1 to 2 Years	-100
2 to 5 Years -98	2 to 5 Years	-98
5 to 10 Years -100	5 to 10 Years	-100
Over 10 Years -100	Over 10 Years	-100

Sears Home Services Customer Reviews

Out of the 145 Sears Home Services customer reviews 2 were positive and 143 were constructive. Sears Home Services customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Sears Home Services Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Sears Home Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Sears Home Services Customer Loyalty Score by Gender

Female customers rated Sears Home Services's Customer Loyalty score 3% higher than Male customers.

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Male

71%

Yes

Female

74%

Yes

Sears Home Services Customer Loyalty Score by Ethnicity

Sears Home Services's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sears Home Services.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Sears Home Services Customer Loyalty Score by Age

Sears Home Services's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 49%	26-30	49%
31-35 63%	31-35	63%
36-40 54%	36-40	54%
41-45 57%	41-45	57%
46-50 78%	46-50	78%
51-55 73%	51-55	73%
56-60 68%	56-60	68%
61-65 81%	61-65	81%
66+ 75%	66+	75%

Sears Home Services Customer Loyalty Score by Usage

Sears Home Services's Customer Loyalty score was rated the highest by customers who have used Sears Home Services's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	34%
1 to 2 Years	55%
2 to 5 Years	66%
5 to 10 Years	78%
Over 10 Years	84%

Sears Home Services Customer Loyalty Score by Industry

Sears Home Services's Customer Loyalty score was rated the highest by Environmental Services industry customers, and the lowest by Religious Institutions industry customers.

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Tech	69%
Accounting	64%
Aerospace and Aviation	75%
Architecture and Planning	80%
Arts and Entertainment	80%
Automotive and Transportation	75%
Banking and Financial Services	70%
Biotech and Pharmaceuticals	78%
Business and Consumer Services	77%
Construction	73%
Consulting	52%
Consumer Goods	70%
Consumer Services	70%
Education	71%
Environmental Services	100%
Facilities Services	78%
Government and Public Policy	78%
Healthcare, Hospitals and Medicine	79%
Hospitality	55%
Individual and Family Services	89%
Insurance	70%
Legal	81%
Travel and Hospitality	70%
Logistics and Supply Chain	82%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	49%
Mechanical, Civil or Industrial Engineering	100%
Media and Entertainment	70%
Military and Defense	85%
Non-Profit	100%
Professional Services	80%
Real Estate	46%
Religious Institutions	40%
Restaurants	100%
Retail	88%
Security and Investigations	70%
Telecommunications	84%
Transportation	74%
Utilities	70%

Sears Home Services Product Quality

1.5/5

Sears Home Services has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Sears Home Services Product Information

Sears Home Services’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Religious Institutions industry rated Sears Home Services's product the highest. Reviewers from the Tech industry rated Sears Home Services the lowest at 1.5.

Website: https://www.searshomeservices.com/

Company Size: 5,001-10,000 Employees

Industry

Consumer Services

Quick Insights into Sears Home Services Product Quality

Sears Home Services's Product Quality score was rated highest by customers from the Religious Institutions industry, and rated lowest by customers from the Utilities industry.

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Ranked Sears Home Services Product Quality the Highest

Religious Institutions	1.6
1 to 2 Years	1.5
26-30	1.5

Ranked Sears Home Services Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Sears Home Services Product Quality Score by Gender

Sears Home Services's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Sears Home Services Product Quality Score by Ethnicity

Sears Home Services's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Sears Home Services Product Quality Score by Age

Sears Home Services's Product Quality score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.

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Summary	Age	Score
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Sears Home Services Product Quality Score by Usage

Sears Home Services's Product Quality score was rated 1.5 stars by customers who have used Sears Home Services's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Sears Home Services Product Quality Score by Industry

Sears Home Services's Product Quality score was rated the highest by Religious Institutions industry customers, and the lowest by Utilities industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Travel and Hospitality	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Professional Services	1.5
Real Estate	1.5
Religious Institutions	1.6
Restaurants	1.5
Retail	1.5
Security and Investigations	1.5
Telecommunications	1.5
Transportation	1.5
Utilities	1.5

Sears Home Services Pricing

Sears Home Services ROI & Value For Money

1.5/5

Sears Home Services has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Sears Home Services Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.

