Headquartered in Palo Alto, ServiceRocket is a global leader in tech-enabled services with offices around the world. A trusted partner to Atlassian, Meta and Salesforce, we help reduce technical complexity with human expertise and smart solutions. Working collaboratively across five continents, Rocketeers deliver our brand promise to customers, partners and each other: We’ve got your back. ServiceRocket’s diverse roster of solutions and services—from software adoption to platform expansion, Cloud migration, support, customer education and apps—enable us to be the single most reliable partner in the acceleration of your growth. Learn more: https://www.servicerocket.com/ read more

EMPLOYEE PARTICIPANTS: 12

TOTAL RATINGS: 257

CEO: Robert Castaneda

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Joining ServiceRocket - Employee Onboarding

Employee Sentiment

The prevailing opinion from employees about joining ServiceRocket is that the company was prepared on their first day. ServiceRocket employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Answer	Percent
Yes	100%
No	0%

Did you have a positive onboarding experience when you were hired at your current company?

Answer	Percent
Very Prepared	0%
Prepared	100%
Somewhat Prepared	0%
Unprepared	0%
Very Unprepared	0%

How prepared was your company on your first day of onboarding?

Answer	Percent
Yes	100%
No	0%

Was your direct manager helpful with your onboarding during your first 90 days?

Meet Your Managers

Your direct manager highly affects your experience at a company; overall managers at ServiceRocket are rated an A. At ServiceRocket most employees said they received feedback once a month or once a quarter. 67% of employees also said they felt comfortable giving their managers feedback. Learn More about your managers at ServiceRocket.

Answer	Percent
Every week	0%
Once a month	50%
Once a quarter	25%
Once a year	25%
Never	0%

How often do you get valuable feedback on how to improve at work?

Answer	Percent
Yes	0%
No	100%

Does your boss expect you to work when you're on vacation?

Answer	Percent
Yes	67%
No	33%

Do you feel comfortable giving your boss negative feedback?

Negotiate Salary

If you think you and your skill set should be valued higher than your offer, negotiate your salary! 51% of men and 42% of women on Comparably said they negotiated their salaries. ServiceRocket ranks in the Top 10% for compensation in San Francisco. Learn More about Salaries at ServiceRocket.

Average Salaries at ServiceRocket by Department

Get Acclimated

Now that you’ve joined ServiceRocket, get acclimated. Is lunch a social time or do people sit at their desks? At ServiceRocket the most common answer selected by employees is a 1 hour break. Understand your coworkers and why they’ve chosen to stay at ServiceRocket, many employees say it’s because of the comp & benefits.

Answer	Percent
Company Mission	0%
Comp & Benefits	100%
Co-Workers	0%
Comfort & Familiarity	0%
Career Advancement Opportunities	0%

What's the main reason you stay at your current company?

Answer	Percent
>1 hour	0%
1 hour	100%
45 minutes	0%
30 minutes	0%
I eat at my desk	0%

How long do you take for lunch breaks?

Answer	Percent
Multiple times a week	33%
Once a week	33%
Once a month	34%
Once a quarter	0%
Never	0%

How often do you socialize with team members outside of work?

Professional Development

ServiceRocket ranks in the Top 25% of companies for professional development in San Francisco. 100% of employees feel as though ServiceRocket is beneficial to their continuous career growth, and 33% said they had a mentor at the office. Learn More about Professional Development at ServiceRocket.

Answer	Percent
Yes	33%
No	67%

Do you have a mentor at work?

Answer	Percent
Yes	100%
No	0%

Does your current company provide you meaningful opportunities for career advancement?

Company Onboarding at Similar Size Companies on Comparably

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