Sears Hometown and Outlet Stores Employee Reviews
Out of 18 Sears Hometown and Outlet Stores employee reviews, 40% were positive. The remaining 60% were constructive reviews with the goal of helping Sears Hometown and Outlet Stores improve their work culture.
What does the leadership team need to get better at?
Emoathy and understanding of their employees. Even a sales based organization has the ethical duty to do what is right by their employees. This is why I have contacted OSHA at the federal level.
Motivating associates. You never know from day to day if you will have a job next month.
Review from Sales Dept
Identifying our core customer and cater to their shopping experience. Our shoppers are older, need actual ads, not online only.
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I was under valued as a glorified babysitter with no empowerment to manage the local Sears Hometown Store.
What do your coworkers need to improve and how could you work together better?
The local Sears hired milennials who do not listen, do not respect the levels of supervisor authority which in turn failed to foster a positive environment. Whrn the issue was raised with the next kevel of supervisor the milennials retaliated.
Honestly I feel bad for all the employees that I hired for this company. Overworked underpaid.
Have the ability to ring up for other associates who are not working that day.
Review from Sales Dept
What needs to change to make the company culture better?
The company culture is based on sales metrics. Hiwever, when they hand off a store with a bad image in a small town. Sales are not the first item to conquer as is refacing customer satisfaction that makes customers for life.
What would you improve about your company's interview process?
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What's going wrong and how can it be improved?
Distribution is horrible. Previous orders were stretched out months for delivery. Even when other items were ordered after the fact, thise orders came in a timely matter. Many disaplointed & frustrated customers.
What would you most like to see improved at your company?
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