4
NPS
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SolarEdge Technologies
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About SolarEdge Technologies' Brand
SolarEdge provides a distributed solar power harvesting and PV monitoring solution.
Brand at a Glance
66%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
SolarEdge Technologies NPS
SolarEdge Technologies's Net Promoter Score (NPS) is a 4 with 46% Promoters, 12% Passives, and 42% Detractors. Net Promoter Score tracks whether SolarEdge Technologies's customers would recommend using the product based on a scale of -100 to 100.
SolarEdge Technologies Overall NPS
| 46% | Promoters |
|---|---|
| 12% | Passives |
| 42% | Detractors |
SolarEdge Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 20 | Feb 2023 | 20 |
Mar 2023 23 | Mar 2023 | 23 |
Jun 2023 15 | Jun 2023 | 15 |
Jul 2023 13 | Jul 2023 | 13 |
Oct 2023 19 | Oct 2023 | 19 |
Apr 2024 12 | Apr 2024 | 12 |
Jun 2024 5 | Jun 2024 | 5 |
Jul 2024 10 | Jul 2024 | 10 |
Jul 2025 4 | Jul 2025 | 4 |
Sep 2025 8 | Sep 2025 | 8 |
Dec 2025 8 | Dec 2025 | 8 |
Jul 2026 4 | Jul 2026 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SolarEdge Technologies NPS by Gender
Female customers rated SolarEdge Technologies's NPS 34 points higher than Male customers.
Male
-34
SolarEdge Technologies's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
0
SolarEdge Technologies's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
SolarEdge Technologies NPS by Ethnicity
SolarEdge Technologies's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
SolarEdge Technologies NPS by Usage
SolarEdge Technologies's NPS was rated -67 points by customers who have used SolarEdge Technologies's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -67 | 5 to 10 Years | -67 |
SolarEdge Technologies Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of SolarEdge Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SolarEdge Technologies Customer Loyalty Score by Gender
SolarEdge Technologies's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SolarEdge Technologies.
Male
70%
Yes
Female
70%
Yes
SolarEdge Technologies Customer Loyalty Score by Ethnicity
SolarEdge Technologies's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SolarEdge Technologies.
40
out of 100
Caucasian
SolarEdge Technologies Customer Loyalty Score by Usage
SolarEdge Technologies's Customer Loyalty score was rated 70% by customers who have used SolarEdge Technologies's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SolarEdge Technologies Product Quality
3.1/5
SolarEdge Technologies has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SolarEdge Technologies' overall Product Quality score rated by its users and customers.
SolarEdge Technologies Product Information
SolarEdge Technologies’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.solaredge.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
Quick Insights into SolarEdge Technologies Product Quality
SolarEdge Technologies's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked SolarEdge Technologies' Product Quality.
Ranked SolarEdge Technologies Product Quality the Highest
Ranked SolarEdge Technologies Product Quality the Lowest
SolarEdge Technologies Product Quality Score by Gender
Female customers rated SolarEdge Technologies's Product Quality score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SolarEdge Technologies.
Male
1.6/5
Female
2.6/5
SolarEdge Technologies Product Quality Score by Ethnicity
SolarEdge Technologies's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SolarEdge Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
SolarEdge Technologies Product Quality Score by Usage
SolarEdge Technologies's Product Quality score was rated 2 stars by customers who have used SolarEdge Technologies's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SolarEdge Technologies Pricing
SolarEdge Technologies ROI & Value For Money
3/5
SolarEdge Technologies has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into SolarEdge Technologies ROI
SolarEdge Technologies's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked SolarEdge Technologies' ROI score.
Ranked SolarEdge Technologies ROI the Highest
Ranked SolarEdge Technologies ROI the Lowest
SolarEdge Technologies ROI Score by Gender
Female customers rated SolarEdge Technologies's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SolarEdge Technologies.
Male
1.6/5
Female
2.6/5
SolarEdge Technologies ROI Score by Ethnicity
SolarEdge Technologies's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SolarEdge Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
SolarEdge Technologies ROI Score by Usage
SolarEdge Technologies's ROI score was rated 2 stars by customers who have used SolarEdge Technologies's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SolarEdge Technologies Customer Satisfaction (CSAT)
SolarEdge Technologies Customer Satisfaction (CSAT) Score
61 / 100
SolarEdge Technologies has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SolarEdge Technologies Customer Satisfaction
SolarEdge Technologies's Customer Satisfaction score was rated highest by customers who have used SolarEdge Technologies's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked SolarEdge Technologies' Customer Satisfaction.
Ranked SolarEdge Technologies Customer Satisfaction the Highest
SolarEdge Technologies Customer Satisfaction Score by Gender
SolarEdge Technologies's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SolarEdge Technologies.
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
SolarEdge Technologies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SolarEdge Technologies' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SolarEdge Technologies.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
SolarEdge Technologies Customer Satisfaction Score by Usage
SolarEdge Technologies's Customer Satisfaction score was rated 33 points by customers who have used SolarEdge Technologies's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SolarEdge Technologies Customer Service
3.1/5
SolarEdge Technologies has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About SolarEdge Technologies's Customer Service
Address
Fremont, CA
Website
http://www.solaredge.com/
Quick Insights into SolarEdge Technologies Customer Service
SolarEdge Technologies's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked SolarEdge Technologies' Customer Service score.
Ranked SolarEdge Technologies Customer Service the Highest
Ranked SolarEdge Technologies Customer Service the Lowest
SolarEdge Technologies Customer Service Score by Gender
Female customers rated SolarEdge Technologies's Customer Service score 1.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SolarEdge Technologies.
Male
1.5/5
Female
3.3/5
SolarEdge Technologies Customer Service Score by Ethnicity
SolarEdge Technologies's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SolarEdge Technologies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
SolarEdge Technologies Customer Service Score by Usage
SolarEdge Technologies's Customer Service score was rated 1.8 stars by customers who have used SolarEdge Technologies's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SolarEdge Technologies as an Employer
3.4/5
SolarEdge Technologies has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
SolarEdge Technologies scored a 4 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of SolarEdge Technologies would recommend the brand to a friend. ENPS measures how likely SolarEdge Technologies employees would recommend working at SolarEdge Technologies to a friend.
Net Promoter Score
4
NPS Score
| 46% | Promoters |
|---|---|
| 12% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 35% | Promoters |
|---|---|
| 20% | Passive |
| 45% | Detractors |
