-47
NPS
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Securitas Security Services USA
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About Securitas Security Services USA's Brand
Brand at a Glance
58%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.4/5
Customer Service
Securitas Security Services USA NPS
Securitas Security Services USA's Net Promoter Score (NPS) is a -47 with 19% Promoters, 15% Passives, and 66% Detractors. Net Promoter Score tracks whether Securitas Security Services USA's customers would recommend using the product based on a scale of -100 to 100.
Securitas Security Services USA Overall NPS
| 19% | Promoters |
|---|---|
| 15% | Passives |
| 66% | Detractors |
Securitas Security Services USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -40 | Jan 2024 | -40 |
Feb 2024 -39 | Feb 2024 | -39 |
Mar 2024 -41 | Mar 2024 | -41 |
May 2024 -44 | May 2024 | -44 |
Jun 2024 -43 | Jun 2024 | -43 |
Aug 2024 -43 | Aug 2024 | -43 |
Sep 2024 -45 | Sep 2024 | -45 |
Oct 2024 -46 | Oct 2024 | -46 |
Nov 2024 -44 | Nov 2024 | -44 |
Sep 2025 -44 | Sep 2025 | -44 |
Dec 2025 -46 | Dec 2025 | -46 |
Jan 2026 -47 | Jan 2026 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Securitas Security Services USA NPS by Gender
Female customers rated Securitas Security Services USA's NPS 15 points higher than Male customers.
Male
-75
Securitas Security Services USA's NPS was rated -75 by Male customers on Comparably.
6%
Promoters
13%
Passives
81%
Detractors
Female
-60
Securitas Security Services USA's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Securitas Security Services USA NPS by Ethnicity
Securitas Security Services USA's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -87 | Caucasian | -87 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -51 | Other | -51 |
Securitas Security Services USA NPS by Age
Securitas Security Services USA's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Securitas Security Services USA NPS by Usage
Securitas Security Services USA's NPS was rated the highest by customers who have used Securitas Security Services USA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Securitas Security Services USA Customer Reviews
Out of the 7 Securitas Security Services USA customer reviews 0 were positive and 7 were constructive. Securitas Security Services USA customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Securitas Security Services USA Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Securitas Security Services USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Securitas Security Services USA Customer Loyalty Score by Gender
Female customers rated Securitas Security Services USA's Customer Loyalty score 16% higher than Male customers.
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Male
66%
Yes
Female
82%
Yes
Securitas Security Services USA Customer Loyalty Score by Ethnicity
Securitas Security Services USA's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Securitas Security Services USA.
66
out of 100
Caucasian
40
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
85
out of 100
Other
Securitas Security Services USA Customer Loyalty Score by Age
Securitas Security Services USA's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Securitas Security Services USA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
36-40 70% | 36-40 | 70% |
46-50 100% | 46-50 | 100% |
51-55 64% | 51-55 | 64% |
Securitas Security Services USA Customer Loyalty Score by Usage
Securitas Security Services USA's Customer Loyalty score was rated the highest by customers who have used Securitas Security Services USA's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Securitas Security Services USA Customer Loyalty Score by Industry
Securitas Security Services USA's Customer Loyalty score was rated 61% by Tech industry customers.
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Securitas Security Services USA Product Quality
2.3/5
Securitas Security Services USA has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Securitas Security Services USA Product Information
Securitas Security Services USA’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Securitas Security Services USA's product the highest.
- Website
- https://www.securitas.com/
- Company Size
- 10,000+ Employees
Quick Insights into Securitas Security Services USA Product Quality
Securitas Security Services USA's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Securitas Security Services USA's products/services for Over 10 Years.
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Ranked Securitas Security Services USA Product Quality the Highest
Ranked Securitas Security Services USA Product Quality the Lowest
Securitas Security Services USA Product Quality Score by Gender
Male customers rated Securitas Security Services USA's Product Quality score 0.1 stars higher than Female customers.
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Male
1.9/5
Female
1.8/5
Securitas Security Services USA Product Quality Score by Ethnicity
Securitas Security Services USA's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Securitas Security Services USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2 | Other | 2 |
Securitas Security Services USA Product Quality Score by Age
Securitas Security Services USA's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Securitas Security Services USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
36-40 2 | 36-40 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
Securitas Security Services USA Product Quality Score by Usage
Securitas Security Services USA's Product Quality score was rated the highest by customers who have used Securitas Security Services USA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Securitas Security Services USA Product Quality Score by Industry
Securitas Security Services USA's Product Quality score was rated 1.5 stars by Tech industry customers.
