-55
NPS
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Silverado
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About Silverado's Brand
Silverado Senior Living, Inc. operates assisted living communities in California, Texas, Arizona, and Utah. The company specializes in
Brand at a Glance
62%
Customer Loyalty
2/5
Product Quality
2.3/5
Pricing
2/5
Customer Service
Silverado NPS
Silverado's Net Promoter Score (NPS) is a -55 with 18% Promoters, 9% Passives, and 73% Detractors. Net Promoter Score tracks whether Silverado's customers would recommend using the product based on a scale of -100 to 100.
Silverado Overall NPS
| 18% | Promoters |
|---|---|
| 9% | Passives |
| 73% | Detractors |
Silverado NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Jan 2023 -60 | Jan 2023 | -60 |
Dec 2023 -51 | Dec 2023 | -51 |
Oct 2024 -57 | Oct 2024 | -57 |
Nov 2024 -63 | Nov 2024 | -63 |
Jul 2025 -70 | Jul 2025 | -70 |
Apr 2026 -54 | Apr 2026 | -54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Silverado NPS by Gender
Silverado's NPS was rated -20 by Female customers on Comparably.
Female
-20
Silverado's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Male
N/A
Silverado's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Silverado NPS by Ethnicity
Silverado's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Silverado NPS by Age
Silverado's NPS was rated -100 points by customers ages 66+ on Comparably.
Silverado NPS by Usage
Silverado's NPS was rated -34 points by customers who have used Silverado's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Silverado Customer Reviews
Out of the 4 Silverado customer reviews 1 was positive and 3 were constructive. Silverado customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Silverado Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Silverado users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Silverado Customer Loyalty Score by Gender
Silverado's Customer Loyalty score was rated 82 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Silverado.
Female
82%
Yes
Male
N/A
Yes
Silverado Customer Loyalty Score by Ethnicity
Silverado's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Silverado.
70
out of 100
Caucasian
Silverado Customer Loyalty Score by Age
Silverado's Customer Loyalty score was rated 40% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Silverado.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 40% | 66+ | 40% |
Silverado Customer Loyalty Score by Usage
Silverado's Customer Loyalty score was rated 70% by customers who have used Silverado's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Silverado Product Quality
2/5
Silverado has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Silverado Product Information
Silverado’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://www.silverado.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Silverado Product Quality
Silverado's Product Quality score was rated highest by Female customers.
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Ranked Silverado Product Quality the Highest
Silverado Product Quality Score by Gender
Silverado's Product Quality score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Silverado.
Female
2.1/5
Male
N/A
Silverado Product Quality Score by Ethnicity
Silverado's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Silverado.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Silverado Product Quality Score by Age
Silverado's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Silverado.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Silverado Product Quality Score by Usage
Silverado's Product Quality score was rated 2 stars by customers who have used Silverado's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Silverado Pricing
Silverado ROI & Value For Money
2.3/5
Silverado has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Silverado ROI
Silverado's ROI score was rated highest by customers who have used Silverado's products/services for Less than 1 Year.
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Ranked Silverado ROI the Highest
Silverado ROI Score by Gender
Silverado's ROI score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Silverado.
Female
2.7/5
Male
N/A
Silverado ROI Score by Ethnicity
Silverado's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Silverado.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Silverado ROI Score by Age
Silverado's ROI score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Silverado.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
Silverado ROI Score by Usage
Silverado's ROI score was rated 3 stars by customers who have used Silverado's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Silverado Customer Satisfaction (CSAT)
Silverado Customer Satisfaction (CSAT) Score
37 / 100
Silverado has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Silverado Customer Satisfaction
Silverado's Customer Satisfaction score was rated highest by Female customers.
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Ranked Silverado Customer Satisfaction the Highest
Silverado Customer Satisfaction Score by Gender
Silverado's Customer Satisfaction score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Silverado.
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Silverado Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Silverado's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Silverado.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Silverado Customer Satisfaction Score by Age
Silverado's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Silverado.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Silverado Customer Satisfaction Score by Usage
Silverado's Customer Satisfaction score was rated 34 points by customers who have used Silverado's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Silverado Customer Service
2/5
Silverado has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Silverado's Customer Service
Address
6400 Oak Canyon, Suite 200, Irvine, CA
Website
https://www.silverado.com/
Phone Number
19499300253
Quick Insights into Silverado Customer Service
Silverado's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Silverado's Customer Service score.
Ranked Silverado Customer Service the Highest
Silverado Customer Service Score by Gender
Silverado's Customer Service score was rated 1.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Silverado.
Female
1.9/5
Male
N/A
Silverado Customer Service Score by Ethnicity
Silverado's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Silverado.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Silverado Customer Service Score by Age
Silverado's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Silverado.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Silverado Customer Service Score by Usage
Silverado's Customer Service score was rated 1.6 stars by customers who have used Silverado's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Silverado as an Employer
2.6/5
Silverado has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Silverado scored a -55 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Silverado would recommend the brand to a friend. ENPS measures how likely Silverado employees would recommend working at Silverado to a friend.
Net Promoter Score
-55
NPS Score
| 18% | Promoters |
|---|---|
| 9% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 32% | Promoters |
|---|---|
| 11% | Passive |
| 57% | Detractors |
