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NPS
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SG-SOCIETE GENERALE
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About SG-SOCIETE GENERALE's Brand
"Building societies and mortgage banks, savings banks Building societies and mortgage banks Savings banks; Finance houses Consumer credit financing, finance houses"
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
SG-SOCIETE GENERALE NPS
SG-SOCIETE GENERALE's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether SG-SOCIETE GENERALE's customers would recommend using the product based on a scale of -100 to 100.
SG-SOCIETE GENERALE Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
SG-SOCIETE GENERALE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SG-SOCIETE GENERALE Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SG-SOCIETE GENERALE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SG-SOCIETE GENERALE Product Quality
4/5
SG-SOCIETE GENERALE has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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SG-SOCIETE GENERALE Product Information
SG-SOCIETE GENERALE’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
SG-SOCIETE GENERALE Pricing
SG-SOCIETE GENERALE ROI & Value For Money
4.5/5
SG-SOCIETE GENERALE has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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SG-SOCIETE GENERALE Customer Satisfaction (CSAT)
SG-SOCIETE GENERALE Customer Satisfaction (CSAT) Score
100 / 100
SG-SOCIETE GENERALE has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SG-SOCIETE GENERALE Customer Service
4.5/5
SG-SOCIETE GENERALE has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About SG-SOCIETE GENERALE's Customer Service
Address
29 BD HAUSSMANN SOCIETE GENERALE, Paris-9e arrondissement, 75009 France
Website
http://www.societegenerale.com
SG-SOCIETE GENERALE as an Employer
Consumer vs. Employees
SG-SOCIETE GENERALE scored a 0 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of SG-SOCIETE GENERALE would recommend the brand to a friend. ENPS measures how likely SG-SOCIETE GENERALE employees would recommend working at SG-SOCIETE GENERALE to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 21% | Promoters |
|---|---|
| 36% | Passive |
| 43% | Detractors |
