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Sparkcentral Claimed Company
Sparkcentral empowers brands to deliver customer service via social channels like Twitter, Facebook, Instagram, Messenger, and WeChat. read more
Sparkcentral Company Culture
Sparkcentral Culture
This score is derived from employee ratings & reviews2.6/5
Sparkcentral's Overall Culture is rated D
Top Rated Culture Dimensions
Perks & Benefits
B-Manager
C-Office Culture
C-Executive Team
D+Happiness
D+Sparkcentral CEO
Bottom 20%Bottom 20% of Similar Size Companies on Comparably
Joe Gagnon
61 /100
See More
Diversity at Sparkcentral
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at Sparkcentral
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterSparkcentral eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 25%Bottom 25% of Similar Size Companies on Comparably
Recommend to a Friend?
-34
Sparkcentral employees are -34% more likely to recommend Sparkcentral as a great place to work
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Working at Sparkcentral
Working at Sparkcentral is rated below average by 12 employees, across various culture dimensions. Sparkcentral employees rate Perks And Benefits highest among all categories, and think that Team and Environment have the most room for improvement, putting Sparkcentral’s culture in the Bottom 20% compared to similar sized companies on Comparably and in the Bottom 15% compared to other companies in San Francisco. See below in detail how working at Sparkcentral was rated by employees.
Overall Company Culture at Sparkcentral
D
Overall Company Culture at Sparkcentral is rated D
Last updated months ago
Bottom
20%
Sparkcentral ranks in the Bottom 20% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
Sparkcentral Employee Reviews
Out of 6 Sparkcentral employee reviews, 40% were positive. The remaining 60% were constructive reviews with the goal of helping Sparkcentral improve their work culture.
| Positive Reviews | 40% |
|---|---|
| Constructive Feedback | 60% |
Positive Reviews From Sparkcentral Employees
- What is the best part about your compensation package?Paid healthcare, company car, free lunch
- What did you like most about the interview process?The interview process was fast, lots of good communication, etc.
Constructive Feedback From Sparkcentral Employees
- What does the leadership team need to get better at?Communicating, being transparent, giving feedback to employees, leading, guiding, creating a non-toxic culture, everything...
- What does the leadership team need to get better at?The biggest problem at the company is Davy, the CEO. He is completely in over his head and has taken this company down a terrible path over the last few years. If the board has any interest in saving the company they should remove him as the CEO.
- What do your coworkers need to improve and how could you work together better?Actually discuss things and talk to each other about how you feel about the product. Stop only speaking to people within your silo, branch out and be open with one another. Listen to feedback, accept feedback, change things for the better.
Sparkcentral Company Information
Sparkcentral Company Overview
Sparkcentral empowers brands to deliver customer service via social channels like Twitter, Facebook, Instagram, Messenger, and WeChat.
Sparkcentral was founded in 2011 and its current CEO is Joe Gagnon. Since its inception 15 years ago, Sparkcentral has grown to 150 employees.
Sparkcentral Mission, Vision & Values
Sparkcentral Mission & Values
To create open and real-time communication between consumers and brands.
| Headquarter | 650 California St., Suite 1850 San Francisco, CA United States of America |
|---|---|
| Website | www.sparkcentral.com |
| Founding Date | 2011 |
| Tel | 866-599-6229 |
| Company Status | Private |
| Jobs | www.sparkcentral.com/careers/ |
Sparkcentral Competitors
Sparkcentral competitors include Sprout Social and Spredfast. Sparkcentral ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how Sparkcentral compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Sparkcentral Employees
Sparkcentral has 150 employees. 12 employees at Sparkcentral have reviewed Sparkcentral across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 12 Sparkcentral employees give their leadership a grade of D+, or Bottom 25% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Sparkcentral are mostly dissatisfied with their total compensation at Sparkcentral, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Sparkcentral are not very pleased with their team. 12 Participants grade the quality of their coworkers a D-. Less than half believe the meetings at Sparkcentral are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Sparkcentral believe the environment at Sparkcentral is positive. Most Participants believe the pace of work at Sparkcentral is bureaucratic. About 41% of the employees at Sparkcentral work 8 hours or less, while 33% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Sparkcentral are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Sparkcentral employees generally work 10.4 hrs a day
Work Hours
A Day in the Life
Employees at Sparkcentral report the work pace is bureaucratic
Work Pace
A Day in the Life
58% of Sparkcentral employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Sparkcentral employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
50% of Sparkcentral employees call their work environment negative
Environment
Joining Sparkcentral - Employee Onboarding
The prevailing opinion from Comparably users in San Francisco about their company is that it was very prepared on their first day. San Francisco employees concluded that their overall onboarding experience was positive. 78% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Sparkcentral KPIs and OKRs
Employees’ understanding of Sparkcentral's KPIs and OKRs is essential for its success. Out of 4 Sparkcentral employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Sparkcentral CEO & Leadership
Sparkcentral CEO - Joe Gagnon
61 /100
Joe’s approval rate is lower compared to CEOs at similar sized companies, putting Joe in the Bottom 20% of all CEOs of similar-sized companies on Comparably, and in the Bottom 20% compared to CEOs of all other companies in San Francisco. Joe Gagnon’s employees rank Sparkcentral in the Top 40% for Perks And Benefits, in the Bottom 30% for Manager, and in the Bottom 30% for Office Culture. When compared to Sparkcentral’s competitors, Joe Gagnon ranks below both Sprout Social CEO Justyn Howard and Spredfast CEO Rod Favaron.
