Sharecare FAQs

Yes, you can select the calendar and choose a previous date, select the tracker and enter the data.

While Sharecare does offer the ability to enter data missed days within designated timeframes, your sponsor may or may not allow for use of this feature. If you have additional questions, please reach out to our support team using the Submit a Request link above.

If participating in this program, your sponsor, such as your healthcare plan or employer, will have specific eligibility requirements. If you are eligible, you will see this program (labeled Prevent Diabetes) listed in the Programs section of your Sharecare account.

Click 'Prevent Diabetes' from the Programs section of Sharecare

Begin taking the Scale Back's Pre-diabetes Screening Test on Sharecare by selecting 'Continue'

Complete the series of mandatory questions for the screening

Once you finish the screening, you will be prompted to 'Start the Program,' if you qualify

At this point, you will be directed to the program off Sharecare where you will need to create an account and begin registration

Login to Sharecare using your credentials

Go to Programs

Find the timeline card 'Prevent Diabetes'

Follow the prompts to get started

The Sharecare Diabetes Prevention Program is an interactive telemedicine-based lifestyle change program delivered via live group video sessions. A member and a group of participants meet up to 26 times over the course of a year with the same registered dietitian lifestyle coach. Using a science backed curriculum developed by the CDC, the member’s coach educates and facilitates interactive discussions among the member and fellow group members. With the support of the coach and fellow group members, members make small, incremental changes in their eating and physical activity to improve health and prevent diabetes.

Sharecare supports devices and applications that write data and sync with Apple Health, Google Fit and Fitbit. Users are required to permission Apple Health and Google Fit to retrieve this data. Since Fitbit does not integrate with Apple Health or Google Fit, Sharecare syncs directly to Fitbit to supports the most common Fitbit devices. To setup tracking, go to the Track section and select Settings (gear icon) then connect with Apple Health, Google Fit or Fitbit as a source then choose a tracker(s) to automatically track from the list. Once the tracker is selected you will see an indicator showing tracking enabled.

From the Sharecare Home Page:

Access the trackers feature

On the calendar on the left side of the page, select the date you would like to review (using the arrows at the bottom of the Calendar to change months)

The previous days' entries will be displayed on the bottom left side of the page in white.

Web- From the Sharecare Home Page:

Visit the Tracker section

Choose the specific tracker you want to edit (such as diet or sleep)

Update your original entry

iOS- From the Sharecare iOS App:

Visit the 'Track' section

Choose “edit” on the right side of the tracker you want to edit

Tap the item you want to edit and update your information

Tap the arrow at the top left of the page to save your entry

Android- From the Sharecare Android App:

Visit the 'Track' section

Select the tracker you want to edit and tap the corresponding edit button.

Select the item you'd like to update

On the resulting screen, make your update and save

Trackers are a great way to monitor your daily habits and measure your progress towards a goal. You can input your information manually or select a source to track automatically, from a third-party device/application using Google Fit, Apple Health, and Fitbit. For automatic tracking make sure you download the Sharecare mobile app from Google Play (https://play.google.com/store/apps/details?id=com.sharecare.realgreen) or the Apple App Store on iTunes (https://itunes.apple.com/us/app/sharecare/id964313779).

If you select a tracker to be automatically tracked i.e, steps using fitbit as a source, it means Sharecare will retrieve/read data from that device or application. There are several trackers you can automatically track depending on your Operating System (OS). Apple iOS includes; Steps, Sleep, Blood Pressure, and Blood Glucose. Android includes; Steps, Sleep, and Stress. Automatic tracking from a third-party will only work when you open the mobile app.

User’s must download Google Fit separately to activate tracking. If you are using an Android device you will be prompted to download and use Google Fit after you complete the RealAge test.

For Android users, Sharecare automatically tracks sleep, steps, and stress using device sensors on the phone. For this feature, go to the Track section, select Settings (gear icon) and choose sleep, steps or stress to automatically track. Once the tracker is selected you will see an indicator showing tracking enabled. For iOS users, Sharecare automatically tracks sleep using device sensors on the phone. For this feature, go to the Track section, select Settings (gear icon) and choose sleep, steps or stress to automatically track.

Yes, if you enter steps in the steps tracker this information will appear in the Challenges. The Challenges use the same tracker.

Your trackers represent the core health factors which influence your health and impact your RealAge. These trackers are personalized to you based on your RealAge. When you track 8 of the factors in the green you will earn a Green Day. Each Green Day youearn contributes to a reduction in your RealAge, the benchmark for measuring your health in theSharecare platform.

If you report in the RealAge test that you do not smoke then this tracker will be in the green and you will not be required to track this daily.

