-100
NPS
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Self Direct
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About Self Direct's Brand
Provide individuals with the opportunity to live independently with self-determination and respect.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Self Direct NPS
Self Direct's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Self Direct's customers would recommend using the product based on a scale of -100 to 100.
Self Direct Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Self Direct NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -100 | Sep 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Self Direct Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Self Direct users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Self Direct Product Quality
1.5/5
Self Direct has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Self Direct's overall Product Quality score rated by its users and customers.
Self Direct Product Information
Self Direct’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Healthcare
Self Direct Pricing
Self Direct ROI & Value For Money
1.5/5
Self Direct has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Self Direct's overall ROI score rated by its users and customers.
Self Direct Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Self Direct Customer Service
1.5/5
Self Direct has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Self Direct's overall Customer Service score rated by its users and customers.
About Self Direct's Customer Service
Address
12 Oswego Street Baldwinsville, New York City, NY 13027
Website
http://www.selfdirectinc.com/
Phone Number
(315)635-5374
Self Direct as an Employer
3.1/5
Self Direct has a 3.1/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Self Direct scored a -100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Self Direct would recommend the brand to a friend. ENPS measures how likely Self Direct employees would recommend working at Self Direct to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
