-100
NPS
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Senior Whole Health
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About Senior Whole Health's Brand
Senior Whole Health, LLC, a health maintenance organization, administers healthcare plans for Medicaid and Medicare eligible seniors in
Brand at a Glance
69%
Customer Loyalty
1.7/5
Product Quality
1.8/5
Pricing
1.9/5
Customer Service
Senior Whole Health NPS
Senior Whole Health's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Senior Whole Health's customers would recommend using the product based on a scale of -100 to 100.
Senior Whole Health Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Senior Whole Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Senior Whole Health Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Senior Whole Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Senior Whole Health Customer Loyalty Score by Industry
Senior Whole Health's Customer Loyalty score was rated 40% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Senior Whole Health Product Quality
1.7/5
Senior Whole Health has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Senior Whole Health Product Information
Senior Whole Health’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Senior Whole Health's product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into Senior Whole Health Product Quality
Senior Whole Health's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Senior Whole Health Product Quality the Highest
Senior Whole Health Product Quality Score by Industry
Senior Whole Health's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Senior Whole Health Pricing
Senior Whole Health ROI & Value For Money
1.8/5
Senior Whole Health has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Senior Whole Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Senior Whole Health ROI
Senior Whole Health's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Senior Whole Health ROI the Highest
Senior Whole Health ROI Score by Industry
Senior Whole Health's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Senior Whole Health Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Senior Whole Health Customer Satisfaction
Senior Whole Health's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Senior Whole Health's Customer Satisfaction.
Ranked Senior Whole Health Customer Satisfaction the Highest
Senior Whole Health Customer Satisfaction Score by Industry
Senior Whole Health's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Senior Whole Health Customer Service
1.9/5
Senior Whole Health has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Senior Whole Health's overall Customer Service score rated by its users and customers.
About Senior Whole Health's Customer Service
Address
58 Charles Street, Cambridge, MA
Website
http://www.seniorwholehealth.com
Quick Insights into Senior Whole Health Customer Service
Senior Whole Health's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Senior Whole Health's Customer Service score.
Ranked Senior Whole Health Customer Service the Highest
Senior Whole Health Customer Service Score by Industry
Senior Whole Health's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Senior Whole Health as an Employer
2.8/5
Senior Whole Health has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Senior Whole Health scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Senior Whole Health would recommend the brand to a friend. ENPS measures how likely Senior Whole Health employees would recommend working at Senior Whole Health to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