At this time Garmin devices only sync with Apple Health via the Garmin App. They do not sync with Google Fit. To ensure your Garmin device is connected you must sync your Garmin device to the Garmin App, make sure its writing to Apple Health, then verify the connection between Apple Health and Sharecare.

At this time Samsung does not send data to Apple Health, Google Fit or any third-party service which is available. When they make this available we will support Samsung devices.

After you earn 60 green days within a 90-day window, you will be prompted to recalculate your RealAge to see how you’ve improved your health over that time period. The level of improvement will depend on your starting point and progression using the Sharecare platform.

"In the green" tracking operates through a variety of input types based on user selection and the type of information being tracked.

Manual Tracking: Using the Sharecare web or mobile interface, all trackers can be manually updated via in-app selections and data entry.

Automated Tracking: Some trackers can be configured to automatically track data based on your mobile device's sensors. These include:

Steps

Sleep

Stress and Relationships (Android Only)

Blood Pressure (iOS Only, with wearable device that includes Blood Pressure tracking)

Persistent Tracking: Trackers where users may not have daily input to enter will carry over the most recent data into future days until that data is updated. After making an initial selection for these trackers to ensure the most up to date data, you will see these trackers following the below rules:

Weight - Persists 7 days

Glucose (iOS/Web) / Blood Glucose (Android) - Persists if you indicate you are not diabetic

Smoke (iOS/Web) / Smoke Exposure (Android) - Persists if you indicate you never smoke

Alcohol - Persists if you indicate you never drink

Blood Pressure - Persistent for one week if most recent entry was "in the green"

Cholesterol - If last tracked as "in the green", persists 365 days. Otherwise, persists 90 days.

iOS:

Visit the 'Track' section

Select setting gear icon at the top right of page

Toggle on Sleep under 'Automatic Tracking Preferences'

Android:

Visit the 'Track' section

Select setting gear icon at the top right of page

Toggle on Detect Sleep'

Currently, automatic analysis of your stress and relationships through Sharecare is available only on Android smartphones. During phone calls on your Android, Sharecare automatically monitors spectral data alternations in your voice, identifying fractal patterns. Based on these patterns, the technology can determine your mindset and stress type like worry or irritation. Sharecare does not listen to, record, store or analyze the actual content of the call; and you can opt-out at any time. Following each call, the app presents you with a visual representation of the intensity and stress type detected during your call, ranging from a calm “green” to a very intense “red” and several shades in between; as well as a short description of your mindset during the call. Additionally, within Sharecare, you can access a dashboard showing how your results fare over time, per call and contact. By providing real-time feedback on your stress, as well as monitoring trends over time, Sharecare can increase self-awareness, triggering positive behavior change and helping you improve personal relationships, which will actually improve your health.

Having trouble receiving automatic tracking from your calls? Keep these tips in mind:

Be sure you have the latest updates installed by visiting the Google Play Store searching for Sharecare, then clicking the Update or Install button if available.

Ensure that Stress tracking is turned on in the App's Settings menu and that the app is running in the background, with you logged in.

In order to collect sufficient data to provide an accurate analysis, all calls tracked must be over 30 seconds in duration.

Ensure you have a good connection to your wireless and/or cellular network.

Yes but fortunately, your smartphone is like a super sensor, automatically monitoring nearly every metric you need to track your daily progress with Sharecare. If you would like to connect any additional trackers to Sharecare, you can do so via the Health App on iOS and Google Fit on Android. Learn more here.

Calls where you have not spoken being picked up is most likely due to your phone's microphone and speaker being close to each other per the manufacturer's design. If you experience this problem, please let us know by submitting a request above and providing us the make and model of your device.

Please note that only the Android version allows for automated tracking of your stress levels during phone calls.

If you are utilizing the voice analysis feature in the Sharecare platform, you will be prompted to allow Sharecare access to the microphone in your device. If you do not receive a prompt, you may need to give the app permission to use your microphone through your phone's settings menu.

iOS:

Go to settings on your iOS device

Select Sharecare

Turn “microphone on”

In addition to the above process, you can also:

Go to settings on your iOS device

Select “privacy”

Select “microphone”

Turn microphone for Sharecare “on”

Android:

Go to settings on your Android device

Select applications

Choose application manager

Choose Sharecare; Ensure “record audio” is selected in permissions section

Open Sharecare app

Visit the 'Track' section

Select setting gear icon at the top right of page

Toggle on Detect Stress and Relationships

Web-From the Sharecare Home Page:

Visit the 'Track' section

Select on “diet”

