60
NPS
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Simpson Housing
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About Simpson Housing's Brand
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Simpson Housing NPS
Simpson Housing's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Simpson Housing's customers would recommend using the product based on a scale of -100 to 100.
Simpson Housing Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Simpson Housing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jun 2022 33 | Jun 2022 | 33 |
Oct 2023 50 | Oct 2023 | 50 |
May 2024 60 | May 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Simpson Housing Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Simpson Housing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Simpson Housing Product Quality
3.6/5
Simpson Housing has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Simpson Housing Product Information
Simpson Housing’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Simpson Housing Pricing
Simpson Housing ROI & Value For Money
3.6/5
Simpson Housing has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Simpson Housing Customer Satisfaction (CSAT)
Simpson Housing Customer Satisfaction (CSAT) Score
67 / 100
Simpson Housing has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Simpson Housing Customer Service
3.6/5
Simpson Housing has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Simpson Housing's Customer Service
Website
https://www.simpsonhousing.com/
Simpson Housing as an Employer
4.3/5
Simpson Housing has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Simpson Housing scored a 60 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Simpson Housing would recommend the brand to a friend. ENPS measures how likely Simpson Housing employees would recommend working at Simpson Housing to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