Quick Insights into Sears Home Services ROI

Sears Home Services's ROI score was rated highest by customers who have used Sears Home Services's products/services for 1 to 2 Years, and rated lowest by customers from the Utilities industry.

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Ranked Sears Home Services ROI the Highest

1 to 2 Years	1.5
26-30	1.5
Accounting	1.5

Ranked Sears Home Services ROI the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Sears Home Services ROI Score by Gender

Sears Home Services's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Sears Home Services ROI Score by Ethnicity

Sears Home Services's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Sears Home Services ROI Score by Age

Sears Home Services's ROI score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.

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Summary	Age	Score
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Sears Home Services ROI Score by Usage

Sears Home Services's ROI score was rated 1.5 stars by customers who have used Sears Home Services's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Sears Home Services ROI Score by Industry

Sears Home Services's ROI score was rated 1.5 stars by both Accounting and Utilities industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Travel and Hospitality	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Professional Services	1.5
Real Estate	1.5
Religious Institutions	1.5
Restaurants	1.5
Retail	1.5
Security and Investigations	1.5
Telecommunications	1.5
Transportation	1.5
Utilities	1.5

Sears Home Services Customer Satisfaction (CSAT)

Sears Home Services Customer Satisfaction (CSAT) Score

2 / 100

Sears Home Services has an overall Customer Satisfaction score of 2 rated by its users and customers.

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Very Satisfied	2%
Satisfied	0%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	8%
Very Dissatisfied	88%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

88%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Sears Home Services Customer Satisfaction

Sears Home Services's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Utilities industry.

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Ranked Sears Home Services Customer Satisfaction the Highest

31-35	14%
Aerospace and Aviation	12%
Hispanic or Latino	8%

Ranked Sears Home Services Customer Satisfaction the Lowest

66+	0%
Native American	0%
Utilities	0%

Sears Home Services Customer Satisfaction Score by Gender

Sears Home Services's Customer Satisfaction score was rated 1 by both Female and Male customers on Comparably.

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1 / 100

Male

	Very Satisfied	1%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	9%
	Very Dissatisfied	90%

1 / 100

Female

	Very Satisfied	1%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	7%
	Very Dissatisfied	90%

Sears Home Services Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Sears Home Services' Customer Satisfaction (CSAT) score was rated 1% according to Caucasian users and customers.

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1 / 100

Very Satisfied	1%
Satisfied	0%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	8%
Very Dissatisfied	90%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

90%

CSAT according to Hispanic or Latino

Sears Home Services' Customer Satisfaction (CSAT) score was rated 8% according to Hispanic or Latino users and customers.

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8 / 100

Very Satisfied	8%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	8%
Very Dissatisfied	84%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

84%

CSAT according to African American/Black

Sears Home Services' Customer Satisfaction (CSAT) score was rated 1% according to African American/Black users and customers.

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1 / 100

Very Satisfied	1%
Satisfied	0%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	6%
Very Dissatisfied	92%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

92%

CSAT according to Asian or Pacific Islander

Sears Home Services' Customer Satisfaction (CSAT) score was rated 6% according to Asian or Pacific Islander users and customers.

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6 / 100

Very Satisfied	0%
Satisfied	6%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	7%
Very Dissatisfied	87%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

87%

CSAT according to Native American

Sears Home Services' Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

CSAT according to Other

Sears Home Services' Customer Satisfaction (CSAT) score was rated 1% according to Other users and customers.

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1 / 100

Very Satisfied	1%
Satisfied	0%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	8%
Very Dissatisfied	89%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

89%

Sears Home Services Customer Satisfaction Score by Age

Sears Home Services's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

26-30

31-35

14%

36-40

41-45

46-50

51-55

56-60

61-65

66+

Sears Home Services Customer Satisfaction Score by Usage

Sears Home Services's Customer Satisfaction score was rated the highest by customers who have used Sears Home Services's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	1
1 to 2 Years	0
2 to 5 Years	6
5 to 10 Years	1
Over 10 Years	1

Sears Home Services Customer Satisfaction Score by Industry

Sears Home Services's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Utilities industry customers.

