-75
NPS
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Silverleaf Resorts
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About Silverleaf Resorts' Brand
Silverleaf Resorts is a leading developer, marketer, and operator of timeshare resorts in the economy segment of the timeshare industry.
Brand at a Glance
83%
Customer Loyalty
1.9/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
Silverleaf Resorts NPS
Silverleaf Resorts's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether Silverleaf Resorts's customers would recommend using the product based on a scale of -100 to 100.
Silverleaf Resorts Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
Silverleaf Resorts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jan 2021 -50 | Jan 2021 | -50 |
Jun 2022 -33 | Jun 2022 | -33 |
Sep 2022 -60 | Sep 2022 | -60 |
Jul 2023 -66 | Jul 2023 | -66 |
Feb 2024 -71 | Feb 2024 | -71 |
Apr 2024 -75 | Apr 2024 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Silverleaf Resorts NPS by Usage
Silverleaf Resorts's NPS was rated -100 points by customers who have used Silverleaf Resorts's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Silverleaf Resorts Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Silverleaf Resorts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Silverleaf Resorts Customer Loyalty Score by Usage
Silverleaf Resorts's Customer Loyalty score was rated 82% by customers who have used Silverleaf Resorts's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Silverleaf Resorts Product Quality
1.9/5
Silverleaf Resorts has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Silverleaf Resorts Product Information
Silverleaf Resorts’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Real Estate
Travel
Quick Insights into Silverleaf Resorts Product Quality
Silverleaf Resorts's Product Quality score was rated highest by customers who have used Silverleaf Resorts's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Silverleaf Resorts' Product Quality.
Ranked Silverleaf Resorts Product Quality the Highest
Silverleaf Resorts Product Quality Score by Usage
Silverleaf Resorts's Product Quality score was rated 1.5 stars by customers who have used Silverleaf Resorts's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Silverleaf Resorts Pricing
Silverleaf Resorts ROI & Value For Money
2.1/5
Silverleaf Resorts has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Silverleaf Resorts ROI
Silverleaf Resorts's ROI score was rated highest by customers who have used Silverleaf Resorts's products/services for Over 10 Years.
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Ranked Silverleaf Resorts ROI the Highest
Silverleaf Resorts ROI Score by Usage
Silverleaf Resorts's ROI score was rated 1.5 stars by customers who have used Silverleaf Resorts's products/services for Over 10 Years.
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Silverleaf Resorts Customer Satisfaction (CSAT)
Silverleaf Resorts Customer Satisfaction (CSAT) Score
34 / 100
Silverleaf Resorts has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Silverleaf Resorts Customer Satisfaction
Silverleaf Resorts's Customer Satisfaction score was rated highest by customers who have used Silverleaf Resorts's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Silverleaf Resorts' Customer Satisfaction.
Ranked Silverleaf Resorts Customer Satisfaction the Highest
Silverleaf Resorts Customer Satisfaction Score by Usage
Silverleaf Resorts's Customer Satisfaction score was rated 0 points by customers who have used Silverleaf Resorts's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Silverleaf Resorts Customer Service
2.2/5
Silverleaf Resorts has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Silverleaf Resorts's Customer Service
Address
1221 River Bend Drive, Suite 120, Dallas, TX
Website
http://www.silverleafresorts.com/
Phone Number
214-631-1166
Quick Insights into Silverleaf Resorts Customer Service
Silverleaf Resorts's Customer Service score was rated highest by customers who have used Silverleaf Resorts's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Silverleaf Resorts' Customer Service score.
Ranked Silverleaf Resorts Customer Service the Highest
Silverleaf Resorts Customer Service Score by Usage
Silverleaf Resorts's Customer Service score was rated 1.5 stars by customers who have used Silverleaf Resorts's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Silverleaf Resorts as an Employer
2.4/5
Silverleaf Resorts has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Silverleaf Resorts scored a -75 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Silverleaf Resorts would recommend the brand to a friend. ENPS measures how likely Silverleaf Resorts employees would recommend working at Silverleaf Resorts to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
