26
NPS
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Sentry Insurance
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About Sentry Insurance's Brand
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Sentry Insurance CMO
Stephanie Smith
Stephanie Smith serves as the Vice President, Chief Marketing and Brand Officer of Sentry Insurance. Stephanie started at Sentry Insurance in October of 2016. Stephanie currently resides in the Wausau, Wisconsin Area.
Sentry Insurance NPS
Sentry Insurance's Net Promoter Score (NPS) is a 26 with 57% Promoters, 12% Passives, and 31% Detractors. Net Promoter Score tracks whether Sentry Insurance's customers would recommend using the product based on a scale of -100 to 100.
Sentry Insurance Overall NPS
| 57% | Promoters |
|---|---|
| 12% | Passives |
| 31% | Detractors |
Sentry Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 31 | Mar 2024 | 31 |
May 2024 29 | May 2024 | 29 |
Jun 2024 33 | Jun 2024 | 33 |
Jul 2024 32 | Jul 2024 | 32 |
Oct 2024 34 | Oct 2024 | 34 |
Jan 2025 36 | Jan 2025 | 36 |
Mar 2025 31 | Mar 2025 | 31 |
May 2025 29 | May 2025 | 29 |
Oct 2025 31 | Oct 2025 | 31 |
Nov 2025 32 | Nov 2025 | 32 |
Feb 2026 28 | Feb 2026 | 28 |
Mar 2026 26 | Mar 2026 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sentry Insurance NPS by Gender
Female customers rated Sentry Insurance's NPS 14 points higher than Male customers.
Male
0
Sentry Insurance's NPS was rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
14
Sentry Insurance's NPS was rated 14 by Female customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Sentry Insurance NPS by Ethnicity
Sentry Insurance's NPS was rated 56 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 56 | Caucasian | 56 |
Sentry Insurance NPS by Age
Sentry Insurance's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sentry Insurance NPS by Usage
Sentry Insurance's NPS was rated the highest by customers who have used Sentry Insurance's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
Over 10 Years 66 | Over 10 Years | 66 |
Sentry Insurance Customer Reviews
Out of the 5 Sentry Insurance customer reviews 3 were positive and 2 were constructive. Sentry Insurance customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Sentry Insurance Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Sentry Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sentry Insurance Customer Loyalty Score by Gender
Female customers rated Sentry Insurance's Customer Loyalty score 26% higher than Male customers.
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Male
61%
Yes
Female
87%
Yes
Sentry Insurance Customer Loyalty Score by Ethnicity
Sentry Insurance's Customer Loyalty score was rated 90% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sentry Insurance.
90
out of 100
Caucasian
Sentry Insurance Customer Loyalty Score by Age
Sentry Insurance's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sentry Insurance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
56-60 100% | 56-60 | 100% |
Sentry Insurance Customer Loyalty Score by Usage
Sentry Insurance's Customer Loyalty score was rated the highest by customers who have used Sentry Insurance's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sentry Insurance Customer Loyalty Score by Industry
Sentry Insurance's Customer Loyalty score was rated 100% by both Accounting and Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sentry Insurance Product Quality
3.6/5
Sentry Insurance has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Sentry Insurance Product Information
Sentry Insurance’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Sentry Insurance's product the highest.
- Website
- https://www.sentry.com/
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
Quick Insights into Sentry Insurance Product Quality
Sentry Insurance's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers who have used Sentry Insurance's products/services for Less than 1 Year.
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Ranked Sentry Insurance Product Quality the Highest
Ranked Sentry Insurance Product Quality the Lowest
Sentry Insurance Product Quality Score by Gender
Male customers rated Sentry Insurance's Product Quality score 0.4 stars higher than Female customers.
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Male
3.3/5
Female
2.9/5
Sentry Insurance Product Quality Score by Ethnicity
Sentry Insurance's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sentry Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Sentry Insurance Product Quality Score by Age
Sentry Insurance's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sentry Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
56-60 5 | 56-60 | 5 |
Sentry Insurance Product Quality Score by Usage
Sentry Insurance's Product Quality score was rated the highest by customers who have used Sentry Insurance's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sentry Insurance Product Quality Score by Industry
Sentry Insurance's Product Quality score was rated 5 stars by both Accounting and Insurance industry customers.
