100
NPS
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Brand Page
Space Telescope Science Institute
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About Space Telescope Science Institute's Brand
Space Telescope Science Institute is a company focused on technology and implementation of long range telescopes.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Space Telescope Science Institute NPS
Space Telescope Science Institute's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Space Telescope Science Institute's customers would recommend using the product based on a scale of -100 to 100.
Space Telescope Science Institute Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Space Telescope Science Institute NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Space Telescope Science Institute Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Space Telescope Science Institute users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Space Telescope Science Institute Product Quality
5/5
Space Telescope Science Institute has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Space Telescope Science Institute's overall Product Quality score rated by its users and customers.
Space Telescope Science Institute Product Information
Space Telescope Science Institute’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.stsci.edu/portal
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Space Telescope Science Institute Pricing
Space Telescope Science Institute ROI & Value For Money
5/5
Space Telescope Science Institute has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Space Telescope Science Institute's overall ROI score rated by its users and customers.
Space Telescope Science Institute Customer Satisfaction (CSAT)
Space Telescope Science Institute Customer Satisfaction (CSAT) Score
100 / 100
Space Telescope Science Institute has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Space Telescope Science Institute Customer Service
5/5
Space Telescope Science Institute has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Space Telescope Science Institute's overall Customer Service score rated by its users and customers.
About Space Telescope Science Institute's Customer Service
Address
3700 San Martin Drive, Baltimore, MD
Website
http://www.stsci.edu/portal
Phone Number
(410) 338-4700
Space Telescope Science Institute as an Employer
2.8/5
Space Telescope Science Institute has a 2.8/5 stars for its overall company culture rated by their employees
top
30%
CEO of Space Telescope Science Institute
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Space Telescope Science Institute scored a 100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Space Telescope Science Institute would recommend the brand to a friend. ENPS measures how likely Space Telescope Science Institute employees would recommend working at Space Telescope Science Institute to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
