-100
NPS
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Sila Nanotechnologies
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About Sila Nanotechnologies' Brand
Through new battery materials chemistry, Sila Nano enables lighter, safer, higher energy density lithium-ion batteries for mass adoption of electric vehicles, smarter, longer-lasting portable electronics, and broader use of renewable power sources. Our partners include BMW, Daimler, and ATL. Sila Nano works directly with leading consumer electronics and automotive OEMs to help accelerate product roadmaps, and partners with battery manufacturers commercial cell production. Sila Nano’s first products significantly increase the energy density of state-of-the-art lithium-ion batteries. Our materials are manufacturable economically at scale and are drop-in replacements to existing battery manufacturing processes.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Sila Nanotechnologies NPS
Sila Nanotechnologies's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sila Nanotechnologies's customers would recommend using the product based on a scale of -100 to 100.
Sila Nanotechnologies Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sila Nanotechnologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sila Nanotechnologies Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Sila Nanotechnologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sila Nanotechnologies Product Quality
2.5/5
Sila Nanotechnologies has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sila Nanotechnologies' overall Product Quality score rated by its users and customers.
Sila Nanotechnologies Product Information
Sila Nanotechnologies’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://silanano.com/
- Company Size
- 201-500 Employees
Industry
Manufacturing and Machinery
Sila Nanotechnologies Pricing
Sila Nanotechnologies ROI & Value For Money
1.5/5
Sila Nanotechnologies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sila Nanotechnologies' overall ROI score rated by its users and customers.
Sila Nanotechnologies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sila Nanotechnologies Customer Service
1.5/5
Sila Nanotechnologies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sila Nanotechnologies' overall Customer Service score rated by its users and customers.
About Sila Nanotechnologies's Customer Service
Address
2470 Mariner Square Loop, Alameda, CA 94501
Website
https://silanano.com/
Phone Number
4084757452
Sila Nanotechnologies's Social Links
Sila Nanotechnologies as an Employer
4.6/5
Sila Nanotechnologies has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of Sila Nanotechnologies
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sila Nanotechnologies scored a -100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Sila Nanotechnologies would recommend the brand to a friend. ENPS measures how likely Sila Nanotechnologies employees would recommend working at Sila Nanotechnologies to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 70% | Promoters |
|---|---|
| 20% | Passive |
| 10% | Detractors |
