Simon Property Group FAQs

Q: How do I remove a tenant from my mall's website?

A: You can remove tenants from your mall's website through Simon Central. Here are the steps.

Log into Simon Central at www.simon.com/login

Click "Manage Consumer Website Content".

Go to your mall's home page.

Search for the tenant you would like to remove, and go to the tenant page.

Click "Edit Tenant" on the left side.

Go to the bottom of the screen that appears, and click "Remove".

Click "OK" to confirm that you would like to remove the tenant.

The tenant will no longer have a detail page, nor will it appear in your tenant directory. If the change doesn't appear automatically, wait an hour for the changes to go through, and then check again.

Q: I would like to add a new base tenant and logo. What should I do?

A: To add a new base tenant and logo, or to request to update a base tenant or logo, please submit a ticket. Enter your information into the form, and attach your logo (if available). Our team will take it from there, and you will receive notifications when your request is updated and complete!

Q: Help! I'm trying to create an offer, but can't find my retailer in Retailer Showcase. What can I do?

A. There are a few items that could account for the missing retailer. The retailer may need to be added to your mall's directory, the retailer may need to be created as a base tenant, or you may need to adjust the search terms you are using to find the retailer. Here's more information.

The retailer must be added to your mall directory.

For retailers to register for the Retailer Showcase, and for Simon Employees to post offers on behalf of a retailer for a mall, the retailer must be added to the mall's website directory first. If you are a retailer and you need your store added to the website directory, please contact the mall's Director of Marketing and Business Development.

Users with Simon Central accounts, and the permission to edit content on the mall's web page, can do this (this is generally the Mall Marketing Manager or Marketing Admin Assistant).

To add a retailer to your mall, follow these steps (Simon employees only):

Log into Simon Central

Press Manage Consumer Website Content

Go to the store directory of the mall directory you want to update

Press "Add new tenant"

There will be a search bar for the base tenant that has a drop down list that populates with potential matches for your search term

Complete the local tenant's profile and publish it to the directory

If you need a store added to the directory but do not have access to do so, please call the IS Helpdesk at 1-(877) 435-7850, and ask them to update your Simon Central account permissions.

The base tenant needs to be created.

Can't find the base tenant when trying to add it to your mall directory? The base tenant profile may not exist. You can request one be created at retailersupport.simon.com.

You need to adjust the search terms you are using to find the retailer.

If the retailer is already assigned to the mall directory, but you can't find it in the Retailer Showcase, try adjusting the keywords for your search. Make sure that you are looking at the same BASE TENANT name as the store in your directory. Sometimes website managers will assign the retailer to the wrong base tenant, and change the DISPLAY NAME in the local tenant's profile. When you try to find the retailer in Retailer Showcase you may be looking for the display name that appears on the website rather than the base tenant name.

Here's an example: You try searching for the term "Sears Outlet", but no retailers appear. Try changing your search to "Sears" instead. "Sears" and "Sears Outlet" are considered to be different base tenants, and only one may be assigned to your mall property.

Q: How do I add a tenant to my mall's directory?

A: You can add tenants to your mall's directory through Simon Central. Here are the steps.

1. Log into Simon Central at www.simon.com/login

2. Click "Manage Consumer Website Content"

3. Go to your mall's home page

4. Click on "Stores" or "Browse Stores"

5. Click on "Add New Tenant" above tenant directory

6. Search for "Current Base Tenant" (NOTE: If there is no Current Base Tenant in the system then please visit, retailsupport.simon.com and submit a request with the "Add or Modify a Retailer Profile or Store Logo" form)

7. If you would like to make changes, please fill in information under appropriate fields OR If you don't want to make any changes then scroll down and click "Preview"

8. Click "Publish Pending Changes" on the top.

NOTE: You MUST submit a base tenant request, if the tenant does not exists. If you would like to submit a base tenant request, please click here. If the change doesn't appear automatically, wait an hour for the changes to go through, and then check again.

Q: I'm creating an offer in Retailer Showcase, but no logo appears for my store. What should I do?

A: Some stores do not have logos uploaded to the website. If that is the case, then you can upload your logo as you are creating your offer in Retailer Showcase. Uploading a logo will display you store logo on the detail page for your offer. Check out our guide for more information on how to upload your store logo for the offer.

Interested in loading or updating your logo on your store page? Check out this topic for more information.

Are you trying to log into your Retailer Showcase account, but need help?

Please follow the below steps to reset your password.

Go to: https://www.simon.com/retailshowcase/login.aspx.

Click "Forgot your password?"

Enter your email address (the email you use to log into Retailer Showcase).

Click "Submit".

You will receive an email with instructions for resetting your password.

