-64
NPS
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Service Experts
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About Service Experts' Brand
Service Experts LLC sells, repairs, and installs heating, ventilation, and air conditioning (HVAC) equipment.
Brand at a Glance
72%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
1.9/5
Customer Service
Service Experts NPS
Service Experts's Net Promoter Score (NPS) is a -64 with 15% Promoters, 6% Passives, and 79% Detractors. Net Promoter Score tracks whether Service Experts's customers would recommend using the product based on a scale of -100 to 100.
Service Experts Overall NPS
| 15% | Promoters |
|---|---|
| 6% | Passives |
| 79% | Detractors |
Service Experts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -89 | Dec 2022 | -89 |
Jan 2023 -91 | Jan 2023 | -91 |
Feb 2023 -79 | Feb 2023 | -79 |
Mar 2023 -79 | Mar 2023 | -79 |
Apr 2023 -80 | Apr 2023 | -80 |
Jun 2023 -82 | Jun 2023 | -82 |
Oct 2023 -74 | Oct 2023 | -74 |
Jan 2024 -70 | Jan 2024 | -70 |
Feb 2024 -72 | Feb 2024 | -72 |
Apr 2024 -72 | Apr 2024 | -72 |
Dec 2024 -66 | Dec 2024 | -66 |
Nov 2025 -66 | Nov 2025 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Service Experts NPS by Gender
Female customers rated Service Experts's NPS 4 points higher than Male customers.
Male
-60
Service Experts's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-56
Service Experts's NPS was rated -56 by Female customers on Comparably.
22%
Promoters
0%
Passives
78%
Detractors
Service Experts NPS by Ethnicity
Service Experts's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -86 | Caucasian | -86 |
African American/Black 100 | African American/Black | 100 |
Service Experts NPS by Age
Service Experts's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Service Experts NPS by Usage
Service Experts's NPS was rated the highest by customers who have used Service Experts's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -72 | Over 10 Years | -72 |
Service Experts Customer Reviews
Out of the 7 Service Experts customer reviews 1 was positive and 6 were constructive. Service Experts customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Service Experts Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Service Experts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Service Experts Customer Loyalty Score by Gender
Female customers rated Service Experts's Customer Loyalty score 17% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Service Experts.
Male
73%
Yes
Female
90%
Yes
Service Experts Customer Loyalty Score by Ethnicity
Service Experts's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Service Experts.
82
out of 100
Caucasian
100
out of 100
African American/Black
Service Experts Customer Loyalty Score by Age
Service Experts's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Service Experts.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
66+ 82% | 66+ | 82% |
Service Experts Customer Loyalty Score by Usage
Service Experts's Customer Loyalty score was rated the highest by customers who have used Service Experts's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Service Experts Customer Loyalty Score by Industry
Service Experts's Customer Loyalty score was rated 33% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Service Experts Product Quality
2.2/5
Service Experts has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Service Experts' overall Product Quality score rated by its users and customers.
Service Experts Product Information
Service Experts’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Service Experts's product the highest.
- Website
- http://www.serviceexperts.ca
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Energy
Quick Insights into Service Experts Product Quality
Service Experts's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Service Experts' Product Quality.
Ranked Service Experts Product Quality the Highest
Ranked Service Experts Product Quality the Lowest
Service Experts Product Quality Score by Gender
Female customers rated Service Experts's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Service Experts.
Male
2.1/5
Female
2.3/5
Service Experts Product Quality Score by Ethnicity
Service Experts's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Service Experts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 5 | African American/Black | 5 |
Service Experts Product Quality Score by Age
Service Experts's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Service Experts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 3.1 | 66+ | 3.1 |
Service Experts Product Quality Score by Usage
Service Experts's Product Quality score was rated the highest by customers who have used Service Experts's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Service Experts Product Quality Score by Industry
Service Experts's Product Quality score was rated 3.2 stars by Tech industry customers.
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Service Experts Pricing
Service Experts ROI & Value For Money
2/5
Service Experts has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Service Experts' overall ROI score rated by its users and customers.
Service Experts Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Service Experts ROI
Service Experts's ROI score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Service Experts' ROI score.
Ranked Service Experts ROI the Highest
Ranked Service Experts ROI the Lowest
Service Experts ROI Score by Gender
Male customers rated Service Experts's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Service Experts.
Male
2.1/5
Female
1.9/5
Service Experts ROI Score by Ethnicity
Service Experts's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Service Experts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 5 | African American/Black | 5 |
Service Experts ROI Score by Age
Service Experts's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Service Experts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 2.7 | 66+ | 2.7 |
Service Experts ROI Score by Usage
Service Experts's ROI score was rated the highest by customers who have used Service Experts's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Service Experts ROI Score by Industry
Service Experts's ROI score was rated 2.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Service Experts Customer Satisfaction (CSAT)
Service Experts Customer Satisfaction (CSAT) Score
22 / 100
Service Experts has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
3%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
23%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Service Experts Customer Satisfaction
Service Experts's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Service Experts' Customer Satisfaction.
Ranked Service Experts Customer Satisfaction the Highest
Ranked Service Experts Customer Satisfaction the Lowest
Service Experts Customer Satisfaction Score by Gender
Female customers rated Service Experts's Customer Satisfaction score 2 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Service Experts.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 40% | |
Very Dissatisfied | 30% |
22 / 100
FemaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 67% |
Service Experts Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Service Experts' Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Service Experts.
7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
60%
CSAT according to African American/Black
Service Experts' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Service Experts.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Service Experts Customer Satisfaction Score by Age
Service Experts's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Service Experts.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 17% | |||||||||||||||
| 66+ | 30% |
Service Experts Customer Satisfaction Score by Usage
Service Experts's Customer Satisfaction score was rated the highest by customers who have used Service Experts's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Service Experts Customer Satisfaction Score by Industry
Service Experts's Customer Satisfaction score was rated 25 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Service Experts Customer Satisfaction Score by Industry",
"text": "Service Experts's Customer Satisfaction score was rated 25 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Service Experts's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}Service Experts Customer Service
1.9/5
Service Experts has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Service Experts' overall Customer Service score rated by its users and customers.
About Service Experts's Customer Service
Address
3820 American Drive Suite 200, Plano, TX 75075
Website
http://www.serviceexperts.ca
Phone Number
(972)231-5468
Quick Insights into Service Experts Customer Service
Service Experts's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used Service Experts's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Service Experts' Customer Service score.
Ranked Service Experts Customer Service the Highest
Ranked Service Experts Customer Service the Lowest
Service Experts Customer Service Score by Gender
Male customers rated Service Experts's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Service Experts.
Male
1.9/5
Female
1.7/5
Service Experts Customer Service Score by Ethnicity
Service Experts's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Service Experts.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 5 | African American/Black | 5 |
Service Experts Customer Service Score by Age
Service Experts's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Service Experts.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
Service Experts Customer Service Score by Usage
Service Experts's Customer Service score was rated the highest by customers who have used Service Experts's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Service Experts Customer Service Score by Industry
Service Experts's Customer Service score was rated 1.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Service Experts as an Employer
2.9/5
Service Experts has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Service Experts scored a -64 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Service Experts would recommend the brand to a friend. ENPS measures how likely Service Experts employees would recommend working at Service Experts to a friend.
Net Promoter Score
-64
NPS Score
| 15% | Promoters |
|---|---|
| 6% | Passive |
| 79% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