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Securitas Security Services USA Pricing
Securitas Security Services USA ROI & Value For Money
2.3/5
Securitas Security Services USA has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Securitas Security Services USA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Securitas Security Services USA ROI
Securitas Security Services USA's ROI score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Securitas Security Services USA ROI the Highest
Ranked Securitas Security Services USA ROI the Lowest
Securitas Security Services USA ROI Score by Gender
Male customers rated Securitas Security Services USA's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Securitas Security Services USA.
Male
1.9/5
Female
1.5/5
Securitas Security Services USA ROI Score by Ethnicity
Securitas Security Services USA's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Securitas Security Services USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 2 | Other | 2 |
Securitas Security Services USA ROI Score by Age
Securitas Security Services USA's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Securitas Security Services USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
36-40 1.8 | 36-40 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
Securitas Security Services USA ROI Score by Usage
Securitas Security Services USA's ROI score was rated the highest by customers who have used Securitas Security Services USA's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Securitas Security Services USA ROI Score by Industry
Securitas Security Services USA's ROI score was rated 1.5 stars by Tech industry customers.
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Securitas Security Services USA Customer Satisfaction (CSAT)
Securitas Security Services USA Customer Satisfaction (CSAT) Score
31 / 100
Securitas Security Services USA has an overall Customer Satisfaction score of 31 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
13%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
16%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Securitas Security Services USA Customer Satisfaction
Securitas Security Services USA's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Securitas Security Services USA's products/services for Over 10 Years.
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Ranked Securitas Security Services USA Customer Satisfaction the Highest
Ranked Securitas Security Services USA Customer Satisfaction the Lowest
Securitas Security Services USA Customer Satisfaction Score by Gender
Male customers rated Securitas Security Services USA's Customer Satisfaction score 5 points higher than Female customers.
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25 / 100
MaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 6% | |
Very Dissatisfied | 56% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Securitas Security Services USA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Securitas Security Services USA's Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
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12 / 100
Very Satisfied
0%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
63%
CSAT according to African American/Black
Securitas Security Services USA's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Securitas Security Services USA's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Securitas Security Services USA's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Securitas Security Services USA Customer Satisfaction Score by Age
Securitas Security Services USA's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Securitas Security Services USA.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 20% |
Securitas Security Services USA Customer Satisfaction Score by Usage
Securitas Security Services USA's Customer Satisfaction score was rated the highest by customers who have used Securitas Security Services USA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Securitas Security Services USA Customer Satisfaction Score by Industry
Securitas Security Services USA's Customer Satisfaction score was rated 0 points by Tech industry customers.
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"title": "Securitas Security Services USA Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Securitas Security Services USA's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
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]
}Securitas Security Services USA Customer Service
2.4/5
Securitas Security Services USA has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Securitas Security Services USA's Customer Service
Address
New York City, NY
Website
https://www.securitas.com/
Quick Insights into Securitas Security Services USA Customer Service
Securitas Security Services USA's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Securitas Security Services USA's Customer Service score.
Ranked Securitas Security Services USA Customer Service the Highest
Ranked Securitas Security Services USA Customer Service the Lowest
Securitas Security Services USA Customer Service Score by Gender
Male customers rated Securitas Security Services USA's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Securitas Security Services USA.
Male
2/5
Female
1.5/5
Securitas Security Services USA Customer Service Score by Ethnicity
Securitas Security Services USA's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Securitas Security Services USA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2 | Other | 2 |
Securitas Security Services USA Customer Service Score by Age
Securitas Security Services USA's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Securitas Security Services USA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
36-40 1.6 | 36-40 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
Securitas Security Services USA Customer Service Score by Usage
Securitas Security Services USA's Customer Service score was rated the highest by customers who have used Securitas Security Services USA's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Securitas Security Services USA Customer Service Score by Industry
Securitas Security Services USA's Customer Service score was rated 1.5 stars by Tech industry customers.
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Securitas Security Services USA as an Employer
2.4/5
Securitas Security Services USA has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Securitas Security Services USA
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Securitas Security Services USA scored a -47 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Securitas Security Services USA would recommend the brand to a friend. ENPS measures how likely Securitas Security Services USA employees would recommend working at Securitas Security Services USA to a friend.
Net Promoter Score
-47
NPS Score
| 19% | Promoters |
|---|---|
| 15% | Passive |
| 66% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 28% | Promoters |
|---|---|
| 14% | Passive |
| 58% | Detractors |