If content is correct on the website but NOT on the in-mall digital directory...

it means the directory has not yet downloaded new information.

If content was recently updated on website.. wait at least 24 hours for the directory to update

If content still doesn't show after 24 hours it is most likely the directory has lost internet connection or there is a bug with the synchronization process in which case you need to contact the owner of the digital directory

If your mall's directories are leased from Gable you need to contact: [email protected]

If your mall's directories are leased from AdSpace Networks you need to contact: [email protected]

If content is incorrect on BOTH the website & the digital directory..

First login to Simon Central and fix the data

Wait 24 hours to confirm website and digital directory are updated

Submit a ticket here for all other issues, or if you are unsure.

Here is a quick start training guide on how to easily create, edit and delete deals, news and event content within our websites, mobile apps, and digital directories.

A Base Tenant is a profile of a brand that contains information of the retailer at a national level. Any data saved for the base tenant should be applicable to all store locations using the base tenant. Some fields may be customized at a local level in the tenant editor, which will display instead of the base tenant's data.

Data Fields for a Base Tenant:

Retailer Name*

Retailer Website*

Retailer Logo

Tenant Type (select 1)

Store

Restaurant

Cinema

Grocery

Service

Department Store

Drug & Convenience Store

Education

Medical & Dental

Entertainment

Business Offices

Facebook page

Twitter page

Instagram page

Retailer Categorization (ex: Women's Fashions)

Brands sold by Retailer (Example, a department store like JCPenney sells Sephora products)

*(can be customized for each location in tenant editor)

Q: I have two T-Mobiles in my mall, each with its own phone number and description but I can't update their information. How can i fix this?

A: The website is currently not able to handle two tenants with the exact same name. We are aware of this issue and we are working on fixing the problem.

If you have 2 "T-Mobiles" in your directory with the same Tenant Display Name, the URL for would be the same for each listing: www.simon.com/mall/{mall-name}/stores/T-Mobile making it impossible in our system to independently update their information.

Workaround # 1

We do not recommend using this method unless it is urgent; this hurts SEO and the retailer may not want their store branded differently. To work around this, you can change the "display name" of the retailer so you could have one "T-mobile" and one "T-mobile Kiosk". When you update the Tenant Display Name this will update the URL to the retailer's page. For example, if you add a "Kiosk" to the end of one of the profiles you will be left with 2 unique URLs:

www.simon.com/mall/{mall-name}/stores/T-Mobile-Kiosk

and

www.simon.com/mall/{mall-name}/stores/T-Mobile

Workaround #2

Delete any duplicate retailer you have. If you have 2 T-Mobiles, get rid of one of them. Update the remaining T-Mobile's "replacement description" to provide description, location, and contact information for each. You should probably blank out the designated phone, best entrance, and location fields as well.

Q: Retailer exists at multiple locations in my mall and the logo is duplicated in the directory Grid View. This is confusing. Is there any way to fix this?

A: If a base tenant exists multiple times in the directory, the same logo will show as many times as tenants there are in the directory.

Q: Help! I made an update to my mall's page, but the changes are not displaying on our website.

A: Changes to mall and store pages, including changes to hours or descriptions, can take up to an hour to display due to server caching.

If your changes are not displaying after that time, please take the below steps:

Close completely out of your internet browser (Internet Explorer, Chrome, Firefox, Safari, etc...).

Re-open your browser.

Hold down the "Ctrl" key, and then press "F5".

Go to the page you updated to view your changes.

Q: How do I update the contact information for my leasing representatives and mall manager on our business pages?

A: You can update your contact information for long-term leasing, short-term leasing, marketing, and property management in Simon Central under the "Manage Business & Leasing Website Content" link. Here are detailed steps.

1. Log into Simon Central, and click the "Manage Businesses & Leasing Website Content" link.

2. Search for your property.

3. Click the 'Edit' buttonfor the area where you would like to update contacts.

4. Complete or update the required fields for the contact.

5. Click 'Publish' to commit your changes.

Q: The mall photos on our website are old. How can I get them updated?

A: The HelpMe Team can assist you with your request. Please submit a HelpMe ticket. See the instructions below for how to fill out the form.

Information we need from you in the ticket:

In the field "What is your request related to?", please select 'Mall Image Issue' under 'Simon.com'.

In the description field, please tell us which photos you would like removed. If it is the default image on the mall home page, please indicate that, or if it is an image in the image reel please say which number it is.

If you need a photo added, please attach the image files. HelpMe tickets can support attachments up to 20 MB per file, so it should be no issue attaching photos.

