4
NPS
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South Moon Under
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About South Moon Under's Brand
South Moon Under offers a unique mix of fashions while remaining true to its laid back
Brand at a Glance
64%
Customer Loyalty
2.9/5
Product Quality
2.4/5
Pricing
2.7/5
Customer Service
South Moon Under NPS
South Moon Under's Net Promoter Score (NPS) is a 4 with 45% Promoters, 14% Passives, and 41% Detractors. Net Promoter Score tracks whether South Moon Under's customers would recommend using the product based on a scale of -100 to 100.
South Moon Under Overall NPS
| 45% | Promoters |
|---|---|
| 14% | Passives |
| 41% | Detractors |
South Moon Under NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -15 | Jan 2023 | -15 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 11 | Mar 2023 | 11 |
Jun 2023 22 | Jun 2023 | 22 |
Nov 2023 15 | Nov 2023 | 15 |
Apr 2024 6 | Apr 2024 | 6 |
Jun 2024 13 | Jun 2024 | 13 |
Aug 2024 5 | Aug 2024 | 5 |
Oct 2024 0 | Oct 2024 | 0 |
May 2025 5 | May 2025 | 5 |
Jul 2025 9 | Jul 2025 | 9 |
Mar 2026 4 | Mar 2026 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
South Moon Under NPS by Gender
South Moon Under's NPS was rated -10 by Female customers on Comparably.
Female
-10
South Moon Under's NPS was rated -10 by Female customers on Comparably.
40%
Promoters
10%
Passives
50%
Detractors
Male
N/A
South Moon Under's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
South Moon Under NPS by Ethnicity
South Moon Under's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
Other 34 | Other | 34 |
South Moon Under NPS by Age
South Moon Under's NPS was rated -100 points by customers ages 46-50 on Comparably.
South Moon Under NPS by Usage
South Moon Under's NPS was rated the highest by customers who have used South Moon Under's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -50 | Over 10 Years | -50 |
South Moon Under Customer Reviews
Out of the 6 South Moon Under customer reviews 3 were positive and 3 were constructive. South Moon Under customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
South Moon Under Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of South Moon Under users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
South Moon Under Customer Loyalty Score by Gender
South Moon Under's Customer Loyalty score was rated 64 by Female customers on Comparably.
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Female
64%
Yes
Male
N/A
Yes
South Moon Under Customer Loyalty Score by Ethnicity
South Moon Under's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of South Moon Under.
55
out of 100
Caucasian
70
out of 100
Other
South Moon Under Customer Loyalty Score by Age
South Moon Under's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
South Moon Under Customer Loyalty Score by Usage
South Moon Under's Customer Loyalty score was rated the highest by customers who have used South Moon Under's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
South Moon Under Customer Loyalty Score by Industry
South Moon Under's Customer Loyalty score was rated 40% by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
South Moon Under Product Quality
2.9/5
South Moon Under has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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South Moon Under Product Information
South Moon Under’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated South Moon Under's product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Quick Insights into South Moon Under Product Quality
South Moon Under's Product Quality score was rated highest by customers who have used South Moon Under's products/services for 2 to 5 Years, and rated lowest by customers who have used South Moon Under's products/services for Over 10 Years.
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Ranked South Moon Under Product Quality the Highest
Ranked South Moon Under Product Quality the Lowest
South Moon Under Product Quality Score by Gender
South Moon Under's Product Quality score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
South Moon Under Product Quality Score by Ethnicity
South Moon Under's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of South Moon Under.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 3.8 | Other | 3.8 |
South Moon Under Product Quality Score by Age
South Moon Under's Product Quality score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of South Moon Under.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
South Moon Under Product Quality Score by Usage
South Moon Under's Product Quality score was rated the highest by customers who have used South Moon Under's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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South Moon Under Product Quality Score by Industry
South Moon Under's Product Quality score was rated 3.5 stars by Fashion and Beauty industry customers.
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South Moon Under Pricing
South Moon Under ROI & Value For Money
2.4/5
South Moon Under has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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South Moon Under Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry.
