-51
NPS
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Sevita
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About Sevita's Brand
Sevita is the leading provider of home and community-based specialty health care, with 40,000 employees proudly serving over 50,000 individuals. We believe that people can grow, learn, and be as independent as possible in the homes and communities where they live.
Brand at a Glance
61%
Customer Loyalty
2.1/5
Product Quality
2/5
Pricing
2/5
Customer Service
Sevita NPS
Sevita's Net Promoter Score (NPS) is a -51 with 21% Promoters, 7% Passives, and 72% Detractors. Net Promoter Score tracks whether Sevita's customers would recommend using the product based on a scale of -100 to 100.
Sevita Overall NPS
| 21% | Promoters |
|---|---|
| 7% | Passives |
| 72% | Detractors |
Sevita NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -53 | Nov 2024 | -53 |
Dec 2024 -50 | Dec 2024 | -50 |
Jan 2025 -50 | Jan 2025 | -50 |
Mar 2025 -50 | Mar 2025 | -50 |
May 2025 -48 | May 2025 | -48 |
Jun 2025 -50 | Jun 2025 | -50 |
Jul 2025 -50 | Jul 2025 | -50 |
Aug 2025 -51 | Aug 2025 | -51 |
Sep 2025 -53 | Sep 2025 | -53 |
Oct 2025 -53 | Oct 2025 | -53 |
Dec 2025 -51 | Dec 2025 | -51 |
Jan 2026 -53 | Jan 2026 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sevita NPS by Gender
Male customers rated Sevita's NPS 17 points higher than Female customers.
Male
-60
Sevita's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-77
Sevita's NPS was rated -77 by Female customers on Comparably.
10%
Promoters
3%
Passives
87%
Detractors
Sevita NPS by Ethnicity
Sevita's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -78 | Other | -78 |
Sevita NPS by Age
Sevita's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sevita NPS by Usage
Sevita's NPS was rated the highest by customers who have used Sevita's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -26 | Less than 1 Year | -26 |
1 to 2 Years -72 | 1 to 2 Years | -72 |
2 to 5 Years -93 | 2 to 5 Years | -93 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -100 | Over 10 Years | -100 |
Sevita Customer Reviews
Out of the 11 Sevita customer reviews 1 was positive and 10 were constructive. Sevita customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sevita Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Sevita users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sevita Customer Loyalty Score by Gender
Female customers rated Sevita's Customer Loyalty score 21% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sevita.
Male
46%
Yes
Female
67%
Yes
Sevita Customer Loyalty Score by Ethnicity
Sevita's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sevita.
65
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
70
out of 100
Other
Sevita Customer Loyalty Score by Age
Sevita's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sevita.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
31-35 49% | 31-35 | 49% |
41-45 64% | 41-45 | 64% |
51-55 74% | 51-55 | 74% |
56-60 100% | 56-60 | 100% |
61-65 66% | 61-65 | 66% |
66+ 55% | 66+ | 55% |
Sevita Customer Loyalty Score by Usage
Sevita's Customer Loyalty score was rated the highest by customers who have used Sevita's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sevita Customer Loyalty Score by Industry
Sevita's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sevita Product Quality
2.1/5
Sevita has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Sevita Product Information
Sevita’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Sevita's product the highest. Reviewers from the Tech industry rated Sevita the lowest at 1.5.
- Website
- https://sevitahealth.com/
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Sevita Product Quality
Sevita's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Sevita's Product Quality.
Ranked Sevita Product Quality the Highest
Ranked Sevita Product Quality the Lowest
Sevita Product Quality Score by Gender
Male customers rated Sevita's Product Quality score 0.2 stars higher than Female customers.
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Male
1.8/5
Female
1.6/5
Sevita Product Quality Score by Ethnicity
Sevita's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sevita.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Other 1.5 | Other | 1.5 |
Sevita Product Quality Score by Age
Sevita's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sevita.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.9 | 18-25 | 1.9 |
31-35 1.8 | 31-35 | 1.8 |
41-45 2.2 | 41-45 | 2.2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Sevita Product Quality Score by Usage
Sevita's Product Quality score was rated the highest by customers who have used Sevita's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Sevita Product Quality Score by Industry
Sevita's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Sevita Pricing
Sevita ROI & Value For Money
2/5
Sevita has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Sevita Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Sevita.