Note:Upon completion of a ticket please allow 2 hours for the image updates to display on the website

To update the Website Site Plan and Website Lease Plan that show up on the leasing pages of Simon.com fill out a CAD work order on their website:

http://cad/Default.asp?Tab=1

Use your same simon domain username and password that you use to log into your desktop, simon411, and Citrix. If you need access to the CAD website, please contact the Simon IS Help Desk.

Please see the attached word document for instruction on posting retailer jobs

Q: Help! I'm trying to add an image for the offer I'm creating in Retailer Showcase, but it's not uploading.

A: Most image upload issues are due to the image file not meeting our suggested specifications. Use these steps to check your file to see if it meets our specs. If your image meets these specs and it still doesn't work, please try converting it from one file type to another (example from png to jpg).

1. File Type: .jpg, .png, .gif

To check your image type:

Right click on your image file, and select "Properties" (PC) or "Get Info" (Mac).

The file type will be listed on the pop-up window that appears.

2. Size: Up to 2MB

To check your image size:

Right click on your image file, and select "Properties" (PC) or "Get Info" (Mac).

The file type will be listed on the pop-up window that appears.

3. Image Dimensions: 450 pixels wide X 500 pixels tall

Sometimes it's better to be square, well almost. To check the dimensions for your image:

Right click on your image file, and select "Properties" (PC) or "Get Info" (Mac).

Once the window opens, click "Details" (PC) or "More Info" (Mac).

By popular demand a new section has been added to every property's website. Located on the "About" page, the Directions & Transportation section will help visitors traveling to your property.

To update this information follow these steps:

Step 1: Log into Simon Central

Step 2: Navigate to your property's "About" page

Step 3: scroll down to the new "Directions & Transportation" section and click the "Add New" link

Step 4: Choose the "Driving Direction Type" from the drop down box, and enter the "Driving Direction Description"

Step 5: Click the "Preview" button to review your changes, then click the "Publish" button (at the top of the page)

Providing multiple methods of transportation and directions will help shoppersget to your property, so please includeas manydetails as possible in the Description. Note that if one of the methods of transportation comes close-to but not directly-to the property, pleasedo use that transportation method and simply include the pertinent information.

See the attached guide.

See attached guide

See the attachment

Content on Montreal Premium Outlets is managed by the Digital Marketing Team due to HTML knowledge required. requests can be submitted via a ticket to helpme.simon.com

Both desktop and mobile are editable; each update needs to be done 4 times (Desktop - French, Desktop - English, Mobile - French, Mobile - English)

CMS Controllable areas:

3 square promotional blocks on the homepage

Store directory

Sales & Events

Hours

Not yet CMS controlled (will require a code change for updates. Expect 1-2 week turnaround time):

Accommodations & Attractions

Travel & Tourism

Download the attached file.

If a tenant has regular or special hours which differ from the property hours -- please note as such for our shoppers to see.

Updating is easy! Simply access Simon Central as usual and bring up the tenant you wish to change (picture #1). You will see an "Edit Tenant Hours" button that sets you on your way (picture #2).

Picture #1

Picture #2

Here is a quick start training guide on how to easily create, edit and delete deals, news and event content within simon.com (both the desktop website and mobile website versions), Simon's mobile apps (both iOS and Android) and a custom Facebook deals app that appears on all shopping center's Facebook page (as a custom tab app).

To get started, download and open up the attached PDF below.

If you would like to register for Retailer Showcase, please follow these step by step tips (Document attached)

Q: I want to help shoppers more easily find our stores. How can I add notes about location and the best entrance for my retailers?

A: You can add this information to your retailer's page through Simon Central. Here are the steps.

Log into Simon Central at www.simon.com/login.

Click "Manage Consumer Website Content".

Go to your mall's home page.

Search for the tenant, then go to the tenant page to add location and/or best entrance/closest parking information.

Click "Edit Tenant" on the left side.

Go to the areas called 'Location' and "Best Entrance/Closest Parking, and enter information for these fields.

LOCATION: The "Location" tip will help shoppers find stores once they are inside the mall. Use language that will help shoppers walk in the right direction.

BEST ENTRANCE: This tip will advise shoppers on the best entrance, or the best place to park, to access this store.

Click 'Preview' at the bottom of the editor.

If your changes are correct, click 'Publish Pending Changes'.

Your changes will now display on the retailer's page.

Q: After logging into Simon Central, I can't edit my mall's web page, nor make changes to our mall map. What can I do?

A: You may need to submit a request to the IS Helpdesk to update your Simon Central account. Please call 1-877-435-7850 for assistance, or submit an ISRF.

Here are a few tips for checking to see if you may need to submit a request to the IS Helpdesk:

If you have never been able to edit your mall's web page, mall map, or leasing pages.

If you are working at a new mall property, and have not requested an update to your access.

If your responsibilities have changed, and you require different access, but have not requested an update to your account.