In the middle of the page, select your meal (breakfast, lunch, dinner, snack) from the dropdown options

Select meal size by clicking on the applicable option (XS, S, M, L, XL)

Select how healthy you would describe your meal (Excellent, Good, Average, Bad, Poor)

iOS- From the Sharecare iOS App:

Visit the 'Track' section

Tap “diet”

In the middle of the app, tap the meal you want to update

On the resulting screen, select the meal to add along with its size and quality, then save

Android- From the Sharecare Android App:

Visit the 'Track' section

Tap “edit” next to the diet item

Tap the + symbol in the upper right corner

On the resulting screen, select the meal to add along with its size and quality, then save

Blood pressure, cholesterol, and blood glucose can be set to be pulled automatically from your RealAge test or biometric screenings (if provided by your employer or health plan). We understand that you may not have updates to these trackers daily, but encourage you to update your RealAge test with the new information after your next doctor's visit, pharmacy visit, or other reading.

When 8 of the 13 health factors are green on any given day, you earn a green day. This gives you the flexibility to focus on different trackers each day as it fits into your lifestyle.

Web- Yes! From the Sharecare Home Page:

Visit the 'Track' section

Select the specific tracker you would like to update manually

Select the appropriate value that applies to your day and update accordingly

iOS- From the Sharecare iOS App:

Visit the 'Track' section

Tap “edit” located on the right side of the tracker you want to manually update

Tap the gear icon at the top right of the screen

Turn automatic tracking off (make sure slider is to the left)

Tap “done”

Tap '+' icon at the top of the page beside the gear icon

Manually input your data

Android- From the Sharecare Android App:

Visit the 'Track' section

Tap the gear icon in the upper right corner - On the resulting screen, you can toggle which automatic trackers you would like to have on or off

Back on the trackers screen, find the tracker you want and tap “edit”

Tap the + icon in the upper right to manually add your desired entry

Web- From the Sharecare Home Page:

Visit the 'Track' section

Locate the diet tracker and select the arrow in the lower right corner to expand the section

You will be presented with the meals you’ve tracked for the day

If you'd like to make a change, select the three-dot icon to the right of the entry and select “delete”

Return to the tracker again to re-enter the meal as desired

iOS- From the Sharecare iOS App:

Visit the 'Track' section

Scroll to the “diet” tracker and tap “edit” located on the right side

Android- From the Sharecare Android App:

Visit the 'Track' section

Tap “edit” next to the diet item

Your meals entered for today will be listed here for editing or deleting as desired

Web- From the Sharecare Home Page:

Access the tracker feature

Scroll down to see a list of the categories (trackers)

The tracker will be displayed in green on the right side of the page

iOS- From the Sharecare iOS App:

Visit the 'Track' section

Scroll down to see the list of trackers

Trackers with data for today will be have color coded text

Android- From the Sharecare Android App:

Visit the 'Track' section

Select “trackers”

Scroll down to see the list of trackers, with those that have entries being toward the bottom

Trackers with data for today will be color coded

Sharecare uses color to help convey your progress towards your goals as you’re earning green days.

If the tracker is ‘white’ (for web and iOS) or 'gray' (for Android) there is no entry for the day

If the tracker is any shade of ‘green’ it is good or excellent for the day

If the tracker is ‘yellow’ or ‘orange’ it Is fair or average for the day

If the tracker is ‘red’ it is bad or poor for the day

Web-From the Sharecare Home Page:

Visit the 'Track' section

Select “sleep”

At bottom of page select amount of hours you approximately slept

iOS- From the Sharecare iOS App:

First, if you have automated tracking turned on, follow these steps to turn it off:

Visit the 'Track' section

Tap Edit under Sleep.

Tap the Gear Icon in the top right corner and turn off Automatic Tracking and then Done.

Visit the 'Track' section

Tap “sleep”

Select the approximate number of hours you slept

Tap “save” at top right of the screen

Android- From the Sharecare Android App:

First, if you have automated tracking turned on, follow these steps to turn it off:

Tap the three line icon in the upper left corner.

Tap the Gear icon.

Tap Edit and turn off Automatic Step Tracking.

Tap the three-line menu icon in the upper left corner of the app

Select “trackers”

Tap “edit” next to the sleep item

Tap the + symbol in the upper right corner

Select the approximate number of hours you slept

Tap ”save” at top right of the screen

Web- From the Sharecare Home Page:

Visit the 'Track' section

Select “steps”

At bottom of page select amount of the approximate number of steps you have taken

iOS-From the Sharecare iOS App:

First, if you have automated tracking turned on, follow these steps to turn it off:

Visit the 'Track' section

Tap Edit under the Steps.