Sparkcentral Leadership
The Sparkcentral Executive Team is rated a “D+” and led by CEO Joe Gagnon, Vice President | Strategy, Sales & Customer Success Leader Jonathan Zorio, and Vice President Product Marketing Tobias Goebel
Joe Gagnon CEO / President
Joe Gagnon serves as the CEO / President of Sparkcentral.
Jonathan Zorio Vice President | Strategy, Sales & Customer Success Leader
Jonathan Zorio serves as the Vice President | Strategy, Sales & Customer Success Leader of Sparkcentral.
Tobias Goebel Vice President Product Marketing
Tobias Goebel serves as the Vice President Product Marketing of Sparkcentral.
Anaal P Vice President, Marketing
Anaal P serves as the Vice President, Marketing of Sparkcentral.
Larry Bernstein CTO
Larry Bernstein serves as the CTO of Sparkcentral. Larry started at Sparkcentral in February of 2017. Larry currently... read more
Sparkcentral Salaries
How much does Sparkcentral pay?
How much do people at Sparkcentral get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Sparkcentral is $124,955, or $60 per hour, while the estimated median salary is $149,088, or $71 per hour.
At Sparkcentral, the highest paid job is a Director of Engineering at $189,401 annually and the lowest is an Admin Assistant at $57,218 annually. Average Sparkcentral salaries by department include: Finance at $87,953, Operations at $99,946, Product at $134,722, and Customer Support at $74,371. Half of Sparkcentral salaries are above $149,088.
12 employees at Sparkcentral rank their Compensation in the Bottom 15% of similar sized companies in the US (based on 45 ratings) while 12 employees at Sparkcentral rank their Perks And Benefits in the Top 40% of similar sized companies in the US (based on 16 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $84k | $84k | 1st Percentile |
20th Percentile $118k | $118k | 20th Percentile |
40th Percentile $149k | $149k | 40th Percentile |
60th Percentile $217k | $217k | 60th Percentile |
80th Percentile $254k | $254k | 80th Percentile |
100th Percentile $355k | $355k | 100th Percentile |
$124,955*
Average Compensation
$149,088*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Sparkcentral Salaries by Department
Diversity & Inclusion at Sparkcentral
The Diversity score provides insights into how diverse employees feel and rate their work experience at Sparkcentral across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Sparkcentral PTO
Sparkcentral's PTO and Vacation policy typically gives unlimited days off a year. Paid Time Off is Sparkcentral's most important benefit besides Healthcare when ranked by employees, with 75% of employees saying it is the most important benefit.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Sparkcentral Careers
Sparkcentral Jobs
No Recent Jobs found for Sparkcentral on Comparably
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H1B Visa
In 2019, Sparkcentral applied for 4 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
Sparkcentral has a total of 150 employees
4
Total Applied
H1B Applications Outcome
- 100% Granted (4 out of 4)
- 0% Denied ( out of 4)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 4)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 4)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Sparkcentral Know You Want To Work There
Overview of Candidates Interested in Sparkcentral on Comparably
Candidates By Department
All Industries | 34% | |
|---|---|---|
Marketing | 24% | |
Engineering | 9% | |
Customer Support | 6% | |
Executive | 4% | |
Other | 24% |
Candidates By Location
San Francisco | 40% | |
|---|---|---|
New York City | 13% | |
Los Angeles | 3% | |
Boston | 3% | |
Oakland | 3% | |
Other | 38% |
Frequently Asked Questions regarding Sparkcentral
What is Sparkcentral address?
Sparkcentral location is at 650 California St., Suite 1850
Who is the CEO of Sparkcentral?
Sparkcentral CEO is Joe Gagnon, their score by employees is 61
What is Sparkcentral eNPS?
The eNPS for Sparkcentral is -34
What is the salary for Customer Service Manager in Sparkcentral?
Customer Service Manager average salary in the US is 84k
What are the salaries in the Admin in Sparkcentral?
The average salaries for Admin in Sparkcentral is 75k
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