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NPS
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Sedera Health
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About Sedera Health's Brand
Lowering the Cost of Health Care. Together. Sedera’s vision is to create a new normal in healthcare. We are disrupting the healthcare insurance industry through a peer-to-peer medical cost sharing platform that offers a community-based approach for managing large health care costs. Sedera Members are active and engaged participants in their health care decision making, dedicated to a healthy lifestyle, and united by shared values. By removing displacing insurance from the system, Members can experience affordable and direct access to quality care.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Sedera Health NPS
Sedera Health's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Sedera Health's customers would recommend using the product based on a scale of -100 to 100.
Sedera Health Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Sedera Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Jul 2023 0 | Jul 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sedera Health Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Sedera Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sedera Health Product Quality
2.7/5
Sedera Health has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sedera Health's overall Product Quality score rated by its users and customers.
Sedera Health Product Information
Sedera Health’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.sedera.com
- Company Size
- 51-200 Employees
Industry
Healthcare, Hospitals and Medicine
Sedera Health Pricing
Sedera Health ROI & Value For Money
2.7/5
Sedera Health has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Sedera Health Customer Satisfaction (CSAT)
Sedera Health Customer Satisfaction (CSAT) Score
50 / 100
Sedera Health has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sedera Health Customer Service
2.7/5
Sedera Health has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sedera Health's overall Customer Service score rated by its users and customers.
About Sedera Health's Customer Service
Address
7171 Southwest Pkwy, Austin, TX 78735
Website
http://www.sedera.com
Sedera Health's Social Links
Sedera Health as an Employer
Consumer vs. Employees
Sedera Health scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Sedera Health would recommend the brand to a friend. ENPS measures how likely Sedera Health employees would recommend working at Sedera Health to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
