-100
NPS
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Situs
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About Situs' Brand
The premier global provider of end-to-end strategic business solutions and integrated process and technology solutions
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
1.5/5
Customer Service
Situs NPS
Situs's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Situs's customers would recommend using the product based on a scale of -100 to 100.
Situs Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Situs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Sep 2025 -100 | Sep 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Situs Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Situs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Situs Product Quality
2.7/5
Situs has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Situs' overall Product Quality score rated by its users and customers.
Situs Product Information
Situs’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.situs.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
FinTech
Real Estate
Situs Pricing
Situs ROI & Value For Money
2.7/5
Situs has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Situs' overall ROI score rated by its users and customers.
Situs Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Situs Customer Service
1.5/5
Situs has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Situs' overall Customer Service score rated by its users and customers.
About Situs's Customer Service
Address
5065 Westheimer Suite 700E, Houston, TX
Website
http://www.situs.com/
Phone Number
212-294-1288
Situs as an Employer
3.4/5
Situs has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Situs scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Situs would recommend the brand to a friend. ENPS measures how likely Situs employees would recommend working at Situs to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