Quick Insights into South Moon Under ROI
South Moon Under's ROI score was rated highest by customers who have used South Moon Under's products/services for 2 to 5 Years, and rated lowest by customers who have used South Moon Under's products/services for Over 10 Years.
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Ranked South Moon Under ROI the Highest
Ranked South Moon Under ROI the Lowest
South Moon Under ROI Score by Gender
South Moon Under's ROI score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of South Moon Under.
Female
2.5/5
Male
N/A
South Moon Under ROI Score by Ethnicity
South Moon Under's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of South Moon Under.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 3.1 | Other | 3.1 |
South Moon Under ROI Score by Age
South Moon Under's ROI score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of South Moon Under.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
South Moon Under ROI Score by Usage
South Moon Under's ROI score was rated the highest by customers who have used South Moon Under's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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South Moon Under ROI Score by Industry
South Moon Under's ROI score was rated 2.6 stars by Fashion and Beauty industry customers.
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South Moon Under Customer Satisfaction (CSAT)
South Moon Under Customer Satisfaction (CSAT) Score
44 / 100
South Moon Under has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
17%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
6%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into South Moon Under Customer Satisfaction
South Moon Under's Customer Satisfaction score was rated highest by customers who have used South Moon Under's products/services for 2 to 5 Years, and rated lowest by customers who have used South Moon Under's products/services for Over 10 Years.
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Ranked South Moon Under Customer Satisfaction the Highest
Ranked South Moon Under Customer Satisfaction the Lowest
South Moon Under Customer Satisfaction Score by Gender
South Moon Under's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of South Moon Under.
50 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 30% |
South Moon Under Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
South Moon Under's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
16%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
South Moon Under's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of South Moon Under.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
South Moon Under Customer Satisfaction Score by Age
South Moon Under's Customer Satisfaction score was rated 0 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of South Moon Under.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% |
South Moon Under Customer Satisfaction Score by Usage
South Moon Under's Customer Satisfaction score was rated the highest by customers who have used South Moon Under's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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South Moon Under Customer Satisfaction Score by Industry
South Moon Under's Customer Satisfaction score was rated 67 points by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "South Moon Under Customer Satisfaction Score by Industry",
"text": "South Moon Under's Customer Satisfaction score was rated 67 points by Fashion and Beauty industry customers.",
"bars": [
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
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}South Moon Under Customer Service
2.7/5
South Moon Under has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About South Moon Under's Customer Service
Address
National Harbor, Washington, DC 20745
Website
http://www.southmoonunder.com/
Phone Number
(888)660-6071
Quick Insights into South Moon Under Customer Service
South Moon Under's Customer Service score was rated highest by customers who have used South Moon Under's products/services for 2 to 5 Years, and rated lowest by customers who have used South Moon Under's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked South Moon Under's Customer Service score.
Ranked South Moon Under Customer Service the Highest
Ranked South Moon Under Customer Service the Lowest
South Moon Under Customer Service Score by Gender
South Moon Under's Customer Service score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of South Moon Under.
Female
2.8/5
Male
N/A
South Moon Under Customer Service Score by Ethnicity
South Moon Under's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of South Moon Under.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 3.5 | Other | 3.5 |
South Moon Under Customer Service Score by Age
South Moon Under's Customer Service score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of South Moon Under.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
South Moon Under Customer Service Score by Usage
South Moon Under's Customer Service score was rated the highest by customers who have used South Moon Under's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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South Moon Under Customer Service Score by Industry
South Moon Under's Customer Service score was rated 3 stars by Fashion and Beauty industry customers.
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South Moon Under as an Employer
2.8/5
South Moon Under has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
South Moon Under scored a 4 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of South Moon Under would recommend the brand to a friend. ENPS measures how likely South Moon Under employees would recommend working at South Moon Under to a friend.
Net Promoter Score
4
NPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 36% | Promoters |
|---|---|
| 7% | Passive |
| 57% | Detractors |
