Service Express Employee Reviews
Out of 2214 Service Express employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Service Express improve their work culture. The Engineering team, with 97% positive reviews, reports the best experience at Service Express compared to all other departments at the company. The Finance team offered the most constructive feedback, with 11% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Transparency and communication. Work-life balance.
Review from Marketing Dept
Listen with an open mind
Actually, recognizing what's going on in the business & where the attention is needed. Money is being taken away from teams that are crucial to the business.
Review from Customer Success Dept
Treating us as humans who they value. Instead of someone they could drop tomorrow and it not matter.
Review from Sales Dept
Servant Leadership and respect for employees
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Pay is average at best. Benefits are sub-par.
Review from Marketing Dept
Comp to align with market, more affordable benefits, and a healthier 401 K match
Review from HR Dept
Compared to other roles, it seems that we are below the average
Review from Marketing Dept
My workload has more then doubled. On top of the workload I have, I also had to help develop, test and train the UK team on how to navigate our systems. My raise wasn't enough to cover the cost of living increase.
Review from Finance Dept
I think that I could provide more ROI if they gave me more ability to bring in revenue, and things are just so expensive these days.
Review from Marketing Dept
What do your coworkers need to improve and how could you work together better?
Coworkers need to communicate better, also take accountability when necessary.
Review from IT Dept
My co workers need better time management skills and more empathy when passing off calls. They should make sure parts are correct and correct troubleshooting steps have been taken.
Review from Engineering Dept
Do more team functions and team building.
Review from Sales Dept
Technical skills effort communication integrity work ethic
Review from Engineering Dept
It would be helpful if they were less immature
Review from Sales Dept
What needs to change to make the company culture better?
The company should start acting like a $500m company. We make decision's based on a culture from 20 years ago and many of the key process have tools have not changed since then, We seem to be paying more attention to acquisitions than making make the current teams and tools work more efficient.
Review from Operations Dept
Transparency and an ability to address difficult issues.
Review from HR Dept
Management. New faces. Folks who are serious about investing their energy in their employee. No more clueless folks please. No more glorify sales rep to run the show.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Service Express yet.
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What's going wrong and how can it be improved?
I have a far drive, and working from home is looked down upon or not allowed in my position. Every day, I spend 11/15 hours of my day traveling for work or working a job I can do completely from my computer on my couch.
Review from Marketing Dept
A company once grounded in the idea that its "people powered & people first" has strictly become a "money first" company
Review from Customer Success Dept
Less pressure that leadership puts on us. More empathy from my boss
Review from Sales Dept
Things move too slowly. Process is good but not to the detriment of productivity. Deadlines should be tighter so activities aren't so dragged out.
Review from Marketing Dept
tough losing deals to Park Place every month
Review from Sales Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Service Express yet.
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