Shake Shack is a modern day "roadside" burger stand known for its all-natural burgers read more

EMPLOYEE PARTICIPANTS: 575

TOTAL RATINGS: 3841

CEO: Randy Garutti

Zachary Koff — Chief Operating Officer at Shake Shack

Executive Bio

Mr. Zachary Koff, also known as Zach, has been Chief Operating Officer of Shake Shack Inc. since January 5, 2017. Mr. Koff served as Senior Vice President of operations at Shake Shack Inc. until January 5, 2017. Mr. Koff served as Vice President of Operations at Shake Shack Inc. since April 2012. Mr. Koff served as Director of Operations at Shake Shack Inc. since February 2010 and opened its 4th location in Miami Beach. Prior to leading operations for Shake Shack, Mr. Koff worked for the Bravo/Brio Restaurant Group for eight years and opened and operated locations in five markets. Mr. Koff graduated from Cornell University's School of Hotel Administration in 2002 with a Bachelor's Degree in Hospitality Administration and a concentration in Law.

Chief Operating Officer Impact on Operations Department's Culture

Zachary Koff holds the highest position within the Operations department at Shake Shack — Chief Operating Officer, and therefore has influence on the culture of the Operations department. Employees within Shake Shack's Operations department feel as though there is not space for career growth.

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Are you satisfied with your work/life balance?

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Positive	75%
Negative	25%

Is your work environment positive or negative?

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Does your current company provide you meaningful opportunities for career advancement?

Executive Team Culture Ratings from Shake Shack Employees

BOTTOM

25%

Shake Shack's Executive Team scores in the Bottom 25%
of similar sized companies on Comparably

See Detailed Executive Team Ratings

Do you approve of the job your executive team is doing at your company?

50% Yes

Who ranks the Executive Team the highest?

Department - Sales 80/100

Department - Product 80/100

Experience - Over 10 Years 80/100

Who ranks the Executive Team the lowest?

Department - HR 30/100

Ethnicity - Other 40/100

Department - Operations 44/100

Shake Shack's Executive Team at a Glance

Based on 242 ratings, Shake Shack's employees are less satisfied with their Executive Team and give them a “D+” or 56/100. On average, Women provided higher ratings for their Executive Team compared to Men. Also, the Sales department thinks more highly of the Executive Team relative to the HR department.

Shake Shack's Executive Team ranks in the Bottom 20% of other companies in New York and Bottom 25% of other companies on Comparably that also have 1,001-5,000 Employees.

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