40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
southeastern grocers
Marketing or Exec? Claim Your Free Account
About southeastern grocers' Brand
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
southeastern grocers NPS
southeastern grocers's Net Promoter Score (NPS) is a 40 with 70% Promoters, 0% Passives, and 30% Detractors. Net Promoter Score tracks whether southeastern grocers's customers would recommend using the product based on a scale of -100 to 100.
southeastern grocers Overall NPS
| 70% | Promoters |
|---|---|
| 0% | Passives |
| 30% | Detractors |
southeastern grocers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
May 2023 100 | May 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Jun 2024 75 | Jun 2024 | 75 |
Oct 2025 55 | Oct 2025 | 55 |
Mar 2026 40 | Mar 2026 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
southeastern grocers Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of southeastern grocers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
southeastern grocers Product Quality
3.7/5
southeastern grocers has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock southeastern grocers' overall Product Quality score rated by its users and customers.
southeastern grocers Product Information
southeastern grocers’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
southeastern grocers Pricing
southeastern grocers ROI & Value For Money
4/5
southeastern grocers has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock southeastern grocers' overall ROI score rated by its users and customers.
southeastern grocers Customer Satisfaction (CSAT)
southeastern grocers Customer Satisfaction (CSAT) Score
55 / 100
southeastern grocers has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
southeastern grocers Customer Service
3.8/5
southeastern grocers has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock southeastern grocers' overall Customer Service score rated by its users and customers.
About southeastern grocers's Customer Service
Website
http://southeasterngrovers.com
southeastern grocers as an Employer
3.4/5
southeastern grocers has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of southeastern grocers
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
southeastern grocers scored a 40 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of southeastern grocers would recommend the brand to a friend. ENPS measures how likely southeastern grocers employees would recommend working at southeastern grocers to a friend.
Net Promoter Score
40
NPS Score
| 70% | Promoters |
|---|---|
| 0% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 40% | Promoters |
|---|---|
| 14% | Passive |
| 46% | Detractors |