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Sentry Insurance Pricing
Sentry Insurance ROI & Value For Money
3.5/5
Sentry Insurance has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Sentry Insurance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Accounting industry think that they had the lowest ROI from Sentry Insurance.
Quick Insights into Sentry Insurance ROI
Sentry Insurance's ROI score was rated highest by customers ages 56-60, and rated lowest by customers who have used Sentry Insurance's products/services for Less than 1 Year.
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Ranked Sentry Insurance ROI the Highest
Ranked Sentry Insurance ROI the Lowest
Sentry Insurance ROI Score by Gender
Male customers rated Sentry Insurance's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sentry Insurance.
Male
3.2/5
Female
3/5
Sentry Insurance ROI Score by Ethnicity
Sentry Insurance's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sentry Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Sentry Insurance ROI Score by Age
Sentry Insurance's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sentry Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
56-60 5 | 56-60 | 5 |
Sentry Insurance ROI Score by Usage
Sentry Insurance's ROI score was rated the highest by customers who have used Sentry Insurance's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sentry Insurance ROI Score by Industry
Sentry Insurance's ROI score was rated the highest by Insurance industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sentry Insurance Customer Satisfaction (CSAT)
Sentry Insurance Customer Satisfaction (CSAT) Score
66 / 100
Sentry Insurance has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
16%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
2%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sentry Insurance Customer Satisfaction
Sentry Insurance's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Sentry Insurance's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Sentry Insurance's Customer Satisfaction.
Ranked Sentry Insurance Customer Satisfaction the Highest
Ranked Sentry Insurance Customer Satisfaction the Lowest
Sentry Insurance Customer Satisfaction Score by Gender
Female customers rated Sentry Insurance's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sentry Insurance.
43 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
50 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Sentry Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sentry Insurance's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sentry Insurance.
67 / 100
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Sentry Insurance Customer Satisfaction Score by Age
Sentry Insurance's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sentry Insurance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 56-60 | 67% |
Sentry Insurance Customer Satisfaction Score by Usage
Sentry Insurance's Customer Satisfaction score was rated the highest by customers who have used Sentry Insurance's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sentry Insurance Customer Satisfaction Score by Industry
Sentry Insurance's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Sentry Insurance Customer Satisfaction Score by Industry",
"text": "Sentry Insurance's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Sentry Insurance's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Insurance",
"groupId": 526,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
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]
}Sentry Insurance Customer Service
3.6/5
Sentry Insurance has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Sentry Insurance's overall Customer Service score rated by its users and customers.
About Sentry Insurance's Customer Service
Address
Wisconsin, Stevens Point, WI 54481
Website
https://www.sentry.com/
Phone Number
800-473-6879
Quick Insights into Sentry Insurance Customer Service
Sentry Insurance's Customer Service score was rated highest by customers from the Insurance industry, and rated lowest by customers who have used Sentry Insurance's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Sentry Insurance's Customer Service score.
Ranked Sentry Insurance Customer Service the Highest
Ranked Sentry Insurance Customer Service the Lowest
Sentry Insurance Customer Service Score by Gender
Male customers rated Sentry Insurance's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sentry Insurance.
Male
3.2/5
Female
3/5
Sentry Insurance Customer Service Score by Ethnicity
Sentry Insurance's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sentry Insurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Sentry Insurance Customer Service Score by Age
Sentry Insurance's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sentry Insurance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
56-60 4.8 | 56-60 | 4.8 |
Sentry Insurance Customer Service Score by Usage
Sentry Insurance's Customer Service score was rated the highest by customers who have used Sentry Insurance's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sentry Insurance Customer Service Score by Industry
Sentry Insurance's Customer Service score was rated the highest by Insurance industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Sentry Insurance as an Employer
4.2/5
Sentry Insurance has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Sentry Insurance scored a 26 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Sentry Insurance would recommend the brand to a friend. ENPS measures how likely Sentry Insurance employees would recommend working at Sentry Insurance to a friend.
Net Promoter Score
26
NPS Score
| 57% | Promoters |
|---|---|
| 12% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 57% | Promoters |
|---|---|
| 16% | Passive |
| 27% | Detractors |
