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I was lured in under the false pretense that this would be a healthy environment and had lots of room for growth. Six months later I find out that everyone is absolutely terrified of speaking up for themselves. The management it’s absolutely horrid. Support is treated like trash constant
What did you like most about the interview process?
The managers seemed very personable and professional.
What is most positive about the culture and environment at your company?
The benefits and the friendships I have made with some of my coworkers
What are some of the best things about your team?
On an individual basis, my coworkers are great. But it is still a toxic environment with middle-management and upper management
Why do you feel undervalued and what would make you feel better about your compensation?
Pay your employees more, treat your support staff with respect, actually train us properly, and actually give us time to do our jobs
What's going wrong and how can it be improved?
Communication. Actually communicate between departments and don’t launch anything without warning other departments. And there needs to be an overhaul on training for support. People are absolutely riddled with anxiety over the lack of traini
What does the leadership team need to get better at?
Not lying to your support team. Stop overloading them with work. The expectations are absolutely unreasonable. Actually give your employees admin time instead of a 15 minute block twice a day to work on multiple tickets.
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