Tap the Gear Icon in the top right corner and turn off Automatic Tracking and then Done.

To Manually add an entry:

Visit the 'Track' section

Tap “steps”

Select the approximate number steps for the day

Tap “save” at top right of the screen.

Android- From the Sharecare Android App:

First, if you have automated tracking turned on, follow these steps to turn it off:

Visit the 'Track' section

Tap the Gear icon.

Tap Edit and turn off Automatic Step Tracking.

To Manually add an entry:

Visit the 'Track' section

Select “trackers”

Tap “edit” next to the Steps item.

Tap the + symbol in the upper right corner.

Select the approximate number steps for the day

Tap “save” at top right of the screen

Web-From the Sharecare Home Page:

Visit the Trackers page

Select “relationship”

At bottom of page, select the appropriate entry that best describes how you feel towards a relationship

iOS-From the Sharecare iOS App:

To have your voice analyzed:

First, if you have automated tracking turned on, follow these steps to turn it off:

Visit the 'Track' section

Tap Edit under the Relationship.

Tap the Gear Icon in the top right corner and turn off Automatic Tracking and then Done.

Visit the 'Track' section

Tap “relationship”

Tap “voice” in middle of screen

Press the microphone below “how is your day going?”

Speak for 30 secs and press microphone to stop having your voice analyzed

Once you receive your results, press “save” at the top right of the page

To manually input your data:

Tap “manual” in the middle of screen

Rate your recent social interactions by moving the circle icon

Tap “save” at top right of the page

Android- From the Sharecare Android App:

First, if you have automated tracking turned on, follow these steps to turn it off:

Visit the 'Track' section

Tap the Gear icon.

Tap Edit and turn off Detect Stress and Relationships Tracking.

Visit the 'Track' section

Select “trackers”

Tap “edit” next to the Relationships item.

Tap the + symbol in the upper right corner.

Rate your recent social interactions by moving the circle icon

Tap “save” at top right of the screen

Trackers are a great way to monitor your daily habits and start living a healthier life. Use the green day trackers on Sharecare to track the core health factors that influence your health the most.

Be sure you have the latest updates installed by visiting the Google Play Store searching for Sharecare, then tapping the “update” or “install” button (if available).

Ensure that stress tracking is turned on in the App's settings menu and that you are logged into the app. In order to collect sufficient data to provide an accurate analysis, all calls tracked must be over 30 seconds in duration. Ensure you have a good connection to your wireless and/or cellular network.

Green days are the health currency that Sharecare uses to measure your progress. Each green day you earn contributes to a reduction in your RealAge, the benchmark for measuring your health in the Sharecare platform.

Sharecare utilizes several different types of trackers to measure your progress towards earning green days.

Automatic updates: Connecting via your device sensors (including Apple’s Health app on iOS and Android Google Health) to pull real-time daily updates of your program

Manual entry: Some trackers (e.g. diet) allow more manual entry to directly input the data or ranges for your activity

Customized: Some trackers do not require daily input (e.g. cholesterol) and can be tailored based on your needs.

Web- From the Sharecare Home Page:

Visit the Trackers page.

Select ‘Stress’.

At bottom of page, select the appropriate entry that best describes your stress level.

iOS- From the Sharecare iOS App:

Visit the 'Track' section

Tap 'Stress'.

To have your voice analyzed:

Tap 'Voice' in middle of screen.

Press the microphone below 'My stress right now feels like...?'

Speak for 30 seconds and press microphone to stop having your voice analyzed.

Once you receive your results, press “save” at the top right of the page.

To manually input your data:

Tap 'Manual' in the middle of screen.

Select your current stress level by sliding the circle icon on the bottom.

Tap “save” at top right of the page.

Android- From the Sharecare Android App:

Visit the 'Track' section

Select “trackers”

Tap “edit” next to the Stress item.

Tap the + symbol in the upper right corner.

Select your current stress level by sliding the circle icon on the bottom.

Tap “save” at top right of the screen

Web- From the Sharecare Home Page:

Visit the 'Track' section

Select ‘Fitness’

At bottom of page, select the appropriate entry that best describes your fitness level for the day

iOS- From the Sharecare iOS App:

Visit the 'Track' section

Tap 'Fitness'

Select how healthy you feel overall currently by sliding the circle icon on the bottom.

Tap “save” at top right of the page

Android- From the Sharecare Android App:

Visit the 'Track' section

Tap “edit” next to the Fitness and Health item.

Tap the + symbol in the upper right corner.