Quick Insights into Sevita ROI
Sevita's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Sevita's ROI score.
Ranked Sevita ROI the Highest
Ranked Sevita ROI the Lowest
Sevita ROI Score by Gender
Male customers rated Sevita's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sevita.
Male
2.1/5
Female
1.5/5
Sevita ROI Score by Ethnicity
Sevita's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sevita.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 1.5 | Other | 1.5 |
Sevita ROI Score by Age
Sevita's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sevita.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.9 | 18-25 | 1.9 |
31-35 2.2 | 31-35 | 2.2 |
41-45 2.3 | 41-45 | 2.3 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
Sevita ROI Score by Usage
Sevita's ROI score was rated the highest by customers who have used Sevita's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Sevita ROI Score by Industry
Sevita's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Sevita Customer Satisfaction (CSAT)
Sevita Customer Satisfaction (CSAT) Score
25 / 100
Sevita has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
12%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
16%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sevita Customer Satisfaction
Sevita's Customer Satisfaction score was rated highest by customers who have used Sevita's products/services for Less than 1 Year, and rated lowest by customers who have used Sevita's products/services for Over 10 Years.
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Ranked Sevita Customer Satisfaction the Highest
Ranked Sevita Customer Satisfaction the Lowest
Sevita Customer Satisfaction Score by Gender
Male customers rated Sevita's Customer Satisfaction score 6 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sevita.
21 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 29% | |
Very Dissatisfied | 36% |
15 / 100
FemaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 15% | |
Very Dissatisfied | 59% |
Sevita Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sevita's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sevita.
16 / 100
Very Satisfied
0%
Satisfied
16%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
16%
Very Dissatisfied
52%
CSAT according to Asian or Pacific Islander
Sevita's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sevita.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Other
Sevita's Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sevita.
11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
67%
Sevita Customer Satisfaction Score by Age
Sevita's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sevita.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 31-35 | 29% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 51-55 | 14% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 17% |
Sevita Customer Satisfaction Score by Usage
Sevita's Customer Satisfaction score was rated the highest by customers who have used Sevita's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Sevita Customer Satisfaction Score by Industry
Sevita's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Sevita Customer Satisfaction Score by Industry",
"text": "Sevita's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Sevita's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Sevita's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Sevita's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
}
]
}Sevita Customer Service
2/5
Sevita has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sevita's overall Customer Service score rated by its users and customers.
About Sevita's Customer Service
Address
313 Congress St, Boston, MA 02210
Website
https://sevitahealth.com/
Phone Number
+1 815-282-6153
Sevita's Social Links
Quick Insights into Sevita Customer Service
Sevita's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Sevita's Customer Service score.
Ranked Sevita Customer Service the Highest
Ranked Sevita Customer Service the Lowest
Sevita Customer Service Score by Gender
Male customers rated Sevita's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sevita.
Male
1.7/5
Female
1.6/5
Sevita Customer Service Score by Ethnicity
Sevita's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sevita.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Other 1.5 | Other | 1.5 |
Sevita Customer Service Score by Age
Sevita's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sevita.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
31-35 1.6 | 31-35 | 1.6 |
41-45 2.1 | 41-45 | 2.1 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Sevita Customer Service Score by Usage
Sevita's Customer Service score was rated the highest by customers who have used Sevita's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Sevita Customer Service Score by Industry
Sevita's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Sevita as an Employer
2.4/5
Sevita has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Sevita scored a -51 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Sevita would recommend the brand to a friend. ENPS measures how likely Sevita employees would recommend working at Sevita to a friend.
Net Promoter Score
-51
NPS Score
| 21% | Promoters |
|---|---|
| 7% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 26% | Promoters |
|---|---|
| 10% | Passive |
| 64% | Detractors |
