How's the morale at Simple?

The morale is low. Agents are paid below market rate and Simple eliminated raises across the entire department this year. The job is incredibly challenging, but in order to cut costs, they've implemented a temp to hire agency that's created high attrition and less skilled workers. This cycle of high turnover and an environment that doesn't value their employees has perpetuated the negativity and low morale across the department. The rest of the company celebrates accomplishments while customer support gets left behind in a silo of abuse from customers, lack of mobility in the role, and a once magical culture that's been reduced to that of your typical call center. It's been beyond disheartening to watch a company completely lose sight of the department that was once the heart of the product...the human beings talking to its' customers.