70
NPS
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Brand Page
SetSchedule
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About SetSchedule's Brand
SetSchedule is a technology company based in Irvine California that focuses on Real Estate information SAAS Products, consumer cloud communication products, artificial intelligence, and autonomous business flow applications. Some of the company’s key products and applications include the SetSchedule App, SetHello, SetValue™, SetAds, Referral Radar,and Jessica 2.0.
Brand at a Glance
84%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
SetSchedule NPS
SetSchedule's Net Promoter Score (NPS) is a 70 with 85% Promoters, 0% Passives, and 15% Detractors. Net Promoter Score tracks whether SetSchedule's customers would recommend using the product based on a scale of -100 to 100.
SetSchedule Overall NPS
| 85% | Promoters |
|---|---|
| 0% | Passives |
| 15% | Detractors |
SetSchedule NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Jun 2022 67 | Jun 2022 | 67 |
Dec 2022 71 | Dec 2022 | 71 |
Jan 2023 55 | Jan 2023 | 55 |
Apr 2023 60 | Apr 2023 | 60 |
May 2023 63 | May 2023 | 63 |
Nov 2023 67 | Nov 2023 | 67 |
Dec 2023 69 | Dec 2023 | 69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SetSchedule NPS by Gender
Female customers rated SetSchedule's NPS 66 points higher than Male customers.
Male
34
SetSchedule's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
100
SetSchedule's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
SetSchedule NPS by Usage
SetSchedule's NPS was rated 100 points by customers who have used SetSchedule's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
SetSchedule Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of SetSchedule users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SetSchedule Customer Loyalty Score by Gender
Female customers rated SetSchedule's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SetSchedule.
Male
70%
Yes
Female
100%
Yes
SetSchedule Customer Loyalty Score by Usage
SetSchedule's Customer Loyalty score was rated 100% by customers who have used SetSchedule's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SetSchedule Product Quality
4.1/5
SetSchedule has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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SetSchedule Product Information
SetSchedule’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.setschedule.com/
- Company Size
- 201-500 Employees
Industry
Real Estate
Quick Insights into SetSchedule Product Quality
SetSchedule's Product Quality score was rated highest by customers who have used SetSchedule's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked SetSchedule Product Quality the Highest
Ranked SetSchedule Product Quality the Lowest
SetSchedule Product Quality Score by Gender
Female customers rated SetSchedule's Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SetSchedule.
Male
3.5/5
Female
4.6/5
SetSchedule Product Quality Score by Usage
SetSchedule's Product Quality score was rated 5 stars by customers who have used SetSchedule's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SetSchedule Pricing
SetSchedule ROI & Value For Money
4/5
SetSchedule has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into SetSchedule ROI
SetSchedule's ROI score was rated highest by customers who have used SetSchedule's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked SetSchedule ROI the Highest
Ranked SetSchedule ROI the Lowest
SetSchedule ROI Score by Gender
Female customers rated SetSchedule's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SetSchedule.
Male
3.5/5
Female
4.3/5
SetSchedule ROI Score by Usage
SetSchedule's ROI score was rated 5 stars by customers who have used SetSchedule's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SetSchedule Customer Satisfaction (CSAT)
SetSchedule Customer Satisfaction (CSAT) Score
50 / 100
SetSchedule has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SetSchedule Customer Service
4.2/5
SetSchedule has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About SetSchedule's Customer Service
Address
100 Spectrum Center Dr., Suite 900, Irvine, CA 92618
Website
http://www.setschedule.com/
Phone Number
(888)222-0011
Quick Insights into SetSchedule Customer Service
SetSchedule's Customer Service score was rated highest by customers who have used SetSchedule's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked SetSchedule's Customer Service score.
Ranked SetSchedule Customer Service the Highest
Ranked SetSchedule Customer Service the Lowest
SetSchedule Customer Service Score by Gender
Female customers rated SetSchedule's Customer Service score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SetSchedule.
Male
3.5/5
Female
5/5
SetSchedule Customer Service Score by Usage
SetSchedule's Customer Service score was rated 5 stars by customers who have used SetSchedule's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SetSchedule as an Employer
4.8/5
SetSchedule has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SetSchedule scored a 70 for Net Promoter Score and a 82 for Employee Net Promoter Score. NPS gauges how likely a customer of SetSchedule would recommend the brand to a friend. ENPS measures how likely SetSchedule employees would recommend working at SetSchedule to a friend.
Net Promoter Score
70
NPS Score
| 85% | Promoters |
|---|---|
| 0% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
82
eNPS Score
| 86% | Promoters |
|---|---|
| 10% | Passive |
| 4% | Detractors |
