-50
NPS
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SmartPractice
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About SmartPractice's Brand
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
SmartPractice NPS
SmartPractice's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether SmartPractice's customers would recommend using the product based on a scale of -100 to 100.
SmartPractice Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
SmartPractice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
May 2023 0 | May 2023 | 0 |
Jul 2023 -50 | Jul 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SmartPractice Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of SmartPractice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SmartPractice Product Quality
2.8/5
SmartPractice has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SmartPractice's overall Product Quality score rated by its users and customers.
SmartPractice Product Information
SmartPractice’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
SmartPractice Pricing
SmartPractice ROI & Value For Money
3.2/5
SmartPractice has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SmartPractice's overall ROI score rated by its users and customers.
SmartPractice Customer Satisfaction (CSAT)
SmartPractice Customer Satisfaction (CSAT) Score
67 / 100
SmartPractice has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SmartPractice Customer Service
3/5
SmartPractice has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock SmartPractice's overall Customer Service score rated by its users and customers.
About SmartPractice's Customer Service
Address
3400 E. McDowell Road, Phoenix, AZ 85008-7899
Website
http://www.smartpractice.com/
Phone Number
800-522-0800
SmartPractice's Social Links
SmartPractice as an Employer
3.9/5
SmartPractice has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SmartPractice scored a -50 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of SmartPractice would recommend the brand to a friend. ENPS measures how likely SmartPractice employees would recommend working at SmartPractice to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
