58
NPS
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SimplePractice
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About SimplePractice's Brand
Cloud-based Practice Management Software for Health Professionals.
Brand at a Glance
72%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
3.6/5
Customer Service
SimplePractice NPS
SimplePractice's Net Promoter Score (NPS) is a 58 with 73% Promoters, 12% Passives, and 15% Detractors. Net Promoter Score tracks whether SimplePractice's customers would recommend using the product based on a scale of -100 to 100.
SimplePractice Overall NPS
| 73% | Promoters |
|---|---|
| 12% | Passives |
| 15% | Detractors |
SimplePractice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 64 | Aug 2020 | 64 |
Feb 2021 64 | Feb 2021 | 64 |
Jul 2022 66 | Jul 2022 | 66 |
Sep 2022 66 | Sep 2022 | 66 |
Nov 2022 66 | Nov 2022 | 66 |
Jul 2023 63 | Jul 2023 | 63 |
Aug 2023 63 | Aug 2023 | 63 |
Sep 2024 61 | Sep 2024 | 61 |
Jan 2025 60 | Jan 2025 | 60 |
Apr 2026 58 | Apr 2026 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SimplePractice NPS by Usage
SimplePractice's NPS was rated the highest by customers who have used SimplePractice's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
1 to 2 Years 42 | 1 to 2 Years | 42 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
SimplePractice Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of SimplePractice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SimplePractice Product Quality
4.2/5
SimplePractice has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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SimplePractice Product Information
SimplePractice serves markets in the United States. SimplePractice supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
SimplePractice’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare industry rated SimplePractice's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated SimplePractice the lowest at 3.9.
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
SaaS
Languages Supported
English
Product Type
Electronic Medical Records Software
Medical Billing Software
Medical Practice Software
Medical Scheduling Software
Mental Health Software
Physical Therapy Software
Occupational Therapy Software
Chiropractic Software
Telemedicine Software
Patient Management Software
Speech Therapy Software
Patient Case Management Software
Patient Portal Software
Nutritionist Software
Quick Insights into SimplePractice Product Quality
SimplePractice's Product Quality score was rated highest by customers from the Healthcare industry, and rated lowest by customers who have used SimplePractice's products/services for 1 to 2 Years.
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Ranked SimplePractice Product Quality the Highest
Ranked SimplePractice Product Quality the Lowest
SimplePractice Product Quality Score by Usage
SimplePractice's Product Quality score was rated the highest by customers who have used SimplePractice's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SimplePractice Product Quality Score by Industry
SimplePractice's Product Quality score was rated the highest by Healthcare industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SimplePractice Pricing
SimplePractice ROI & Value For Money
4.2/5
SimplePractice has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SimplePractice's overall ROI score rated by its users and customers.
SimplePractice Pricing Plans
SimplePractice has a pricing structure that accommodates small and medium businesses. Starting from $39/month, SimplePractice uses a subscription model and offers the following: Plan 2: $ 49/month or $42 with annual plan.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from SimplePractice.
Who Uses SimplePractice?
Small Businesses
Medium Businesses
Quick Insights into SimplePractice ROI
SimplePractice's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked SimplePractice ROI the Highest
Ranked SimplePractice ROI the Lowest
SimplePractice ROI Score by Industry
SimplePractice's ROI score was rated the highest by Consulting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SimplePractice Customer Satisfaction (CSAT)
SimplePractice Customer Satisfaction (CSAT) Score
43 / 100
SimplePractice has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SimplePractice Customer Service
3.6/5
SimplePractice has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock SimplePractice's overall Customer Service score rated by its users and customers.
About SimplePractice's Customer Service
Address
2834 Colorado Ave, Santa Monica, CA 90404
Website
http://www.simplepractice.com
Phone Number
+1 (650) 308-9232
SimplePractice as an Employer
2.6/5
SimplePractice has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
SimplePractice scored a 58 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of SimplePractice would recommend the brand to a friend. ENPS measures how likely SimplePractice employees would recommend working at SimplePractice to a friend.
Net Promoter Score
58
NPS Score
| 73% | Promoters |
|---|---|
| 12% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 25% | Promoters |
|---|---|
| 6% | Passive |
| 69% | Detractors |