Select how healthy you feel overall currently by sliding the circle icon on the bottom

Tap “save” at top right of the screen

Web- From the Sharecare Home Page:

Visit the 'Track' section

Select “weight”

Enter your approximate weight for the day

Click Save to save your entry

iOS- From the Sharecare iOS App:

Visit the 'Track' section

Tap “weight”

Update your weight

Tap “save” at top right of the page

Android- From the Sharecare Android App:

Visit the 'Track' section

Tap “edit” next to the weight item

Tap the + symbol in the upper right corner

Update your weight

Tap “save” at top right of the screen

Web- From the Sharecare Home Page:

Visit the 'Track' section

Select “alcohol”

At bottom of page, select the amount of drinks you had for the day

iOS- From the Sharecare iOS App:

Visit the 'Track' section

Tap “alcohol”

Select the number of drinks you've had by sliding the circle icon on the bottom.

Tap “save” at top right of the page

Android- From the Sharecare Android App:

Visit the 'Track' section

Tap “edit” next to the alcohol item

Tap the + symbol in the upper right corner

Select the number of drinks you've had by sliding the circle icon on the bottom

Tap “save” at top right of the screen.

Web- From the Sharecare Home Page:

Visit the 'Track' section

Select “smoke”

At bottom of page, select the appropriate entry that applies to you for the day

iOS- From the Sharecare iOS App:

Visit the 'Track' section

Tap “smoke”

Select the appropriate description by sliding the circle icon on the bottom

Tap “save” at top right of the page

Android- From the Sharecare Android App:

Visit the 'Track' section

Tap “edit” next to the smoke exposure item

Tap the + symbol in the upper right corner

Select the appropriate description by sliding the circle icon on the bottom

Tap “save” at top right of the screen

Web-From the Sharecare Home Page:

Visit the 'Track' section

Select “cholesterol”

At bottom of page, select the appropriate entry that applies to your cholesterol level

iOS- From the Sharecare iOS App:

Visit the 'Track' section

Tap “cholesterol”

Select the appropriate description by sliding the circle icon on the bottom

Tap “save” at top right of the page

Android- From the Sharecare Android App:

Visit the 'Track' section

Tap “edit” next to the cholesterol item

Tap the + symbol in the upper right corner

Select the appropriate description by sliding the circle icon on the bottom

Tap “save” at top right of the screen

Web- From the Sharecare Home Page:

Visit the 'Track' section

Select “blood sugar”

At bottom of page, select the appropriate entry that applies to your blood sugar level

iOS-From the Sharecare iOS App:

Visit the 'Track' section

Tap “glucose”

Select the appropriate description by sliding the circle icon on the bottom

Tap “save” at top right of the page

Android-From the Sharecare Android App:

Visit the 'Track' section

Tap “edit” next to the blood glucose item

Tap the + symbol in the upper right corner

Select the appropriate description by sliding the circle icon on the bottom

Tap “save” at top right of the screen

Web- From the Sharecare Home Page:

Visit the 'Track' section

Select “blood pressure”

Use your cursor to move the circles to match both your systolic and diastolic levels

Click Save to save your entry.

iOS- From the Sharecare iOS App:

Visit the 'Track' section

Tap “blood pressure”

Update your data

Tap “save” at top right of the page

Android- From the Sharecare Android App:

Visit the 'Track' section

Tap “edit” next to the blood pressure item

Tap the + symbol in the upper right corner

Update your data

Tap “save” at top right of the screen

Some trackers take an average of the various entries you make throughout the day. For example, if you had an "excellent" rated breakfast and a "poor" rated lunch, the overall tracker would show "average" instead of the rating from your most recent entry.

Web- From the trackers section:

Choose the arrow to the right of the tracker you want to modify

Locate the tracker data you want to delete

Select the three-dot menu to the right of the item and select “delete”

iOS- Rather than deleting, the iOS app allows you to update previous entries:

Visit the 'Track' section

Scroll down to find the tracker you want to update and tap “edit”

Select the data you want to update and modify your selection

Android- Rather than deleting, the iOS app allows you to update previous entries:

Visit the 'Track' section

Tap “edit” next to the tracker you want to modify

Tap the trash can icon to delete the entry

Web- From the Sharecare Home Page:

Visit the Trackers page

Select gear Icon above the trackers on the right side of the page

Update your selection

Select “save”

iOS- From the Trackers section:

Tap “edit” next to the tracker you want to modify

Tap the gear icon in the upper right corner

Update your selection

Tap “done”

Android- From the Trackers section:

Tap “edit” next to the tracker you want to modify

Tap the + icon in the upper right corner

Update your selection

Tap “save”

The medication tracker allows you to track your daily medication needs, set reminders, and make progress towards green days.