100
NPS
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Brand Page
Sensei Biotherapeutics
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About Sensei Biotherapeutics' Brand
We push the boundaries of science and imagination to discover and develop innovative medicines for patients. Sensei biotherapeutics is developing a pipeline of medicines designed to fulfill the substantial potential of the immune system to defeat cancer and other diseases. Sensei stands for teacher. We are teaching the immune system to fight cancer and other diseases. That is our mission. Ours is a collaborative and teaching culture where impassioned people are expected to bring their experience and ideas to the mission to contribute to the greater good.
Brand at a Glance
5/5
Product Quality
Sensei Biotherapeutics NPS
Sensei Biotherapeutics's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sensei Biotherapeutics's customers would recommend using the product based on a scale of -100 to 100.
Sensei Biotherapeutics Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sensei Biotherapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sensei Biotherapeutics Product Quality
5/5
Sensei Biotherapeutics has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sensei Biotherapeutics' overall Product Quality score rated by its users and customers.
Sensei Biotherapeutics Product Information
Sensei Biotherapeutics’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://senseibio.com/
- Company Size
- 11-50 Employees
Industry
Biotech and Pharmaceuticals
Sensei Biotherapeutics Customer Satisfaction (CSAT)
Sensei Biotherapeutics Customer Satisfaction (CSAT) Score
100 / 100
Sensei Biotherapeutics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sensei Biotherapeutics as an Employer
4.3/5
Sensei Biotherapeutics has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sensei Biotherapeutics scored a 100 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Sensei Biotherapeutics would recommend the brand to a friend. ENPS measures how likely Sensei Biotherapeutics employees would recommend working at Sensei Biotherapeutics to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
