-100
NPS
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Seniors Helping Seniors
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About Seniors Helping Seniors' Brand
Seniors in-home services
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.9/5
Pricing
1.5/5
Customer Service
Seniors Helping Seniors NPS
Seniors Helping Seniors's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Seniors Helping Seniors's customers would recommend using the product based on a scale of -100 to 100.
Seniors Helping Seniors Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Seniors Helping Seniors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Seniors Helping Seniors Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Seniors Helping Seniors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Seniors Helping Seniors Product Quality
2.5/5
Seniors Helping Seniors has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Seniors Helping Seniors' overall Product Quality score rated by its users and customers.
Seniors Helping Seniors Product Information
Seniors Helping Seniors’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
Seniors Helping Seniors Pricing
Seniors Helping Seniors ROI & Value For Money
1.9/5
Seniors Helping Seniors has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Seniors Helping Seniors' overall ROI score rated by its users and customers.
Seniors Helping Seniors Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Seniors Helping Seniors Customer Service
1.5/5
Seniors Helping Seniors has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Seniors Helping Seniors' overall Customer Service score rated by its users and customers.
About Seniors Helping Seniors's Customer Service
Address
87 ½ Midwood Road, Branford, CT
Website
http://seniorcaresouthcentralct.com/
Phone Number
+1 203-488-9200
Seniors Helping Seniors as an Employer
3.0/5
Seniors Helping Seniors has a 3.0/5 stars for its overall company culture rated by their employees
top
5%
CEO of Seniors Helping Seniors
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Seniors Helping Seniors scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Seniors Helping Seniors would recommend the brand to a friend. ENPS measures how likely Seniors Helping Seniors employees would recommend working at Seniors Helping Seniors to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
