-40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SelectQuote
Marketing or Exec? Claim Your Free Account
About SelectQuote's Brand
At SelectQuote, our passion is making sure your family, health, and assets are protected, to remove any barriers to getting insurance, and to make the buying process quick, convenient and hassle-free. Our 35 years of helping protect families has given us the expertise to pair you with the right coverage and the right carrier at the right price for you in just minutes.
Brand at a Glance
71%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
SelectQuote NPS
SelectQuote's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether SelectQuote's customers would recommend using the product based on a scale of -100 to 100.
SelectQuote Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
SelectQuote NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Apr 2023 -50 | Apr 2023 | -50 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 -15 | Nov 2023 | -15 |
Dec 2023 -25 | Dec 2023 | -25 |
Jan 2024 -33 | Jan 2024 | -33 |
Mar 2024 -36 | Mar 2024 | -36 |
May 2024 -25 | May 2024 | -25 |
Aug 2024 -30 | Aug 2024 | -30 |
Mar 2025 -36 | Mar 2025 | -36 |
Sep 2025 -40 | Sep 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SelectQuote NPS by Gender
Female customers rated SelectQuote's NPS 9 points higher than Male customers.
Male
-34
SelectQuote's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-25
SelectQuote's NPS was rated -25 by Female customers on Comparably.
0%
Promoters
75%
Passives
25%
Detractors
SelectQuote NPS by Ethnicity
SelectQuote's NPS was rated 33 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 33 | Other | 33 |
SelectQuote NPS by Age
SelectQuote's NPS was rated 0 points by customers ages 56-60 on Comparably.
SelectQuote NPS by Usage
SelectQuote's NPS was rated -33 points by customers who have used SelectQuote's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -33 | 2 to 5 Years | -33 |
SelectQuote Customer Reviews
Out of the 2 SelectQuote customer reviews 1 was positive and 1 was constructive. SelectQuote customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SelectQuote Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of SelectQuote users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SelectQuote Customer Loyalty Score by Gender
Female customers rated SelectQuote's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SelectQuote.
Male
70%
Yes
Female
78%
Yes
SelectQuote Customer Loyalty Score by Ethnicity
SelectQuote's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SelectQuote.
70
out of 100
Other
SelectQuote Customer Loyalty Score by Age
SelectQuote's Customer Loyalty score was rated 70% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SelectQuote.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
SelectQuote Customer Loyalty Score by Usage
SelectQuote's Customer Loyalty score was rated 70% by customers who have used SelectQuote's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SelectQuote Product Quality
3.5/5
SelectQuote has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SelectQuote's overall Product Quality score rated by its users and customers.
SelectQuote Product Information
SelectQuote’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://selectquote.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Insurance
Quick Insights into SelectQuote Product Quality
SelectQuote's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked SelectQuote's Product Quality.
Ranked SelectQuote Product Quality the Highest
Ranked SelectQuote Product Quality the Lowest
SelectQuote Product Quality Score by Gender
Female customers rated SelectQuote's Product Quality score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SelectQuote.
Male
3/5
Female
4.5/5
SelectQuote Product Quality Score by Ethnicity
SelectQuote's Product Quality score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SelectQuote.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
SelectQuote Product Quality Score by Age
SelectQuote's Product Quality score was rated 4.3 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SelectQuote.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.3 | 56-60 | 4.3 |
SelectQuote Product Quality Score by Usage
SelectQuote's Product Quality score was rated 3.5 stars by customers who have used SelectQuote's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SelectQuote Pricing
SelectQuote ROI & Value For Money
3.1/5
SelectQuote has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SelectQuote's overall ROI score rated by its users and customers.
Quick Insights into SelectQuote ROI
SelectQuote's ROI score was rated highest by Other customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked SelectQuote's ROI score.
Ranked SelectQuote ROI the Highest
Ranked SelectQuote ROI the Lowest
SelectQuote ROI Score by Gender
Female customers rated SelectQuote's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SelectQuote.
Male
2.6/5
Female
3.6/5
SelectQuote ROI Score by Ethnicity
SelectQuote's ROI score was rated 4.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SelectQuote.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
SelectQuote ROI Score by Age
SelectQuote's ROI score was rated 4 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SelectQuote.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4 | 56-60 | 4 |
SelectQuote ROI Score by Usage
SelectQuote's ROI score was rated 3.3 stars by customers who have used SelectQuote's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SelectQuote Customer Satisfaction (CSAT)
SelectQuote Customer Satisfaction (CSAT) Score
42 / 100
SelectQuote has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
25%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SelectQuote Customer Satisfaction
SelectQuote's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked SelectQuote's Customer Satisfaction.
Ranked SelectQuote Customer Satisfaction the Highest
Ranked SelectQuote Customer Satisfaction the Lowest
SelectQuote Customer Satisfaction Score by Gender
Female customers rated SelectQuote's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SelectQuote.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
SelectQuote Customer Satisfaction Score by Ethnicity
CSAT according to Other
SelectQuote's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SelectQuote.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
SelectQuote Customer Satisfaction Score by Age
SelectQuote's Customer Satisfaction score was rated 100 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SelectQuote.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 100% |
SelectQuote Customer Satisfaction Score by Usage
SelectQuote's Customer Satisfaction score was rated 67 points by customers who have used SelectQuote's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SelectQuote Customer Service
3.3/5
SelectQuote has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock SelectQuote's overall Customer Service score rated by its users and customers.
About SelectQuote's Customer Service
Address
6800 W. 115th Street, Suite 2500, Overland Park, KS 66211
Website
http://selectquote.com
Phone Number
888.220.5450
Quick Insights into SelectQuote Customer Service
SelectQuote's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked SelectQuote's Customer Service score.
Ranked SelectQuote Customer Service the Highest
Ranked SelectQuote Customer Service the Lowest
SelectQuote Customer Service Score by Gender
Female customers rated SelectQuote's Customer Service score 1.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SelectQuote.
Male
2.6/5
Female
4.5/5
SelectQuote Customer Service Score by Ethnicity
SelectQuote's Customer Service score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SelectQuote.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
SelectQuote Customer Service Score by Age
SelectQuote's Customer Service score was rated 4.3 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SelectQuote.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 4.3 | 56-60 | 4.3 |
SelectQuote Customer Service Score by Usage
SelectQuote's Customer Service score was rated 3.5 stars by customers who have used SelectQuote's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SelectQuote as an Employer
2.5/5
SelectQuote has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
SelectQuote scored a -40 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of SelectQuote would recommend the brand to a friend. ENPS measures how likely SelectQuote employees would recommend working at SelectQuote to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 25% | Promoters |
|---|---|
| 18% | Passive |
| 57% | Detractors |