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			"groupId": 501,
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			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 0,
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			"groupId": 504,
			"score": 5,
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			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
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			"scoreLabel": 0
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			"label": "Consulting",
			"groupId": 511,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
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			"scoreClassName": "",
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			"label": "Consumer Goods",
			"groupId": 513,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Facilities Services",
			"groupId": 518,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Facilities Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 2,
			"stars": 0,
			"csatScore": 2,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 2
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 4,
			"stars": 0,
			"csatScore": 4,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 4
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Security and Investigations",
			"groupId": 560,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Security and Investigations customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Utilities",
			"groupId": 568,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sears Home Services's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
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	]
}

Tech	2
Accounting	0
Aerospace and Aviation	12
Architecture and Planning	0
Arts and Entertainment	0
Automotive and Transportation	0
Banking and Financial Services	0
Biotech and Pharmaceuticals	0
Business and Consumer Services	5
Construction	0
Consulting	11
Consumer Goods	0
Consumer Services	0
Education	0
Environmental Services	0
Facilities Services	0
Government and Public Policy	0
Healthcare, Hospitals and Medicine	2
Hospitality	0
Individual and Family Services	0
Insurance	0
Legal	4
Logistics and Supply Chain	0
Manufacturing and Machinery	0
Marketing, Advertising and Research	0
Mechanical, Civil or Industrial Engineering	0
Media and Entertainment	0
Military and Defense	0
Non-Profit	0
Professional Services	0
Real Estate	0
Restaurants	0
Retail	0
Security and Investigations	0
Telecommunications	0
Transportation	0
Utilities	0

Sears Home Services Customer Service

1.5/5

Sears Home Services has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Sears Home Services' overall Customer Service score rated by its users and customers.

About Sears Home Services's Customer Service

Address

5407 Trillium Blvd, Hoffman Estates, IL 60192

Website

https://www.searshomeservices.com/

Phone Number

800-469-4663

Sears Home Services's Social Links

Quick Insights into Sears Home Services Customer Service

Sears Home Services's Customer Service score was rated highest by customers from the Religious Institutions industry, and rated lowest by customers from the Utilities industry.

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Ranked Sears Home Services Customer Service the Highest

Religious Institutions	1.6
1 to 2 Years	1.5
26-30	1.5

Ranked Sears Home Services Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Sears Home Services Customer Service Score by Gender

Sears Home Services's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Sears Home Services Customer Service Score by Ethnicity

Sears Home Services's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Sears Home Services Customer Service Score by Age

Sears Home Services's Customer Service score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Sears Home Services Customer Service Score by Usage

Sears Home Services's Customer Service score was rated 1.5 stars by customers who have used Sears Home Services's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Sears Home Services Customer Service Score by Industry

Sears Home Services's Customer Service score was rated the highest by Religious Institutions industry customers, and the lowest by Utilities industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Travel and Hospitality	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Professional Services	1.5
Real Estate	1.5
Religious Institutions	1.6
Restaurants	1.5
Retail	1.5
Security and Investigations	1.5
Telecommunications	1.5
Transportation	1.5
Utilities	1.5

Sears Home Services as an Employer

2.3/5

Sears Home Services has a 2.3/5 stars for its overall company culture rated by their employees

bottom

CEO of Sears Home Services

Eddie Lampert

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Sears Home Services scored a -98 for Net Promoter Score and a -69 for Employee Net Promoter Score. NPS gauges how likely a customer of Sears Home Services would recommend the brand to a friend. ENPS measures how likely Sears Home Services employees would recommend working at Sears Home Services to a friend.

Net Promoter Score

-98

NPS Score

1%	Promoters
0%	Passive
99%	Detractors

Employee Net Promoter Score

-69

eNPS Score

13%	Promoters
5%	Passive
82%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail