23
NPS
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Southern Glazer's Wine & Spirits
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About Southern Glazer's Wine & Spirits' Brand
Brand at a Glance
82%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Southern Glazer's Wine & Spirits NPS
Southern Glazer's Wine & Spirits's Net Promoter Score (NPS) is a 23 with 59% Promoters, 5% Passives, and 36% Detractors. Net Promoter Score tracks whether Southern Glazer's Wine & Spirits's customers would recommend using the product based on a scale of -100 to 100.
Southern Glazer's Wine & Spirits Overall NPS
| 59% | Promoters |
|---|---|
| 5% | Passives |
| 36% | Detractors |
Southern Glazer's Wine & Spirits NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 9 | Dec 2023 | 9 |
Feb 2024 12 | Feb 2024 | 12 |
Apr 2024 8 | Apr 2024 | 8 |
May 2024 14 | May 2024 | 14 |
Jun 2024 13 | Jun 2024 | 13 |
Jul 2024 13 | Jul 2024 | 13 |
Oct 2024 15 | Oct 2024 | 15 |
Jan 2025 20 | Jan 2025 | 20 |
Mar 2025 22 | Mar 2025 | 22 |
Jul 2025 24 | Jul 2025 | 24 |
Nov 2025 20 | Nov 2025 | 20 |
Dec 2025 22 | Dec 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Southern Glazer's Wine & Spirits NPS by Gender
Male customers rated Southern Glazer's Wine & Spirits's NPS 80 points higher than Female customers.
Male
40
Southern Glazer's Wine & Spirits's NPS was rated 40 by Male customers on Comparably.
70%
Promoters
0%
Passives
30%
Detractors
Female
-40
Southern Glazer's Wine & Spirits's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Southern Glazer's Wine & Spirits NPS by Ethnicity
Southern Glazer's Wine & Spirits's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 10 | Caucasian | 10 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Southern Glazer's Wine & Spirits NPS by Age
Southern Glazer's Wine & Spirits's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Southern Glazer's Wine & Spirits NPS by Usage
Southern Glazer's Wine & Spirits's NPS was rated the highest by customers who have used Southern Glazer's Wine & Spirits's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
Over 10 Years 0 | Over 10 Years | 0 |
Southern Glazer's Wine & Spirits Customer Reviews
Out of the 7 Southern Glazer's Wine & Spirits customer reviews 6 were positive and 1 was constructive. Southern Glazer's Wine & Spirits customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Southern Glazer's Wine & Spirits Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Southern Glazer's Wine & Spirits users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Southern Glazer's Wine & Spirits Customer Loyalty Score by Gender
Female customers rated Southern Glazer's Wine & Spirits's Customer Loyalty score 9% higher than Male customers.
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Male
91%
Yes
Female
100%
Yes
Southern Glazer's Wine & Spirits Customer Loyalty Score by Ethnicity
Southern Glazer's Wine & Spirits's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Southern Glazer's Wine & Spirits.
100
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
Southern Glazer's Wine & Spirits Customer Loyalty Score by Age
Southern Glazer's Wine & Spirits's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 78% | 31-35 | 78% |
Southern Glazer's Wine & Spirits Customer Loyalty Score by Usage
Southern Glazer's Wine & Spirits's Customer Loyalty score was rated the highest by customers who have used Southern Glazer's Wine & Spirits's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Southern Glazer's Wine & Spirits Customer Loyalty Score by Industry
Southern Glazer's Wine & Spirits's Customer Loyalty score was rated 100% by both Beverage, Wine and Spirits and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Southern Glazer's Wine & Spirits Product Quality
4/5
Southern Glazer's Wine & Spirits has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Southern Glazer's Wine & Spirits Product Information
Southern Glazer's Wine & Spirits’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Southern Glazer's Wine & Spirits's product the highest. Reviewers from the Beverage, Wine and Spirits industry rated Southern Glazer's Wine & Spirits the lowest at 4.1.
- Company Size
- 10,000+ Employees
Quick Insights into Southern Glazer's Wine & Spirits Product Quality
Southern Glazer's Wine & Spirits's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Southern Glazer's Wine & Spirits' Product Quality.
Ranked Southern Glazer's Wine & Spirits Product Quality the Highest
Ranked Southern Glazer's Wine & Spirits Product Quality the Lowest
Southern Glazer's Wine & Spirits Product Quality Score by Gender
Male customers rated Southern Glazer's Wine & Spirits's Product Quality score 0.3 stars higher than Female customers.
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Male
4.2/5
Female
3.9/5
Southern Glazer's Wine & Spirits Product Quality Score by Ethnicity
Southern Glazer's Wine & Spirits's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Southern Glazer's Wine & Spirits.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Southern Glazer's Wine & Spirits Product Quality Score by Age
Southern Glazer's Wine & Spirits's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Southern Glazer's Wine & Spirits.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
31-35 3.9 | 31-35 | 3.9 |
Southern Glazer's Wine & Spirits Product Quality Score by Usage
Southern Glazer's Wine & Spirits's Product Quality score was rated the highest by customers who have used Southern Glazer's Wine & Spirits's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Southern Glazer's Wine & Spirits Product Quality Score by Industry
Southern Glazer's Wine & Spirits's Product Quality score was rated the highest by Tech industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
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Southern Glazer's Wine & Spirits Pricing
Southern Glazer's Wine & Spirits ROI & Value For Money
3.8/5
Southern Glazer's Wine & Spirits has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Southern Glazer's Wine & Spirits Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Beverage, Wine and Spirits industry.
Quick Insights into Southern Glazer's Wine & Spirits ROI
Southern Glazer's Wine & Spirits's ROI score was rated highest by customers ages 31-35, and rated lowest by Female customers.
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Ranked Southern Glazer's Wine & Spirits ROI the Highest
Ranked Southern Glazer's Wine & Spirits ROI the Lowest
Southern Glazer's Wine & Spirits ROI Score by Gender
Male customers rated Southern Glazer's Wine & Spirits's ROI score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Southern Glazer's Wine & Spirits.
Male
4.2/5
Female
2.8/5
Southern Glazer's Wine & Spirits ROI Score by Ethnicity
Southern Glazer's Wine & Spirits's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Southern Glazer's Wine & Spirits.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Southern Glazer's Wine & Spirits ROI Score by Age
Southern Glazer's Wine & Spirits's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Southern Glazer's Wine & Spirits.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
31-35 4.7 | 31-35 | 4.7 |
Southern Glazer's Wine & Spirits ROI Score by Usage
Southern Glazer's Wine & Spirits's ROI score was rated the highest by customers who have used Southern Glazer's Wine & Spirits's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Southern Glazer's Wine & Spirits ROI Score by Industry
Southern Glazer's Wine & Spirits's ROI score was rated 4.2 stars by both Beverage, Wine and Spirits and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Southern Glazer's Wine & Spirits Customer Satisfaction (CSAT)
Southern Glazer's Wine & Spirits Customer Satisfaction (CSAT) Score
70 / 100
Southern Glazer's Wine & Spirits has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Southern Glazer's Wine & Spirits Customer Satisfaction
Southern Glazer's Wine & Spirits's Customer Satisfaction score was rated highest by customers who have used Southern Glazer's Wine & Spirits's products/services for Less than 1 Year, and rated lowest by customers who have used Southern Glazer's Wine & Spirits's products/services for Over 10 Years.
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Ranked Southern Glazer's Wine & Spirits Customer Satisfaction the Highest
Ranked Southern Glazer's Wine & Spirits Customer Satisfaction the Lowest
Southern Glazer's Wine & Spirits Customer Satisfaction Score by Gender
Male customers rated Southern Glazer's Wine & Spirits's Customer Satisfaction score 10 points higher than Female customers.
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70 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 0% |
Southern Glazer's Wine & Spirits Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Southern Glazer's Wine & Spirits' Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Southern Glazer's Wine & Spirits.
70 / 100
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
10%
CSAT according to Asian or Pacific Islander
Southern Glazer's Wine & Spirits' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Southern Glazer's Wine & Spirits.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
Southern Glazer's Wine & Spirits Customer Satisfaction Score by Age
Southern Glazer's Wine & Spirits's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Southern Glazer's Wine & Spirits.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 31-35 | 75% |
Southern Glazer's Wine & Spirits Customer Satisfaction Score by Usage
Southern Glazer's Wine & Spirits's Customer Satisfaction score was rated the highest by customers who have used Southern Glazer's Wine & Spirits's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Southern Glazer's Wine & Spirits Customer Satisfaction Score by Industry
Southern Glazer's Wine & Spirits's Customer Satisfaction score was rated 75 points by both Beverage, Wine and Spirits and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Southern Glazer's Wine & Spirits Customer Satisfaction Score by Industry",
"text": "Southern Glazer's Wine & Spirits's Customer Satisfaction score was rated 75 points by both Beverage, Wine and Spirits and Tech industry customers.",
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"label": "Tech",
"groupId": 104,
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"csatScore": 75,
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"scoreClassName": "max",
"scoreLabel": 75
},
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"label": "Beverage, Wine and Spirits",
"groupId": 502,
"score": 75,
"stars": 0,
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"scoreClassName": "max",
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}Southern Glazer's Wine & Spirits Customer Service
3.8/5
Southern Glazer's Wine & Spirits has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Southern Glazer's Wine & Spirits's Customer Service
Address
Miami, FL
Website
https://www.jobs.southernglazers.com
Quick Insights into Southern Glazer's Wine & Spirits Customer Service
Southern Glazer's Wine & Spirits's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Southern Glazer's Wine & Spirits's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Southern Glazer's Wine & Spirits' Customer Service score.
Ranked Southern Glazer's Wine & Spirits Customer Service the Highest
Ranked Southern Glazer's Wine & Spirits Customer Service the Lowest
Southern Glazer's Wine & Spirits Customer Service Score by Gender
Male customers rated Southern Glazer's Wine & Spirits's Customer Service score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Southern Glazer's Wine & Spirits.
Male
4/5
Female
2.9/5
Southern Glazer's Wine & Spirits Customer Service Score by Ethnicity
Southern Glazer's Wine & Spirits's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Southern Glazer's Wine & Spirits.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Southern Glazer's Wine & Spirits Customer Service Score by Age
Southern Glazer's Wine & Spirits's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Southern Glazer's Wine & Spirits.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
31-35 4.5 | 31-35 | 4.5 |
Southern Glazer's Wine & Spirits Customer Service Score by Usage
Southern Glazer's Wine & Spirits's Customer Service score was rated the highest by customers who have used Southern Glazer's Wine & Spirits's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Southern Glazer's Wine & Spirits Customer Service Score by Industry
Southern Glazer's Wine & Spirits's Customer Service score was rated the highest by Tech industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
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Southern Glazer's Wine & Spirits as an Employer
Consumer vs. Employees
Southern Glazer's Wine & Spirits scored a 23 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Southern Glazer's Wine & Spirits would recommend the brand to a friend. ENPS measures how likely Southern Glazer's Wine & Spirits employees would recommend working at Southern Glazer's Wine & Spirits to a friend.
Net Promoter Score
23
NPS Score
| 59% | Promoters |
|---|---|
| 5% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 51% | Promoters |
|---|---|
| 20% | Passive |
| 29% | Detractors |
